Although initially the building makes a good impression, the room we had (515) was nothing special: in fact the bathroom door was damaged, there were holes in the panels where a hand-grip for getting and out of the bath had been, and the rim of the handbasin was thick with gunge (see photos).
When we wanted to drink some water, a cockroach, about 3 cm long, dropped from underneath the tissue covering the top of the glass.
The real depths were reached when a party took place on the 3rd floor. There is no 4th floor, so the music was deafening in our room. We tried to sleep, hoping the party would end (we had a taxi coming at 4 a.m. the next morning). At 1.30 I went to reception, and they could not give me any information. They said they had already had complaints. I went to the ballroom suite and tried to speak to the party organisers. One very drunk person became abusive and threatened me with violence - he had to be restrained.
The Desk Clerk on Night Duty, who told me the party would go on till 4 a.m., was VERY helpful, and arranged a room for us on the 8th floor. Silence, sleep!
The waiting staff in the breakfast room were all right, but the service in the "Futures" restaurant was uncaring and sloppy. The tables were not clean, and the staff seemed more interested in maintaining private conversations while perched on the bar stools (intended for guests) than attending to their customers.
Front Desk staff seemed uninterested in their work. Although everything they said was peppered with "Sir" and "Madam" there was little speedy reaction to requests.
The Security Officers helped us across the very busy street many times - not only busy, but also highly polluted with choking diesel fumes from the many jeepneys chugging up and down the hill.
There is a Business Centre, so-called, in the old Supreme hotel across the road. There is one very old computer for guests. The personnel were helpful, though.
In general, there seemed to be no commitment to customer service, and the party was a demonstration of how NOT to run a hotel, how NOT to respect your guests, how to ensure a bad posting on Trip Advisor.
Baguio is a crowded, ugly place, not worth the visit, honestly, and this hotel is certainly not to be recommended. I have e-mailed them twice to say I intended to post a clear review on TripAdvisor, but did not get the courtesy of a reply. Honestly, I want my MONEY BACK!
- Official Description (provided by the hotel):
- Providing well-appointed guestrooms, the distinct modern landmark hotel overlooks the rolling hills, and is the newest and largest hotel conference center in Baguio. Located on Magsaysay Avenue, the Hotel Supreme Convention Plaza is just a five-minute drive from the heart of the city. The three-star hotel is just a few minutes drive from the famous commercial area of Session Road, where guests will find many art shops, cafes and restaurants. Other nearby attractions include Burnham Park, City Market and Camp John Hay. The onsite restaurant serves a variety of Filipino, Chinese and American cuisine. The hotel is ideal for travelers who want a scenic view of the city, and all the modern comforts. ... more less
- Reservation Options:
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- Also Known As:
- Supreme Hotel Baguio