We had booked through Hotels.com, requesting two queen beds. We received a phone call a few days before arrival asking if we would give our accessible room to someone who needed it. We agreed only on condition that we would receive the same room type (2 queen beds)/non-accessible. When we arrived we were placed in a room that had one queen and a sofa bed. When we complained, we were told that they "upgraded" us because they had no other rooms. If you've ever slept on a sofa bed with that thin mattress and the springs and bars poking through, you will know what I'm talking about. Some upgrade! When I said we would be checking out, I was told that there would be no refund since we had already checked in, but they could refund day 2. They promised to find us a better room for the next night if we stayed. Unfortunately, there were no other places available at that time so we had to stay the night. Needless to say, my back was killing me the next morning. I suggested that the right thing to do would be too refund our money for that night since they didn't live up to their end of the bargain. Of course they refused. NEVER AGAIN!!
Anyway, the place looks like it was either a former nursing home or assisted living facility - very institutional looking.
- Official Description (provided by the hotel):
- Inn at the Finger Lakes Hotel in Auburn offers lodging and accommodations for vacations and getaways in the Finger Lakes wine region of New York. The Finger Lakes region is known for its distinctive wineries and the Inn at the Finger Lakes is located near many - all found along the Cayuga and Seneca Wine Trails. We are near historical, cultural and recreational points of interest including Skaneateles Lake, Owasco Lake, Harriet Tubman House and William Seward House. Visitors can shop til they drop at Bass Pro Shop, MacKenzie-Child's Pottery, Waterloo Premium Outlets, Carousel Mall, Macys and Marshalls as well as a variety of local antique shops and farmers markets that offer a unique and varied shopping experience. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with TripOnline SA, Expedia, Hotels.com, Ebookers, Booking.com, 5viajes2012 S.L. and getaroom.com so you can book your Inn at the Finger Lakes reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Inn At The Finger Lakes Hotel Auburn
- Finger Lakes Hotel
- Hotel At The Finger Lakes
- Inn At The Finger Lakes Auburn, NY