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“Nice Hotel but dirty rooms” 3 of 5 bubbles
Review of Hilton Garden Inn Auburn

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Hilton Garden Inn Auburn
Ranked #1 of 7 Hotels in Auburn
Certificate of Excellence
Westchester NY, United States
1 review
“Nice Hotel but dirty rooms”
3 of 5 bubbles Reviewed 24 June 2014

The hotel its self was very nice if you did not mind over looking a maximum security prison. Both our rooms were never fully cleaned and we found left over food all over the floor. The staff at the front desk was very helpful and the lobby was very nice. I would most likely not stay here again because the condition of the rooms.

  • Stayed June 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Daniel H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric R, General Manager at Hilton Garden Inn Auburn, responded to this review, 1 July 2014
Thank you for your feedback! We always encourage our guests to let us know what about their stay was great and what we could have done better. In this case, I am so glad you found our front desk staff to be so helpful. They really are the hub of the entire operation. I am sorry to hear you had a negative experience with your room. I assure you that your experience is not common to our property. I have personally addressed your concerns with our Executive Housekeeper and we have made the entire housekeeping staff aware of your comments. I hope you come back to see us again. I would be glad to assist you personally and ensure your stay is excellent!

Eric Ridley
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

519 reviews from our community

Traveller rating
    352
    127
    26
    11
    3
See reviews for
166
149
22
129
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (52)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Toronto
Level Contributor
197 reviews
179 hotel reviews
common_n_hotel_reviews_1bd8 404 helpful votes
4 of 5 bubbles Reviewed 18 June 2014

Stayed here for a weekend while on a motorcycle trip with my wife. This hotel is everything you would expect from a newer HGI. Lobby and common areas are bright and clean. Our room was typical in size, but very clean and up to date. Many television channels, good wifi, very comfortable bed, sparkling clean washroom, etc.The room was quiet for the most part as well.

The hotel is within walking distance of downtown, where there are a few restaurants. If you looking for something a little upscale, try Moro's Table; excellent food!

I only have two small complaints; the bartenders should be a little more concerned with serving customers in the lounge rather than watching the soccer game. Lastly, although a nice property, I felt it to be a little expensive based on location. Also, watch the Hilton website, as when we stayed, the price kept dropping as the date got closer; we originally booked a month before we planned to visit, and saw the nightly rate drop by $ 90.00 / night as the date got closer.

  • Stayed June 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank ToSquareBob1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric R, General Manager at Hilton Garden Inn Auburn, responded to this review, 19 June 2014
Thank you for your response. We are happy to hear that you enjoyed the hotel and its amenities. We do apologize for the bar service and will make sure this gets taken care of. Thank you for letting us knows.
Once again I thank you and I hope you have a great day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York, United States
1 review
4 of 5 bubbles Reviewed 17 June 2014

Excellent quality, great nights sleep. Rooms have everything you need. Coffee maker, refrigerator, microwave. Cleanest bathrooms. $9.99 breakfast buffet. Nice indoor pool. Once in awhile you will get a room with a musty odor, ask for air freshener.

  • Stayed June 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Michael F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric R, General Manager at Hilton Garden Inn Auburn, responded to this review, 19 June 2014
Thank you so much for taking the time to rate us on Trip Advisor! We greatly appreciate it. We are thrilled to hear that we are the "Best you will get in the Auburn area!"
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Industry, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 16 June 2014

Was there on business and the staff went over the top to make my stay great! They were very funny and friendly. The room was sparkling and smelled so fresh. The lobby and dining area was clean and fresh! The pillows were awesome to sleep on as well. Thanks!

  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Nina1441
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric R, General Manager at Hilton Garden Inn Auburn, responded to this review, 19 June 2014
Thank you so much for all your kind words! We are pleased to hear it was an awesome visit!
Our staff try’s our very best everyday to make sure each stay is perfect.
Hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Georgetown, Canada
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 10 June 2014

My wife and I were looking for a weekend away that allowed for a little us time and a little shopping time. Our stay here far exceeded any expectations. The staff right from the moment we entered did everything to help make our stay memorable. The front desk and support staff were amazing. But the person that truly made our stay was the server in the dinning room. Micheal's commitment to looking after us was beyond outstanding. Even though there was a bit of a surprise group showing up, our glasses never went empty and we never felt like an inconvenience. If you do chose to stay in this hotel please do try the restaurant both nights we dined there everything was perfect.

The room was clean and the location for us gave us great access to the roads we needed to continue our travels...

Reg and Barbara

Room Tip: We upgraded to the bed and breakfast deal with a junior suite 3rd floor front of hotel and I have to...
See more room tips
  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Reg L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric R, General Manager at Hilton Garden Inn Auburn, responded to this review, 11 June 2014
Thank you so much for taking our survey! I am glad you were able to experience our restaurant. BeauVine Chophouse and Wine Bar is unique to this Hilton Garden Inn and we take great pride in continuing the great service from the hotel into our food and beverage operation. Michael is certainly knowledgable, kind and attentive to all of our guests and always knows just what the guest is looking for. Thank you for coming to visit during your shopping trip. I am sure you discovered that our hotel is central to the many large shopping destinations in central New York and I hope you choose us again on your next outing.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rochester, NY
Level Contributor
42 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 10 June 2014

Staff was very friendly and noted that it was my birthday when I checked out! Room was extremely comfortable and super quiet. Price was a little more than I wanted to pay, but since stay was so perfect I can't complain even about that!

Room Tip: I stayed in Room 419, on the top floor at the far end of hotel, so it was extremely quiet!
See more room tips
  • Stayed June 2014, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ErinDwyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric R, General Manager at Hilton Garden Inn Auburn, responded to this review, 11 June 2014
Thank you for taking the time to complete our survey, and happy birthday! Our staff really goes above and beyond for every guest and I am so glad you were able to experience that kind of service first hand at our hotel. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
carmel, United States
1 review
5 of 5 bubbles Reviewed 9 June 2014

Both Ben (front desk) and Anita (Bar/dinner) really went the extra mile to ensure our visit was a positive experience. The hotel beds are perfect and the rooms are clean and comfortable. Also, we enjoyed the garden area for relaxing outside.

  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Joe N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric R, General Manager at Hilton Garden Inn Auburn, responded to this review, 11 June 2014
Thank you for taking our survey! It is no surprise that you had great experiences with both Ben and Anita. Both of thos staff members have been here at the hotel since we opened nearly two years ago! It is also true that our outdoor seating area is great for relaxing and gathering with friends. I hope you come see us again in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Auburn

Property: Hilton Garden Inn Auburn
Address: 74 State St, Auburn, NY 13021-3438
Phone Number:
Region: United States > New York > Finger Lakes > Auburn
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Auburn
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Auburn 3*
Number of rooms: 92
Reservation Options:
TripAdvisor is proud to partner with Travel Republic (UK), Hilton Hotels Direct, Odigeo and Hotels.com so you can book your Hilton Garden Inn Auburn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Auburn Finger Lakes, NY

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