My wife and I were recently visiting a couple nights in the Fingerlakes. The Inn's weekend fling package looked good from their website, we had never been to this area before and were booking at the last minute. We came all the way from Cleveland Ohio and were not able to arrive until right after 9:00 Friday. We found that the restaraunt was closed so we wouldn't be getting the dinner and desert included in the package for that night. There was however, a loud and roudy group event going on elsewhere at the Inn. A staff person there, Amy, who was great both days and nights and kept the stay from being a complete waste, did have a shrimp, cheese, and fruit plate brought up to our room with an additional wine bottle. Our room however, was on the third floor and accessible only by two narrow and steep stairways, no elevator. I understand the place is historic and is not bound by the normal public access rules, but they don't exactly warn you of this on their website. This place would be totally inappropriate to someone with disabilities, or elderly and poorly mobile, or even someone who might have just broken a leg! The room was lovely,the bathroom huge, the bed totally comfy,however closet space was minimal, and I had to plug in the TV and cable myself. , I needed to get some ice that night but nothing and no one was to be found.
The continental breakfast Sat was OK, but again the one woman on duty then was less than helpful, she was more concerned with setting up for a bridal shower. She was also unable to steer us to a good wine tasting tour, remember, we were new to this! We did find a great tasting tour that day whose service contrasted greatly with the Inn's. Springside is not real close to the best wineries so we had a bit of a drive to Ithaca. We did enjoy a super meal at the Inn that night.
Sunday departure left us with a real bad taste. We had never been advised that the Sunday brunch did not begin until 10:30, we were unable to stay for it since we had to get back on the road to Ohio. Unlike Friday night, no suitable substitute for the brunch was offered, except for the continental spread, the brunch was also part of our package. The lady on duty then told us basically tough luck, nothing was ready yet. Again, however, a large business group was in use of their restaurant, this was at 9:30. When we criticized the lady directly but in appropriate language for her poor attitude, she huffed that she had never been spoken to like that in 20 years. After we left we spoke by phone to the owner, Sean Lattimore (although they didn't want to give his # at first because he was "at a party"). We made what we considered a reasonable request, that he adjust our bill for the brunch we were unable to enjoy. The conversation went on for 15 minutes. He seemed put off that we hadn't made any complaints earlier about our stay, but sunday was the icing on the cake. It's the overall experience that counts! He defended the lady in question as someone so popular she had retired but had been requested back by guests. Maybe she had a bad day, everyone does.
A few days later we heard from Sean and he had taken $25 off our bill. He also promised to review procedures with the inn staff and the reservation takers in particlular to be more upfront about what to expect at Springside. He did express sorrow for the bad time.
We heard from a local worker at breakfast on the way out of the area that Springside was definitely known as better for special events than for overnight guests. That was very very obvious to us.
- Official Description (provided by the hotel):
- Visit a place full of history set in the heart of the Finger Lakes. Built in 1854, the beautifilly restored Springside Inn offers 7 spacious, uniqually designed guest rooms. Think four poster beds, claw foot tubs, exposed brick walls and orginial fireplaces. Start your day enjoying our continental breakfast on the varenda or in front of the fireplace. Spend your time here, relaxing by the pond, kayaking on the lake or visiting the local wine trails. For dinner, you won't have to go far for a fantastic meal. Oak & Vine, our modern gastro pub, is located right here on property; offering locally grown, organic foods and a bevy of micro brews. This family owned property is focused on catering to each of our guests needs. We strive to ensure that your stay here at this wonderful, historic Inn is flawless. ... more less
- Also Known As:
- Springside Hotel Auburn
- Springside Inn Auburn, Finger Lakes, NY