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“FINALLY! Updated lodging on the wine trail!”

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Hilton Garden Inn Auburn
Ranked #1 of 7 Hotels in Auburn
Certificate of Excellence
Reviewed 4 November 2013

I have been at least an annual visitor to the Seneca Falls area for more than 10 years and have probably stayed in almost every establishment along Routes 5 & 20 from Geneva to Skaneateles. Places that were great 5-10 years ago are now pretty run down and there is no sign of renovations in any of them on the horizon. I don't mean to sound "snooty", but it is ABOUT TIME an area that attracts so many visitors, especially in the fall, offers a hotel without an "ick" factor! This Garden Inn was beautiful, the staff was friendly and social and the room was immaculate. I was a little worried about noise since my room was right across from the elevators, but the door to the room was really heavy...either I was so tired from going in and out of wineries all day or the thick, heavy door blocked the sound, but I slept very well. The price for a 1-night stay toward the end of October was a little more than I was used to for this region, but overall, was comparable to the higher prices charged in the other hotels and motels during leaf-peeping season...places that are definitely not up to the Hilton's standards. I will definitely be returning to this establishment next October.

  • Stayed: October 2013, travelled with friends
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Thank traveler421971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric R, General Manager at Hilton Garden Inn Auburn, responded to this reviewResponded 12 November 2013

Thank you for your kind words. I should point out that as the guest, it IS all about you! We very much appreciate that you took the time to complete this review and we are so thankful to be one of the newest hotels in the region. We have taken great pride in our service performance as it is the cornerstone of everything that we do. We look forward to seeing you in the future.

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505 - 511 of 637 reviews

Reviewed 4 November 2013

Stayed for 2 nights on our annual shopping trip. Found this hotel by chance last year when we had dinner at the Beauvine Restaurant. (We were staying at the Holiday Inn at that time) vowed to stay here on our next trip and it was a great decision. Perfect room, very nicely appointed. Really liked the Keurig coffee maker! Staff very pleasant and helpful. Even our waitress in the restaurant remembered us from the previous year. Thank you Maria! Food in the restaurant is superb! You have to eat here! Breakfast was also excellent. Perfect location for shopping in Auburn itself and also reasonable distance from Destiny USA & Waterloo Premium Outlets. Will definitely return and highly recommend.

Room Tip: Rooms on 1st floor near pool may be noisier.
See more room tips
  • Stayed: November 2013, travelled with friends
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Thank Nana22princesses
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric R, General Manager at Hilton Garden Inn Auburn, responded to this reviewResponded 7 November 2013

Nina,
Thank you for writing us! We are so happy you were able to come here on your shopping trip. We are unique in the sense that we can say we are nearly the same distance away from the Waterloo outlet stores and the Destiny USA shopping center. This makes us a great place to stay for a two day shopping trip.

I have to say, the Keurig machines in the rooms are pretty great! We just received them about two months ago and they are a big hit. Also a big hit is Maria. She has been with us since we opened and always greets with a smile. It team members like her that make you feel like you are home, no matter where in the hotel you are.

We hope to see you again soon. Black Friday shopping, maybe? Take care!

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Reviewed 3 November 2013

After reading a review on trip advisor we quickly cancelled our reservation at the Holiday Inn and glad we did, after a drive by the place looked like a homeless shelter.
We liked the reviews of the Hilton Garden and although a bit pricey, it was worth it, The room was spacious, with a 2 room suite, bed was comfortable, large bathroom. Because it was a rainy,dreary night we opted to eat in the hotel.Sat at the bar,server gave us menus, when we asked if the fixed price dinner was still available, she said "I would not have given it to you if it was not!' Bad answer! In spite of her, we ordered
a filet which was fair, dessert was the best part, exceptional crème brulee and blueberry bread pudding.Should have sat in the dining room, server looked more attentive in there.

  • Stayed: August 2013, travelled on business
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Thank Kay C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric R, General Manager at Hilton Garden Inn Auburn, responded to this reviewResponded 7 November 2013

Kay,

Thank you for taking the time to send us your survey, and using TripAdvisor surveys for booking your travel. We depend on folks like you to not only comment on our hotel, but to use those comments to come and see us.

We admit, we often carry rates that are a bit higher than other area hotels however, we really feel that we are worth it! Our high end amenities, excellent restaurant, and commitment to the best in service leave you feeling that although you may have stayed in a more expensive hotel, you also received your money's worth and then some! Our commitment to service is certainly our best attribute and I will pass your comments along to our food and beverage team.

