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“Hockey Tournament”

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Hilton Garden Inn Auburn
Ranked #1 of 7 Hotels in Auburn
Certificate of Excellence
Reviewed 29 January 2014

We stayed in at Hilton this past weekend with our Pee Wee hockey team. Beautiful hotel, great breakfast, rooms were big and clean. Just suggestion ask when booking to please have your group together in the hotel to help minimize complaints from other quest. keeping young boys and adults quiet is not an easy feat!

  • Stayed: January 2014, travelled with friends
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Review collected in partnership with Hilton Garden Inn
Thank Richard S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric R, General Manager at Hilton Garden Inn Auburn, responded to this reviewResponded 31 January 2014

Thank you so much for taking the time to rate us on Trip Advisor! We greatly appreciate it.
We are thrilled you enjoyed your stay here at our hotel for the Hockey Tournament. I am thrilled that you enjoyed the breakfast and our rooms.
We hope to see you again in the near future!
Have a great day!

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Reviews (619)
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463 - 469 of 619 reviews

Reviewed 15 January 2014

Sylish lobby, friendly staff, clean comfortable rooms. Not familiar with the area, and only in the area for one night, we decided to stay at the Hilton Garden Inn because we knew it is a good quality hotel.

  • Stayed: January 2014, travelled as a couple
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Review collected in partnership with Hilton Garden Inn
Thank Cynthia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric R, General Manager at Hilton Garden Inn Auburn, responded to this reviewResponded 16 January 2014

Thank you so much for taking the time to review us on Trip Advisor! We greatly appreciate it. We are thrilled you enjoyed your stay here at our hotel and we do hope you visit us again soon.
Have a great day!

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Reviewed 8 January 2014

Hotel would be perfect if a complimentary breakfast was included. Other hotels in the area offer a complimentary breakfast and are less expensive. The room and bathroom were clean. There was a problem with unattended children being loud at midnight. The front desk resolved the problem promptly.

  • Stayed: January 2014, travelled with family
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Review collected in partnership with Hilton Garden Inn
1  Thank Mary P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric R, General Manager at Hilton Garden Inn Auburn, responded to this reviewResponded 9 January 2014

Thank you so much for taking the time to review us on Trip Advisor! We greatly appreciate it. We do apologize that we did not exceed your expectations during your stay with our breakfast.
I am glad that the noise concern was resolved promptly for you.
Once again I thank you and we do hope that you will stay with us again soon.
Have a great day!

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A TripAdvisor Member
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Reviewed 8 January 2014

The Hilton Garden Inn is a wonderful place to stay. It is new, fresh, centrally located, and very comfortable. The staff were incredible to work with and made us feel right at home. The breakfast was delicious. We cancelled other plans we had for breakfast, and brought the whole family gathering to the HGI. it was cheaper and better food than where we originally were planning to go. Great hotel for business or leisure travel.

  • Stayed: January 2014, travelled with family
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Review collected in partnership with Hilton Garden Inn
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric R, General Manager at Hilton Garden Inn Auburn, responded to this reviewResponded 9 January 2014

Wow! Thank you so much for all your kind words about our staff and hotel! We greatly appreciate the feedback. We are thrilled you enjoyed your stay and that you brought your family here for breakfast.
Once again I thank you and we do hope you visit us again soon!
Have a great day!

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Reviewed 7 January 2014

Stayed here for a night in December to do some shopping in Syracuse and Waterloo outlets. Good location between the two if you are looking to do that. For the price this hotel was very excellent. The rooms were clean and modern, and the bed was very comfortable. Used the business center to print some things off, and was painless. Didn't have much of a chance to use other facilities, but the on site restaurant and pool looked nice.

Will definitely consider visiting again next time I go shopping in the area.

  • Stayed: December 2013, travelled with friends
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Thank dapeacock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric R, General Manager at Hilton Garden Inn Auburn, responded to this reviewResponded 9 January 2014

Thank you so much for taking the time to review us on Trip Advisor! We greatly appreciate your feedback and your kind words. We are thrilled you enjoyed your stay here with us and we do hope you stay with us again soon.
Have a great day!

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Reviewed 7 January 2014

The room was clean & pleasant with nice amenities. I did experience problems with the heating system and a bit of a musty odor but overall it was good. I wasn't in the room enough to complain. The only negative was location. It just seemed a little seedy for a Hilton and we were walking distance to the prison!

  • Stayed: December 2013, travelled with family
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Review collected in partnership with Hilton Garden Inn
1  Thank Kathleen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric R, General Manager at Hilton Garden Inn Auburn, responded to this reviewResponded 9 January 2014

Thank you so much for taking the time to review us on Trip Advisor! We greatly appreciate your feedback from your recent stay. Thank you for bring the concern about the HVAC unit to our attention. We have our chief engineer looking into this.
Once again I thank you and we do hope you will stay with us again soon.
Have a great day!

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Reviewed 6 January 2014

My first visit to the Hilton hotel in Auburn was not very good compared to the Hilton in Rochester area. My second night of staying my room did not get cleaned so the next day I asked the housekeeper and she looked so confused and lost like she was not answeringwhen I was talking to her the whole time but yet had a smile on her face. I am glad I didnt have to stay longer then 3 days. I would rather go to hoilday inn then hilton next time im in this area. Though it was clean and the front desk was very nice.

  • Stayed: December 2013, travelled on business
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1  Thank John V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric R, General Manager at Hilton Garden Inn Auburn, responded to this reviewResponded 7 January 2014

John, Thank you for sharing this quick feedback on your recent stay with us via TripAdvisor. We appreciate your honest input and apologize for the poor impression we made at check-in and through our housekeeping team. We will keep your comments in mind as we constantly look for new ways to improve our guests' experience and hope you will return to stay with us the next time you are in town and let us know how we are doing. Thank you,

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Additional Information about Hilton Garden Inn Auburn

Address: 74 State St, Auburn, NY 13021-3438
Phone Number:
Region: United States > New York > Finger Lakes > Auburn
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Auburn
Price Range: £78 - £176 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Auburn 3*
Number of rooms: 92
Reservation Options:
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Also Known As:
Hilton Garden Inn Auburn Finger Lakes, NY

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