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“Great location and nice large rooms. ”

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Hotel Hacienda Plaza de Armas
Ranked #7 of 64 Hotels in Puno
Certificate of Excellence
Reviewed 23 February 2014 via mobile

We stayed here over the festival so it was really loud but the hotel rooms were really nice and clean and the location was right on the square. They have great wifi, amazing showers and digital tv. Overall a great stay at hacienda.

Stayed: February 2014, travelled as a couple
1  Thank libertybelltravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
paul_palacios, Director of Sales at Hotel Hacienda Plaza de Armas, responded to this reviewResponded 8 April 2014

Dear Roamore,

Thak your for your good comments.
We hope you can comeback to Puno.
Regards.

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128 - 134 of 412 reviews

Reviewed 27 January 2014

The hotel is located so close to restaurants, travel agencies, ATM, laundry, plaza de armas and all of these in walk-able distances. The receptionists were helpful and the rooms were good though not new but we had a comfortable stay for 2 nights. The bathrooms were very clean. They can also help with taxi service to Juliaca airport. They provide Cocoa tea and hot water at the lobby free of cost throughout the day and the breakfast was OK and . We would definitely stay the next time we come to Puno.

  • Stayed: December 2013, travelled as a couple
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Thank Roamore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HHPHOTELES, Gerente at Hotel Hacienda Plaza de Armas, responded to this reviewResponded 1 February 2014

Thank you very much for having found time to write your review on Trip Advisor. I appreciate your recognition of the efforts of the workers of the Hotel , it motivates us, our clients have a memorable stay in our Hotel Hacienda Plaza de Armas . The vast majority of our guests, as you have, make our work worthwhile. Thank you very much again.

Kindest regards. Sincerely,

Manuel Palacios
Product Manager

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Reviewed 17 January 2014

We were two couples staying two nights at the Hotel Hacienda. Perfect location. Very attending and helpful staff. rooms big, clean and a bit old. Hot water all the time. NIce and plentiful buffet breakfast on 6th floor with faboulus view to the town and towards LakeTiticaca.
We will surely return next time coming to Puno.

Room Tip: We lived very well on 4th floor with semibalcony towards Plaza de Armas and Cathedral.
  • Stayed: January 2014, travelled as a couple
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Thank PerUrdahl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HHPHOTELES, Gerente at Hotel Hacienda Plaza de Armas, responded to this reviewResponded 1 February 2014

Thank you very much for having found time to write your review on Trip Advisor.
We appreciate your comments, I shared with my team. We are delighted to know that you have enjoyed your stay with us.
Thank you very much again.
We hope to welcome you again in our facilities
Kindest regards. Sincerely

Manuel Palacios

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Reviewed 10 January 2014

Great location right on the Plaza in central Puno. But don't be deceived by the location, fancy price, and the beautiful facade and lobby. These are all much "higher class" than the room we had. The carpet in our room had stains and there was no ventilation (the window opened to a small space abutting another building so no breeze). The shower had no hot water. We had to call to ask and they turned it on, but we had to call every time for hot water to be turned on. The evening receptionist was surly in response to our requests, and was less than helpful regarding our arranging transportation to the airport. Instead of saving us time by calling, she directed us to walk 7 blocks to the transportation office! We had previously stayed at Hotel Tierra Vida a block off Puno's central plaza and they arranged everything for us.

Also, no soap, shampoo, or conditioner provided in our bathroom (usually standard in hotels half this price). The breakfast hours are only until 9:00am, so don't plan to sleep in! To our surprise, the check out time was also 9:00am. They let us wait in the lobby for our taxi after check out, but the sound system was blaring noise in the lobby. The breakfast and coca tea were good, but altogether, not a very pleasant stay.

Room Tip: Try to find one with adequate ventilation.
  • Stayed: January 2014, travelled with family
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2  Thank Bill O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 January 2014

On our last trip to Peru, my wife and I stayed in this hotel when we went to Puno. We found it to be very clean and comfortable and had an enjoyable stay. Breakfast was included with the stay and was quite good. Liked the cocoa leaf tea. The best part was the location - near the Plaza de Armas, close to the bank, many good restaurants, and lots of shopping. I would recommend this hotel to anyone going to Puno.

  • Stayed: February 2013, travelled as a couple
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Thank David D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
paul_palacios, Director of Sales at Hotel Hacienda Plaza de Armas, responded to this reviewResponded 8 January 2014

Dear David,

Thank you for your comments. we will be wainting for you the next time

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Reviewed 21 December 2013

Excellent location, with wifi & hot water available all the time. Breakfast was simple (eggs, bread, jam, various juices, cereals) but good.

The receptionist (Gina) was extremely helpful. Strongly recommend this hotel in Puno.

  • Stayed: December 2013, travelled as a couple
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1  Thank Rana I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
paul_palacios, Director of Sales at Hotel Hacienda Plaza de Armas, responded to this reviewResponded 8 January 2014
Google Translation

Estimada Rana,

Gracias por sus comentarios.
Esperamos que vuelva pronto.

saludos,

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Reviewed 9 October 2013

The trip to Puno reserved this very nice hotel to us. We stayed at´triple room space was very good, decoration, clean, staff was very helpful, bath very good, breakfast amazing, and we tried the hotels restaurant which was very good, clean, good food.

  • Stayed: March 2013, travelled with family
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Thank Clokirida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
paul_palacios, Director of Sales at Hotel Hacienda Plaza de Armas, responded to this reviewResponded 8 January 2014
Google Translation

Estimada Clokirida,

Gracias por sus comentarios!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Hacienda Plaza de Armas

Address: Puno 419 - 425, Puno 051, Peru
Region: Peru > Puno Region > Puno
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Airport Transportation
Hotel Style:
Ranked #7 of 64 Hotels in Puno
Price Range: £27 - £382 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Hacienda Plaza de Armas 3.5*
Number of rooms: 28
Official Description (provided by the hotel):
Hoteles Hacienda del Peru, peruvian chain with over 20 years of hospitality experience, located in southern Peru: 2 hotels on Lake Titicaca and 1 hotel in the Sacred Valley - Cuzco and 15 minutes from Ollantaytambo train station to Machu Picchu. Hacienda Plaza de Armas Hotel which is the unique located in the main square of Puno. It is a boutique colonial style hotel with 28 confortable rooms and balconies with unobstructed views of the city. ... more   less 
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