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“Well located/ great staff”

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Hotel Hacienda Plaza de Armas
Ranked #7 of 64 Hotels in Puno
Certificate of Excellence
Reviewed 10 July 2014

This hotel is no fancy, but it is very well located, has very helpful staff and the breakfast was great. Good value. The bed was very, very comfortable. The front desk help me with checking in for my next day flight, they call my next hotel and helped me arrange transportation in Cusco, they also coordinated my taxi for the next day. It's comfortable enough. Great beds...I need to stress this, since this seems to be not the norm.

  • Stayed: June 2014, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank mcfuste
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
paul_palacios, Director Comercial at Hotel Hacienda Plaza de Armas, responded to this reviewResponded 17 July 2014

Dear Mcfuste

Thank you for your comments, we are glad you enjoyed our beds.
All our beds are similar!
Regards,

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Reviews (412)
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121 - 127 of 412 reviews

Reviewed 7 June 2014

The hotel is situated on the plaza armas in the heart of Puno.
Rooms were clean, only we got a room with a window in the ventilation channel of the hotel / restaurant so we had no fresh air.
Breakfast was good, enough to choose from.

  • Stayed: May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
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Thank Pieg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HHPHOTELES, Gerente at Hotel Hacienda Plaza de Armas, responded to this reviewResponded 17 June 2014

Dear Pieg

We would like to thank you for taking time to share your experience at Hotel Hacienda Plaza de Armas with other travelers. We really value the feedback from our guests because it helps us improve our service every day.

Hope to welcome as our guest again soon.

Kind Regards,
Manuel Palacios
Product Manager

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Reviewed 26 May 2014

Safety deposit boxes not working and front office staff blamed us and did not accept responsibility an apology would have been nice. We stayed at sister hotel in sacred valley and had wonderful experience.

Stayed: May 2014, travelled with friends
1  Thank Yanet72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HHPHOTELES, Gerente at Hotel Hacienda Plaza de Armas, responded to this reviewResponded 17 June 2014

Dear Yanet

It is very clear that the damage can make a false report to a Hotel.

We are very sorry you lost your Ipad but we can assure you it was not inside our Hotel. And we've never had any theft in our facilities as can be corroborated in tripadvisor.

We clarify that the safes are working perfectly and even have instructions in 3 languages​​, if still had any doubt gladly our maintenance staff would have been glad to help.

We greatly appreciate the recommendation of our Hotel Hacienda del Valle and we will send you feedback, which motivates us to continue working in order to provide better service every day.

Best regards,

Manuel Palacios
Product Manager

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Reviewed 2 May 2014

This hotel is very near the main square and street of Puno.
Our room was big and clean, with a private bathroom.
The huge window with very thin glass let the noise from the street in, but it was just a minor inconvenience.

Breakfast was satisfactory, with a good choice of foods and beverages.

The view from the restaurant on the top floor is wonderful.

  • Stayed: April 2014, travelled as a couple
    • Value
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Thank akhal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
paul_palacios, Director Comercial at Hotel Hacienda Plaza de Armas, responded to this reviewResponded 7 May 2014

Dear Akhal,,

Thank you for your comments.
We hope see you again in Peru and our hotels.

Regards,

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Reviewed 9 April 2014

hotel is located one street from the main square, so location is excellent. shops and restaurants are close by, to the lake it is only a 10 minute drive. breakfast room was completly full as soon as breakfast started as all groups had the same pickup time in the morning,

  • Stayed: March 2014, travelled with friends
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Thank vienna1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
paul_palacios, Director of Sales at Hotel Hacienda Plaza de Armas, responded to this reviewResponded 10 April 2014

Dear Vienna
Thank you for your comments!

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Reviewed 30 March 2014

hotel rather tired but well located on the main square. Bottled water not provided in rooms. Lovely helpful front desk staff. Good breakfast but some times supplies got a bit low and it was difficult to get more egg came eventually!

Room Tip: ask for a room over looking the square as it isn't noisy at night. Go to the local market which...
  • Stayed: March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank lorelie f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
paul_palacios, Director of Sales at Hotel Hacienda Plaza de Armas, responded to this reviewResponded 8 April 2014

Dear Lorelie.

Thank you for your good comments.
We hope you can come back to Puno.
About the breakfast its bufete, we replace each one of meals until all guest take the breakfast or finish the time for it.

Regards.

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Reviewed 15 March 2014 via mobile

Duration: 2 nights
Pros:
- good and rich breakfast
- free wifi
- nice room and bathroom
- free pc with internet
- good location
Cos:
- the main square a bit noise, our window looked there

The hotel and rooms looked nice, clean. The staff speak well in english.

Stayed: March 2014, travelled with friends
Thank flamisz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
paul_palacios, Director of Sales at Hotel Hacienda Plaza de Armas, responded to this reviewResponded 8 April 2014

Dear Flamisz,

Thank you for your good comments. About the noise outside of the hotel, all rooms has anti-noise windows.
We hope you can comeback to Puno.
Regards.

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Additional Information about Hotel Hacienda Plaza de Armas

Address: Puno 419 - 425, Puno 051, Peru
Region: Peru > Puno Region > Puno
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Airport Transportation
Hotel Style:
Ranked #7 of 64 Hotels in Puno
Price Range: £27 - £383 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Hacienda Plaza de Armas 3.5*
Number of rooms: 28
Official Description (provided by the hotel):
Hoteles Hacienda del Peru, peruvian chain with over 20 years of hospitality experience, located in southern Peru: 2 hotels on Lake Titicaca and 1 hotel in the Sacred Valley - Cuzco and 15 minutes from Ollantaytambo train station to Machu Picchu. Hacienda Plaza de Armas Hotel which is the unique located in the main square of Puno. It is a boutique colonial style hotel with 28 confortable rooms and balconies with unobstructed views of the city. ... more   less 
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