I arrived at the Riad L'Etoile de Mogador at 10pm after arriving from Marrakech on the Supratours bus. I had emailed the Riad a few days before to let them know that I would be late and to ensure that there would be someone there to let me in. They replied to say this would be fine.
Unfortunately when I turned up the man at reception told me that there was a problem and that the riad was fully booked. He didn't offer an explanation for how or why this had happend but said that he would take me to his friend's riad instead. I'm a female solo traveller and really didn't want to have to follow this guy to another riad but given it was then after 10:30pm and I didn't know where else to stay I went with him.
The riad he took me to was OK and I said I would stay there for one night (I was due to stay at L'Etolie de Mogador for two nights) and then I would move back to L'Etoile de Mogador for the second night but he said that they were also full the second night. I have no idea how this happens when I had booked, paid a deposit and also confirmed via email that I would be arriving.
He also gave me reassurances that despite having to move to a different riad I would only pay the same price I was due to pay for L'Etoile de Mogador.
I checked out the next morning and surprise surprise the guy from L'Etoile de Mogador hadn't communicated to the other riad that I had an agreed price for the night. After much arguing this resulted in me being overcharged and very angry with L'Etoile de Mogador.
I accept that this may have been a one off however my experience with this riad was terrible and I will definitely never be booking with them again.
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