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The Secret Garden Guesthouse
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Reviews (131)
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All reviewsany travelerguesthouse offerssafe parkingnice gardenin townbistronamibiainhospitableestablishmentwificomfortjetty
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42 - 47 of 131 reviews
Reviewed 21 August 2013

The secret garden is a very nice place, very beautiful and relaxing, but it is too rigid with the rules. For example, we arrived at 13.00 am and nobody attended us and there was a paper in the door telling that it was not possible to do the check in until two. I think that this is not very hospitable, because although the room could be not prepare, we would have liked to leave our luggage or our car in the parking. During the breakfast you cannot sit where you want, you have to sit where the owner say with the people that she likes and, well, I would have liked to have more intimacy.
And well, some things like that...
Besides, we had very cold at night in the room!
Nice place but we didn't feel very comfortable there.

  • Stayed: August 2013, travelled as a couple
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3  Thank Delialacasta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SecretGarden36, Owner at The Secret Garden Guesthouse, responded to this reviewResponded 24 August 2013

There is an engraved notice on the door that reception is closed between 13h00 and 14h00. This is because the staff go off duty and management takes a lunch break.
The breakfast accommodation is organised in a way to suite most guests, it is impossible to seat all guests at their own table. Guests are always introduced to other guests sharing the same table.
Your visit was during winter , there are heaters in the room and plenty of extra blankets.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2013

Great spot to spend a few days! Not really sure what others are complaining about! Best wifi of our trip to Africa! Excellent location, great breakfast, secure parking, clean rooms, hot water, great laundry service. Not much more that we could ask for.

  • Stayed: August 2013
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1  Thank Ottawaone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 June 2013

The accommodation is good value for money, but is the owner a grumpy unfriendly man. When I parked my car in their parking lot, he didn't even look up, let alone greet me. It is hardly believable that this man is in the tourism business. His wife is very friendly though. Breakfast is very nice.

  • Stayed: May 2013, travelled as a couple
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8  Thank Stefaan V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2013

First thing to say is that it is very good value, in a very central location, with free secure parking on site. The garden setting and pizzeria are both very pleasant, and the breakfasts good. The rooms were spacious and clean.
However, there is room for improvement. Most staff were friendly but we found the owner quite abrupt, to the point of rudeness. The room smelt a bit damp (hardly surprising given the god-awful weather) and the towels needed a good boil (smelled very unpleasant once they got damp). We also ended up booked onto an expensive tour which did not go /do what we wanted - to be fair, i think this was a misunderstanding, but just a word of caution to make sure you check your tour itinerary carefully before signing up.

  • Stayed: May 2013, travelled as a couple
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2  Thank emyLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 May 2013

Tranquil atmosphere, however staff ( owner/ manager) was not friendly or helpfull at all! I stayed there for 2 days, and even though the location is central parking is a hassle. I would not pay this amount of money to stay here again. There's much nicer places with friendlier staff in Swakopmund. It was a real disappointment, especially being Namibian myself, and priding ourselves on warm hospitality and friendliness .

  • Stayed: April 2013
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2  Thank happyhuntings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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