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“Nice room but Colon is disappointing”
Review of Sand Diamond Hotel

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Sand Diamond Hotel
Ranked #3 of 9 Hotels in Colon
Reviewed 7 July 2010

Sheraton had a nice lobby, friendly staff, and a good room with a view of a ballfield and a small view of the Carribean Sea because it was a bit far from the hotel but I enjoyed it with my tea. There is also a food court in the shopping center next to the hotel so we really liked that. There is an internet cafe in the court so you do not have to pay the $15 Sheraton internet access fee. The hotel and center is gated with a guard so it is safe. The pool is clean but very basic. The Sheraton is probably the best hotel in Colon.

I was so disappointed in Colon because I thought I would see the typical beautiful beaches of the Carribean. We drove to downtown Colon and it was such a ghetto. The sea was pretty and blue but the park was scary and we did not dare to stop because it looked so unsafe to go down the car. A local Panamian warned us that even he would not go to downtown Colon. I think their government forgot to take care of the city of Colon as it looked like it was forsaken. The Gatun Locks are close by but the visitor center looked rundown. The narrator of the history of the canal, however, was excellent! He was so informative, kind, friendly and knowledgeable! He was super! If you have time for only one lock visit, go to the Miraflores Locks and it is worth seeing it. The visitor center was renovated with a nice theater and a restaurant. It also has a museum where you can do a simulated boat ride through the canal. The Pacific Ocean side of Panama is nicer. The city is big and modern. We took a boat ride to Isla Tabago from the Amador Causeway site to swim. It was worth it. The only bad thing is that the people do not take care of their beach as there were a lot of debris on the beach. People should do beach clean ups as it is such a waste to not take care of the beautiful Pacific Ocean. The Amador Causeway is really beautiful and I wish I knew about it before I went to Panama so I could have stayed in that area. There are nice restaurants in front of the water. Panama is a good place to visit once! If you are driving, make sure to bring a GPS or rent one as people there do not know how to give directions.

  • Stayed: June 2010, travelled as a couple
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3  Thank Highzone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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31 - 37 of 112 reviews

Reviewed 21 March 2010

I stayed at this hotel many times, hoping that my comments would help improve it.

Alas, one guest comment's are not worthy of making changes.

First of all, I am a business traveler, visiting Colon monthly.

The staff service quality is exceptional.

Unfortunately, service does not make up for institutional defects.

Among these, the restaurant food is just dismal. As the hotel tries to be everything to everybody, it actually manages to please nobody. Instead of trying to have every cultural meal represented, it should have one single theme and stick with it. I tried several of the exotic dishes, but I am a simple American.

Then, while trying a simple steak, the kitchen failed to even be able to provide a tender and juicy piece of meat. The delay in getting your food is unbearable. I have had on at least two ocassions left the restaurant while presumably they were trying to kill the chicken, cow, or whatever. Often I had to ask if the meal was coming. I resolved to eat away or eat in the room, although even the simple club sandwich was messed up!

The second big problem is the hot water, in that there is none. It is no solution to instruct the guest to leave the water running for thirty minutes. If one is here for business, we don't have 30 minutes to wait in the morning! I was told that would be solved in February, but it was not.

I also had some problems with noise coming from the alarm clock, from the fire alarm, and music from the lobby at midnight. Hey, I was there to work, how about some piece and quiet!

On a few ocassions, the room safe would not work. The rooms were very clean.

Unfortunately, I recommended this hotel to my boss and his boss. What a mistake. They complained they did not get hot water, and I came out looking bad!

I am going back to the Radisson in my visits. True, it's musty and humid, but at least the water gets hot.

  • Stayed: February 2010, travelled on business
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2  Thank freqtravelboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 October 2017
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  • Stayed: October 2017, travelled with family
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Thank Aleysma V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nura H, Director de Recepción at Sand Diamond Hotel, responded to this reviewResponded 1 week ago
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Reviewed 9 July 2017
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  • Stayed: July 2017, travelled with family
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    • Rooms
    • Service
Thank Gazy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 June 2017 via mobile
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Stayed: June 2017, travelled on business
Thank angie r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2017 via mobile
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Stayed: July 2016, travelled on business
Thank andreavan051
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 May 2017 via mobile
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Stayed: April 2017, travelled solo
1  Thank Esther P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nura H, Director de Recepción at Sand Diamond Hotel, responded to this reviewResponded 22 May 2017
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Additional Information about Sand Diamond Hotel

Address: Milennium Plaza Av A. Waked Corredor Zona Libre, Colon, Panama
Region: Panama > Colon Province > Colon
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 9 Hotels in Colon
Price Range: £69 - £78 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sand Diamond Hotel 4*
Number of rooms: 237
Reservation Options:
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Also Known As:
Sand Diamond Hotel Panama/Colon

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