Thanks again for taking our survey, and we hope to seey ou soon.

Eric

P.S. I am also a fan of the crème brulee. It is quite a sight when they let me caramelize the the top, I assure you.

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Reviewed 1 November 2013

Great place to stay in the wine country of the Finger Lakes. Don't miss the Schweinfurth Memorial Arts Center exhibition Quilt=Art=Quilt. BeauVine is a very good place to eat. We were lucky to get a room, we should have made a reservation, but we didn't think it was necessary for a Monday night. We had to take a upgrade on the room, it was very nice.

  • Stayed: October 2013, travelled as a couple
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Review collected in partnership with Hilton Garden Inn
Thank quiltartist0212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric R, General Manager at Hilton Garden Inn Auburn, responded to this reviewResponded 7 November 2013

QuiltArtist,

Thank you for coming to the area and staying with us! I have heard that Schweinfurth has an excellent quilt exhibit and as a result of your survey, I am going to take a look. We are also glad you were able to stay with us.

We are very highly rated in service and guest experience which makes us a popular destination in Auburn and thus we always recommend booking in advance. We are quite frequently sold out and we would hate to miss out on seeing you again!

Thank you also for the nice compliment to our restaurant, BeauVine. It really is not your typical "hotel restaurant". As a high end chophouse/wine bar, we definitely are different than what you normally see in a hotel.

Thanks again for letting us know your thoughts and we look forward to seeing you again soon!

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Reviewed 31 October 2013

Hilton Garden Inn - Auburn NY Nice hotel, clean modern bath, comfortable bed, but room smelled stuffy as if it had not been aired out in a long time. Also, when we asked the front desk advised that we could not to apply a senior's discount to the price of our room - as advertised.

  • Stayed: October 2013, travelled on business
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Review collected in partnership with Hilton Garden Inn
Thank Kit V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric R, General Manager at Hilton Garden Inn Auburn, responded to this reviewResponded 7 November 2013

Kit V,
thank you so much for taking our survey. Please allow me to being by saying I am sorry for the way that your heating/cooling unit performed during your stay. Typically, when a room is stuffy, it would be caused by the heating unit. I will certainly attempt to track down your reservation and make sure that particular unit is checked accordingly.

Also, I am sorry for the discount not being available at the time of check-in. Normally, the AAA/AARP rates are based on availability though we try to extend to those who qualify whenever we can.

Thank you again for taking the time to share your thoughts with us and should you travel back through our area, do not hesitate to contact me directly for your hotel arrangements. Thanks!

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Reviewed 30 October 2013

Bedding smelled so badly of bleach it was hard to fall asleep. Great location and easy to get to after wine tour and they have a wonderful Irish Pub. Staff very nice and friendly and rooms were very quiet

  • Stayed: October 2013, travelled as a couple
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Thank Mary A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 October 2013

I grew up visiting Auburn 4 times a year to be with my Babci and Dziadzi. This return trip to reunite with family members was enhanced by staying in this new hotel. We were all able to gather for a relaxed and delicious breakfast in the morning. And we were able to extend our checkout time as needed for the occasion. From Auburn you can easily take a car trip to the vineyards, the NY State Fair in season, Glen Falls, and other destinations.

  • Stayed: October 2013, travelled with family
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Review collected in partnership with Hilton Garden Inn
Thank Diane Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric R, General Manager at Hilton Garden Inn Auburn, responded to this reviewResponded 7 November 2013

Thank you for taking our survey. As your survey title suggests, our city is experiencing a breathtaking rebirth. From the Finger Lakes Music Theatre Festival to the incredible historical sites, Auburn is truly becoming the city that is not "in the middle of nowhere", its in the middle of everywhere.

I am glad you took notice of the development happening in and around the city. Having a beautiful new hotel with an excellent breakfast as you mentioned, is only the start.

Thanks so much for taking the time to let us know how your experience was. We look forward to seeing you again soon.

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Additional Information about Hilton Garden Inn Auburn

Address: 74 State St, Auburn, NY 13021-3438
Phone Number:
Region: United States > New York > Finger Lakes > Auburn
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Auburn
Price Range: £78 - £160 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Auburn 3*
Number of rooms: 92
Reservation Options:
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Also Known As:
Hilton Garden Inn Auburn Finger Lakes, NY

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