my friend and i were travelling together and had booked a twin room, and we had been upgraded from another 3 star establishment in swakopmund ..... so i expected a very good 3 night stay at a supposed 5 star hotel. Annette was very helpful on check but she showed my friend and i to a room with one queen size bed ... ok so we were 2 ladies travelling together .... but she didnt know that .... we could have just met or been business colleagues . i was not very happy, she offered us another duvet, as if that would have helped the queen bed situation. then she offered to move us the next night as she couldnt right then. we eventually got the "trader room" which was outside of the hotel and although comfortable, it was not 5 star. The dinner service was not good, we got offered one drink on arrival at our table, waited an awful long time for dinner, was not offered anythng else to drink for the entire meal and then to top it off, what i got was not what was described on the menu. I did,however get a discount on the meal but the service was not of 5 star quality. The 3 breakfasts that i had were poor, the cereal was stale, the bread etc was not fresh, there was so little food on display it was laughable and nothing was ever replenished. i had so much better breakfast at the other 2 protea hotels that i had stayed in. The tableclothes were dirty and the tables were not replenished with fresh cutlery and crockery when other patrons had left the breakfast area. I thought that the staff were friendly but they seemed to be very slow and only doing the bare minimum. I would say that i had a much better stay at the 3 star hotels in walvis bay and windhoek. at a 5 star hotel, i expect to be wowed with efficiency and superb food and this was not the case. oh, one more thing, on arrival and departure the computer was down and the receptionist was not very efficient. i wouldnt normally complain but then i was really expecting to be blown and away with this venue and although its situated on a lovely beach, the hotel itself could do with some changes.
- Official Description (provided by the hotel):
- As the shifting sands of the Namib Desert swirl in time to an ageless rhythm, this hotel rises above the wilderness in an oasis of calm like a soothing balm upon the scorched earth. It is here, on the edge of one of the world's largest sand dunes, that visitors pay homage to the stark beauty of the Namib and the mighty expanse of the Atlantic. African Pride Burning Shore offers four standard rooms, three luxury rooms, four superior rooms and one suite. The hotel is located on the beachfront at Longbeach, only 15 km from either Swakopmund or Walvis Bay and 20 minutes from the nearest Regional Airport. It's a hotel that complements your travel style. Dine at our in-house restaurant that serves exquisite cuisine or sit down for your favorite drink in the cocktail bar. Guests can also head to the deck for alfresco dining with direct access to the beach or indulge in activities from quad biking to dolphin cruises. ... more less
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- Also Known As:
- Burning Shore Swakopmund
- Burning Shore Hotel Swakopmund