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“nice but expensive”
Review of Plaza Mayor Hotel

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Plaza Mayor Hotel
Ranked #32 of 64 Hotels in Puno
Reviewed 24 November 2011

This is a nice hotel , it is very well located.

The service was excellent nad the staff unique.

The only negative comment is that the price was very high, maybe this was the most expensive hotel in Peru we stayed, but I do not regret to have chosen it.

rooms were good, big enugh, clean and bathroom clean and with hot water always.

  • Stayed: November 2011, travelled as a couple
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Thank AkioM1900
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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17 - 23 of 102 reviews

Reviewed 22 November 2011

Best suited for independent self sufficient travelers who can roll with minor inconveniences. Staff was polite and friendly. Central location. Clean with nice mattress and linens. Working fireplace in cozy lobby. Electric oil filled portable radiators provided in-room heat. Perhaps those heaters were a contributing factor to the hotel's electrical circuit breaker tripping off. Lights were restored within a few minutes. Unfortunately, hotel did not remember to reset electric hot water heaters so one morning it was a cold water shower. Breakfast was fine; dining area small - get to breakfast early. Good for a couple nights while visiting the area. Would stay there again for a night or two. Lobby guest PC & free Internet was convenient.

  • Stayed: July 2011, travelled solo
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2  Thank mapsrfun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 May 2011

The rooms are very dated and not all that clean. The pillows and bedding has a lot to be desired. Worst of all the staff while willing to help struggle to speak English and are often incompetent. E.g. we asked about the laundry service and were told just bring it down in the morning. We did and were told no laundry today!

  • Stayed: April 2011, travelled as a couple
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Thank Fletch87523
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 July 2010

Initially, the Plaza Mayor shows quite well. They have a nice looking lobby and the staff are friendly...as long as you don't ask for anything.

We had two nights booked, one and then a second with a couple of days in between while we went to the Islands. The first night was okay, a little dissapointing for the price. The rooms are out-dated and not very clean. They look good on the surface, but don't let that fool you. We pulled down the covers on the bed and found a deposit of about 30 hairs stuck to the quilt. We had another night booked, so we looked past those details and hoped for a cleaner room upon our return.

Shortly after checking in for the second night, I got locked in the bathroom. The door handle did not dislodge the door when it was turned. My finance went for help and someone came up and worked on the door handle for a while. When that failed they kicked the door down. Okay, our room did not have a closing bathroom door now.

Now, these things happen and I don't blame anyone for the occurance. The issue is that the staff did not appologize or find another solution for us. They would not give us another room or offer us a discount on the room with no door. Very unhappily we left the hotel in search of other accomodations. We found the Balsa Inn just accross the square and the experience was superior.

Oh, and it would be cheaper to buy all new clothes than use the laundry service at the Plaza Mayor.

  • Stayed: July 2010, travelled as a couple
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1  Thank HappyTravels2010_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 June 2010

This hotel is very conveniently located for Puno. The rooms are fine - there's a heater and warm blankets, and everything is clean. It's pretty standard for a three-star hotel, but they do have free internet in the lobby, which is great. And an elevator, which is helpful when you are carrying lots of luggage and not used to the altitude yet.

They must have changed the breakfast since other reviewers have visited, because we did not get eggs or any other hot food. They advertised an "American breakfast" but it was mostly cut-up fruit and toast. Nothing to write home about, that's for sure.

My main complaint, though, was that they told us they took credit cards. When we checked in, they said their credit card machine was broken. Three days later, when we checked out, it was STILL broken, and they demaded we take cash out of the (conveniently located in the lobby) ATM to settle our bill. I have no problem with cash-only hotels, I just prefer to be informed up front. As this was not the only place in Peru that told us their credit card machine was "broken," I don't buy the story.

  • Stayed: June 2010, travelled with friends
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Thank PassportGirl75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 May 2010

I stayed here as part of a Tucan Tour. It was a great stop either side of our trip to Lake Titicaca. The hotel's in a great location for the centre. The rooms are very clean and the hotel has all necessary facilities including a far better than average breakfast. The staff went out of their way to be extremely helpful - after leaving some items behind they posted it on to my next hotel.

  • Stayed: April 2010
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Thank SEF80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 September 2009

The location of this hotel was very good but after reading about it in lonely planet and the reviews, we must have got an unrenovated room as I wouldn't have rated the hotel as highly as other have done. This was the most expensive hotel at $70/night in our 9 nights in Peru, I wouldn't have paid that much but I guess you were paying for location.

Staff were very good – we were given a map and told where we could get some food, and service was delivered with a warm smile. Breakfast was advised as “american” but I wouldn't really call it that but it had freshly squeezed juices and fresh fruit which was great.

Noise insulation was poor as we could hear lots of banging of doors and other guests using the shower. But it was very cosy in that it was very warm with own heater and lots of warm bedding.

Free wireless internet was available but you had to sit in reception to get a good signal.

All in all, great location but pretty pricey.

  • Stayed: August 2009, travelled as a couple
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Thank LWFL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Plaza Mayor Hotel

Address: Deustua 342, Puno, Peru
Region: Peru > Puno Region > Puno
Amenities:
Restaurant Room Service Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #32 of 64 Hotels in Puno
Price Range: £29 - £48 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Plaza Mayor Hotel 3*
Number of rooms: 150
Reservation Options:
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Also Known As:
Plaza Mayor Puno

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