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“Great Location and Service” 5 of 5 bubbles
Review of Tierra Viva Puno Plaza Hotel

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Tierra Viva Puno Plaza Hotel
Ranked #2 of 67 Hotels in Puno
Certificate of Excellence
Jersey City, New Jersey
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great Location and Service”
5 of 5 bubbles Reviewed 17 June 2013

This is a great value hotel, very clean and modern rooms, esp. for the price. Great location just a a block away from the main street with restaurants and tour company offices and a few from the main plaza. Safe to walk around this area. Service at hotel was very good, simple breakfast. Highly recommend for a simple stay in Puno when you won't be spending a lot of time in your hotel as you'll be out on excursions. Love the large firm beds! Nice Hot Showers as well!

  • Stayed June 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank PV212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TierraViva01, Director General at Tierra Viva Puno Plaza Hotel, responded to this review, 2 July 2013
Dear PV212,

Thank you so much for your excellent comment and for highlighting our location and service.

Once again, thank you, and we hope to have you again at Tierra Viva in the near future.

Best Regards,

Rodrigo Lazarte
Managing Director
Tierra Viva Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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809 reviews from our community

Traveller rating
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    52
    6
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (72)
Date | Rating
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  • Dutch first
  • English first
  • French first
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English first
Frankfurt, Germany
Level Contributor
20 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 17 June 2013

Great location, we stayed there for 2 nights while in Puno and were in 7th heaven. Finally after 2 weeks on the road a spacious spanking clean room with large comfortable bed and consistently hot running water. Good room lighting for reading, a nice common area with internet connection and one of the best breakfasts we had in Peru. We were so pleased that we also stayed at the Tierra Viva in Arequipa which was just as nice. Excellent hotel for the price.

  • Stayed May 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Leser52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TierraViva01, Director General at Tierra Viva Puno Plaza Hotel, responded to this review, 2 July 2013
Dear Leser52,

Thank you so much for considering our hotel a “Great hotel” and for highly recommending Tierra Viva to the rest of travelers.

Once again, thank you, and we hope to have you again at Tierra Viva in the near future.

Best Regards,

Rodrigo Lazarte
Managing Director
Tierra Viva Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brooklyn, NY
Level Contributor
90 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 bubbles Reviewed 15 June 2013

The only bad thing about this hotel is the fact that it has no atmosphere. It is basically brand new, all white, all clean and very generic looking.
BUT:
first of all, the staff is super friendly, no effort is too much for anyone.
Breakfast: Best breakfast in Peru so far, plenty of choices on the buffet, always fresh and plentiful, really something to look forward to.
Room: spacious, SUPER clean, everything works (even the PRINT button on your computer, via the hotel wifi) super nice shower, powerful heater, nice, clean linens, many channels on the flat screen TV, comfy beds. A real oasis to come home to after spending the day in Puno and nearby.
Location: could not be better, right smack in the middle of the town, yet not close to the noisy parts just off a side street, 5 min to the train station.
Service: free pick-up from wherever you are coming from, good travel advice available.

Room Tip: higher rooms are brighter. VERY bright :-)
See more room tips
  • Stayed June 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank JumpMichael
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TierraViva01, Director General at Tierra Viva Puno Plaza Hotel, responded to this review, 2 July 2013
Dear JumpMichael,

Thank you so much for your excellent comment about our hotel.

At Tierra Viva, we have hotels in Lima, Arequipa, Cusco and Puno, and in all of them you will find the same excellent service that characterizes Tierra Viva.

Once again, thank you, and we hope to have you again with us in the near future.

Best Regards,

Rodrigo Lazarte
Managing Director
Tierra Viva Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Diego, California
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 10 June 2013

This is a great hotel. Clean, excellent location, great service and breakfast. I couldn't believe what a good deal this hotel was. I highly recommend this as well as their Arequipa property. The people that work there are always helpful and professional.

  • Stayed June 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank lluvstotravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TierraViva01, Director General at Tierra Viva Puno Plaza Hotel, responded to this review, 2 July 2013
Dear lluvstotravel,

Thank you so much for considering our hotel an “Excellent choice in Puno” and for highly recommending our hotels in Puno and in Arequipa to the rest travelers.

Once again, thank you, and we hope to have you again at Tierra Viva in the near future.

Best Regards,

Rodrigo Lazarte
Managing Director
Tierra Viva Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lima, Peru
Level Contributor
142 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 bubbles Reviewed 10 June 2013

My wife and I really enjoyed staying at the Tierra Viva hotel during our visit to Puno. The room was very nice - clean, modern, everything worked including excellent wi-fi and the staff was very helpful. I should add that the rate we paid was very good, and there was a nice complimentary breakfast daily and the location is really good (very close to the main plaza). The only suggestion I have is get a room that is not on the street because it can be noisy during the week.
We would stay here again.

