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“Finger Lakes Gem”

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Hilton Garden Inn Auburn
Ranked #1 of 7 Hotels in Auburn
Certificate of Excellence
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Finger Lakes Gem”
5 of 5 bubbles Reviewed 26 June 2014

Beautiful Hotel in the Finger Lakes. Short drive to Wine Trails. Can walk to quaint town. Staff is always welcoming, hotel always clean, restaurant and bar very good. Lovely outdoor fireplace to enjoy a glass of wine.

  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Lynda P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric R, General Manager at Hilton Garden Inn Auburn, responded to this review, 1 July 2014
Thank you for your kind words! We work very hard to ensure all of our guest experience the very best in hospitality and I am so happy that you were able to share in that experience. I too love the outdoor garden and fire pit. It is an excellent (and private) space to unwind after a long day and have some of our great food and world class wine. Come and see us again soon! We will be ready to welcome you with the same great hospitality. As the saying goes: "Enter as strangers, leave as friends".

Eric Ridley
General Manager
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548 reviews from our community

Traveller rating
    377
    130
    27
    11
    3
See reviews for
174
157
24
138
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (53)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
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English first
Cicero, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 25 June 2014

The hotel rate was over $250 a night in Auburn, New York. The 2 major issues we had could be rectified with staff training. The cleaning supervisor walked into our room without knocking, not expecting to see us. The breakfast options required a more succint explanation. The accomodations were very nice, the breakfast food was very good.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Ann B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric R, General Manager at Hilton Garden Inn Auburn, responded to this review, 1 July 2014
Thank you for taking the time to post this review. I am so sorry you had a negative experience with the logistics of our breakfast. I have addressed your concerns with our food and beverage staff, coaching about the idea that while we are there in house every day, seeing how the operation works, we sometimes take for granted that the guest could be unfamiliar with the great Hilton Garden Inn breakfast program and it could take some more explanation. It is our job to make sure you are comfortable and informed and again I apologize if we fell short of your expectation. I hope you come and stay with us again. Please feel free to contact me with further feedback and I would be happy to address those concerns as well.

Eric Ridley
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Westchester NY, United States
1 review
3 of 5 bubbles Reviewed 24 June 2014

The hotel its self was very nice if you did not mind over looking a maximum security prison. Both our rooms were never fully cleaned and we found left over food all over the floor. The staff at the front desk was very helpful and the lobby was very nice. I would most likely not stay here again because the condition of the rooms.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Daniel H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric R, General Manager at Hilton Garden Inn Auburn, responded to this review, 1 July 2014
Thank you for your feedback! We always encourage our guests to let us know what about their stay was great and what we could have done better. In this case, I am so glad you found our front desk staff to be so helpful. They really are the hub of the entire operation. I am sorry to hear you had a negative experience with your room. I assure you that your experience is not common to our property. I have personally addressed your concerns with our Executive Housekeeper and we have made the entire housekeeping staff aware of your comments. I hope you come back to see us again. I would be glad to assist you personally and ensure your stay is excellent!

Eric Ridley
General Manager
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Toronto
Level Contributor
221 reviews
185 hotel reviews
common_n_hotel_reviews_1bd8 416 helpful votes
4 of 5 bubbles Reviewed 18 June 2014

Stayed here for a weekend while on a motorcycle trip with my wife. This hotel is everything you would expect from a newer HGI. Lobby and common areas are bright and clean. Our room was typical in size, but very clean and up to date. Many television channels, good wifi, very comfortable bed, sparkling clean washroom, etc.The room was quiet for the most part as well.

The hotel is within walking distance of downtown, where there are a few restaurants. If you looking for something a little upscale, try Moro's Table; excellent food!

I only have two small complaints; the bartenders should be a little more concerned with serving customers in the lounge rather than watching the soccer game. Lastly, although a nice property, I felt it to be a little expensive based on location. Also, watch the Hilton website, as when we stayed, the price kept dropping as the date got closer; we originally booked a month before we planned to visit, and saw the nightly rate drop by $ 90.00 / night as the date got closer.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ToSquareBob1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric R, General Manager at Hilton Garden Inn Auburn, responded to this review, 19 June 2014
Thank you for your response. We are happy to hear that you enjoyed the hotel and its amenities. We do apologize for the bar service and will make sure this gets taken care of. Thank you for letting us knows.
Once again I thank you and I hope you have a great day!
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New York, United States
1 review
4 of 5 bubbles Reviewed 17 June 2014

Excellent quality, great nights sleep. Rooms have everything you need. Coffee maker, refrigerator, microwave. Cleanest bathrooms. $9.99 breakfast buffet. Nice indoor pool. Once in awhile you will get a room with a musty odor, ask for air freshener.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Michael F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric R, General Manager at Hilton Garden Inn Auburn, responded to this review, 19 June 2014
Thank you so much for taking the time to rate us on Trip Advisor! We greatly appreciate it. We are thrilled to hear that we are the "Best you will get in the Auburn area!"
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Industry, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 16 June 2014

Was there on business and the staff went over the top to make my stay great! They were very funny and friendly. The room was sparkling and smelled so fresh. The lobby and dining area was clean and fresh! The pillows were awesome to sleep on as well. Thanks!

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Nina1441
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric R, General Manager at Hilton Garden Inn Auburn, responded to this review, 19 June 2014
Thank you so much for all your kind words! We are pleased to hear it was an awesome visit!
Our staff try’s our very best everyday to make sure each stay is perfect.
Hope to see you again soon!
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Georgetown, Canada
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 10 June 2014

My wife and I were looking for a weekend away that allowed for a little us time and a little shopping time. Our stay here far exceeded any expectations. The staff right from the moment we entered did everything to help make our stay memorable. The front desk and support staff were amazing. But the person that truly made our stay was the server in the dinning room. Micheal's commitment to looking after us was beyond outstanding. Even though there was a bit of a surprise group showing up, our glasses never went empty and we never felt like an inconvenience. If you do chose to stay in this hotel please do try the restaurant both nights we dined there everything was perfect.

The room was clean and the location for us gave us great access to the roads we needed to continue our travels...

Reg and Barbara

Room Tip: We upgraded to the bed and breakfast deal with a junior suite 3rd floor front of hotel and I have to...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Reg L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric R, General Manager at Hilton Garden Inn Auburn, responded to this review, 11 June 2014
Thank you so much for taking our survey! I am glad you were able to experience our restaurant. BeauVine Chophouse and Wine Bar is unique to this Hilton Garden Inn and we take great pride in continuing the great service from the hotel into our food and beverage operation. Michael is certainly knowledgable, kind and attentive to all of our guests and always knows just what the guest is looking for. Thank you for coming to visit during your shopping trip. I am sure you discovered that our hotel is central to the many large shopping destinations in central New York and I hope you choose us again on your next outing.
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Additional Information about Hilton Garden Inn Auburn

Property: Hilton Garden Inn Auburn
Address: 74 State St, Auburn, NY 13021-3438
Phone Number:
Region: United States > New York > Finger Lakes > Auburn
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Auburn
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Auburn 3*
Number of rooms: 92
Reservation Options:
TripAdvisor is proud to partner with Travel Republic (UK), Booking.com, Hotels.com, Expedia, Hilton Hotels Direct, TripOnline SA, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your Hilton Garden Inn Auburn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Auburn Finger Lakes, NY

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