I guess the review is quite pointless as far as helping others choose a place is concerned. This is because Pearl Continental the only 'proper' hotel in the whole region. I guess this explains the complacency which is quite evident in the staff's attitude and general level of service.
I will start with the good things. The location is fabulous. The quality of fittings and facilities in the rooms is simply great. There is a good selection of restaurants to choose from. The buffet breakfast was good.
Where they need to up their game is the service and the attitude. I found some of the staff to be outright snobbish, specially in the restaurants. The cafe at the terrace had incredibly long waiting times. There are two elevators - one of them was out of service throughout our three day stay. We had to wait for aquite a while every time we wanted to go to a different level which is quite often as the hotel is constructed with split levels in a hilly area and facilities are spread across all levels. The kids play area was poorly maintained. All in all, it was the service which left a bad taste.More
- Free Wifi
- Room Service