  • Stayed June 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank SilverLlama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TierraViva01, Director General at Tierra Viva Puno Plaza Hotel, responded to this review, 2 July 2013
Dear SilverLLama,

Thank you so much for your excellent comment and for having stayed at our hotel.

Once again, thank you, and we hope to have you again at Tierra Viva in the near future.

Best Regards,

Rodrigo Lazarte
Managing Director
Tierra Viva Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
117 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
5 of 5 bubbles Reviewed 8 June 2013

A really nice, friendly hotel in Puno. The town is not much. As a tourist, all you are really looking for is a place to sleep before and after a trip on Lake Titicaca and a nice location close to restaurants. From that standpoint, Tierra Viva Puno is great. Steps from pedestrian friendly Lima street with tons of restaurants. There were also several ATMs in easy walking distance.

The room is a pretty typical city hotel room. It was very clean and warm. They included a space heater. This was a problem with some other hotels in Peru so I was glad it was not an issue here. The room had the basics including a safe for your valuables. The bathroom was small but serviceable. We had no issues with hot water. We also thought the room was quite and we slept quite well. We were up on the 5th floor so maybe that is why it was nice and quiet.

The buffet breakfast was decent with a few hot options including eggs and sausage and a selection of breads, cold cuts, and cheeses. I wish it had opened a bit earlier. It did not start until 6, which was a problem one day when our pick up was scheduled at 6:15.

Check in was fast and efficient. No issues at all with the service. They also had someone meet us at the Puno bus terminal at no charge which was VERY helpful. The terminal was a bit chaotic and when we walked off the bus it was very welcome to see someone there with a sign with my name on it.

Definitely a good choice as a tourist visiting Lake Titicaca.

  • Stayed May 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank wes032
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TierraViva01, Director General at Tierra Viva Puno Plaza Hotel, responded to this review, 10 June 2013
Dear wes032,

Thank you so much for your excellent comment and for considering Tierra Viva a “Good Hotel”.

We are so glad that you had a pleasant stay at our hotel and we hope to have you again with us very soon.

Best Regards,

Rodrigo Lazarte
Managing Director
Tierra Viva Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 5 June 2013

The location is perfect as there're a lot of restaurants close to the hotel. The hotel is clean. The staff is helpful. They tried their best to provide good service. They also offered complimentary pick-up service from the bus station as we took the 10 hour bus from cusco to Puno.
I think we just had a bad luck. We stayed in this hotel for two nights but they gave us the worst room (#205), which is facing the stairs. We could hear people talking in the lobby and smell the breakfast starting 5 am in the morning.
On the first day, we asked for a 6 am wake-up call for the next day as we had the uros and lake titicaca tour but we didn't get this wake-up call. (Lucky that we used the blackberry as a back-up). On the second day, we asked for a 8 am wake-up call as we wanted to sleep in a bit and we also told them that we didn't get the wake-up call that day and the staff apologized.
But we got our wake-up call at 6 am, which should be 8 am.

I still recommend this hotel due to the location... just hope you'll be luckier than us.

Room Tip: Don't take room 205 as it's very noisy
See more room tips
  • Stayed May 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank JJ517
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TierraViva01, Director General at Tierra Viva Puno Plaza Hotel, responded to this review, 10 June 2013
Dear JJ517,

Thank you for your comment and for telling us the inconvenient that you had during your stay at our hotel.

We strongly apologize for what you have mentioned in your comment and we can assure you that we are taking the corrective measures to assure our travelers it will not happen again.

Once again, thank you for your comment, and we hope that you can visit us again in the near future.

Best Regards,

Rodrigo Lazarte
Managing Director
Tierra Viva Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Tierra Viva Puno Plaza Hotel

Property: Tierra Viva Puno Plaza Hotel
Address: Jr. Grau 270 | a media cuadra de la plaza de armas, Puno 21001, Peru
Region: Peru > Puno Region > Puno
Amenities:
Free Breakfast Free High Speed Internet ( WiFi )
Hotel Style:
#2 Romantic Hotel in Puno
#2 Family Hotel in Puno
#11 Business Hotel in Puno
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Tierra Viva Puno Plaza Hotel 3.5*
Number of rooms: 30
Official Description (provided by the hotel):
Tierra Viva Puno Plaza is located in Grau Street, at the heart of the city of Puno, just a block away from Puno's Cathedral and Main Square ("Plaza de Armas") and a few steps away from Jiron Lima, an important commercial and touristic pedestrian street.Our hotel has been completely renovated and offers 30 spacious and comfortable rooms.Tierra Viva Puno Plaza is the ideal place to rest, recharge your batteries and prepare for a new adventure at the shores of Lake Titicaca, in the city named as the "capital of Peruvian Folklore". ... more   less 
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Also Known As:
Casa Andina Classic Hotel Puno

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