We booked a room 15 days in advance online. When I clicked 14 day advance I got a rate of $57 and I was pleased. When we arrived at the hotel they charged us $99!!! The receptionist said that "best price available" was clicked and not "14 day". She saw that we booked 15 days ago and saw the price of $57 but since we didn't click 14 day price, she couldn’t give it to us. I asked her "well isn't "Best available rate" the "lowest price available"? She said we would have to speak to the manager in the morning.
We just drove 5 hours, it was late and we needed to rest.
The next morning the bill was over $100. The manager said that it was already charged to our credit card last night so she could not make any changes,
And get this... she said that "best available rate IS NOT the lowest price available"...WHAT???
I was going to give them 1 star, but doubled it because the lobby and room are clean and the continental breakfast is good. The room however is very small to American standards.
- Official Description (provided by the hotel):
- Inn at the Finger Lakes Hotel in Auburn offers lodging and accommodations for vacations and getaways in the Finger Lakes wine region of New York. The Finger Lakes region is known for its distinctive wineries and the Inn at the Finger Lakes is located near many - all found along the Cayuga and Seneca Wine Trails. We are near historical, cultural and recreational points of interest including Skaneateles Lake, Owasco Lake, Harriet Tubman House and William Seward House. Visitors can shop til they drop at Bass Pro Shop, MacKenzie-Child's Pottery, Waterloo Premium Outlets, Carousel Mall, Macys and Marshalls as well as a variety of local antique shops and farmers markets that offer a unique and varied shopping experience. ... more less
- Reservation Options:
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- Also Known As:
- Inn At The Finger Lakes Hotel Auburn
- Finger Lakes Hotel
- Hotel At The Finger Lakes
- Inn At The Finger Lakes Auburn, NY