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“a gem in disguise”

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Holiday Inn Auburn - Finger Lakes Region
Ranked #4 of 7 Hotels in Auburn
Franklin, New Hampshire
Level Contributor
4 reviews
“a gem in disguise”
5 of 5 bubbles Reviewed 18 May 2011

Picked this hotel for last minute side trip to finger lakes region, on line through priority club. This hotel is tucked in a quaint little community with lots to offer in the area. If you like small communities with access to sightseeing and wine country, this is your place. The staff was 5 star, as well as the food in the hotel restaurants. The prices for food and the stay were very reasonable. If you dont want to go anywhere for food and drinks, this place is perfect. Beds were comfortable, room was spacious and hotel was quiet. The indoor pool was warm and inviting. We are already planning a return trip in the fall.

  • Stayed May 2011, travelled as a couple
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Helpful?
Thank djb39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Schimizz, Director of Sales at Holiday Inn Auburn - Finger Lakes Region, responded to this review, 20 May 2011
Thank you for staying with us. Your review made me smile. I too think we are a "gem," as is our community and the Finger Lakes. The Holiday Inn, Auburn, and the Finger Lakes Region has a lot to offer to offer tourists, and I am so glad that you and your wife enjoyed your stay. I was delighted to read that you are planning a return trip in the fall. Your patronage is greatly appreciated by the Holiday Inn, Auburn.
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405 reviews from our community

Traveller rating
    133
    119
    81
    48
    24
See reviews for
115
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97
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (90)
Date | Rating
  • English first
  • French first
  • German first
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  • Norwegian first
  • Swedish first
  • Any
English first
Ephrata, Pennsylvania
1 review
5 of 5 bubbles Reviewed 10 May 2011

Our stay at the Holiday Inn was perfect. The staff was extremely friendly and helpful. Our breakfasts each morning were some of the best breakfasts we ever had. The Irish "pub" had very good food and the bartender was so friendly. While we didn't travel with our dogs, I loved that this was a dog friendly hotel. We will definately be back here again and I will be recommending it to others!

  • Stayed May 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank brijenw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Schimizz, Director of Sales at Holiday Inn Auburn - Finger Lakes Region, responded to this review, 11 May 2011
Thank you for staying at the Holiday Inn, Auburn; and for your review. I was delighted to read that you and your spouce thought your stay with us to be "Superb." Customer service is our top priority, and I am glad you enjoyed your stay with us. We look forward to your next visit, and wish to "thank you" for recommending us. Happy Spring!
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Buffalo, New York
1 review
4 of 5 bubbles Reviewed 29 April 2011

Nice stay. Very clean hotel. Food and service was very good. Beds very comforable. Pool is okay too. Restaurant had many choices anc quality was good. The morning breakfast was fantastic. The best pancakes I ever had. I would stay here again. Only negative is hallways need updating but no big deal.

Room Tip: Quiter rooms not facing pool area
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  • Stayed April 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank jobuffalo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Schimizz, Director of Sales at Holiday Inn Auburn - Finger Lakes Region, responded to this review, 6 May 2011
Thank you for staying with us, and for your review. I was delighted to read that you enjoyed your stay with us. Many of our guests, like yourself, love our pancakes, as do I. We hope you will stay with us again the next time you are traveling for business or for pleasure. Thank you for your business.
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Briarcliff Manor, New York
Level Contributor
40 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 bubbles Reviewed 28 April 2011

Youth hockey teams bring with them a certain amount of noise and a ton of kids for which this hotel is neither prepared or can deal with in a professional or polite manner. The hotel is under-staffed for the number of people staying there on hockey tournament weekends (such as we ere), the senior level staff (i.e. general manager, etc.) are rude, obstinate and disrespectful to BOTH adults and children although the sales manager we dealt with was very accommodating and communicative as was the general staff of the waiters, bar-tenders, and front desk people. If you have another alternative, even if a farther distance from your rink location, stay there.

Room Tip: Request a room OFF of the atrium, down a hallway
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  • Stayed March 2011, travelled on business
    • Value
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Helpful?
1 Thank hockeymom2798
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Schimizz, Director of Sales at Holiday Inn Auburn - Finger Lakes Region, responded to this review, 6 May 2011
I was sorry to read of your displeasure. Typically, we successfully and professionally accommodate youth hockey teams, and have done so for several years. In fact, many of our teams return to us year after year. For example, to accommodate the hockey teams we place rooms on hold for the teams as soon as we hear of a tournament, include a hot & cold breakfast buffet in the room rates, provide a room free of charge (when available) for the kids to play knee hockey, block the teams together as best as possible, and assign additional staff in the necessary departments. Evidently, however, we did not live up to your expectations, and for that we do apologize.
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Travellers are raving about these Auburn hotels

Toronto, Canada
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 19 April 2011

We stayed at this hotel April 15-17 2011, for a sports tournament in the area. Everyone we encountered at the hotel was so wonderful. This hotel is truly a gem, very clean and the rooms are very spacious. My biggest and best suprise was to find a fridge and microwave in our room and those appliances were immaculate. The hotel is conviently located, the staff are genuine and care that you have a good experience at their hotel. They are so intune to they type of guests they have they even knew where the Tim Hortons is!!!!. As someone relies on trip advisior for good hotels for team tournaments. This is a hotel I will definately book again and recommend to others travelling to the area.

  • Stayed April 2011
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Teamsports
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Schimizz, Director of Sales at Holiday Inn Auburn - Finger Lakes Region, responded to this review, 21 April 2011
Thank you for staying at the Holiday Inn during the sports tournament. I was delighted to read that your stay with us was a "wonderful experience from beginning to end" and that you will be back. We look forward to your return! Thank you and Happy Spring!
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Auburn, New York
1 review
5 of 5 bubbles Reviewed 6 April 2011

Great Job Hoilday Inn!! Its refreshing to receive great service! I recently stayed at the Holiday Inn in Auburn, NY for a wedding reception and I couldn't have enjoyed myself more. I was greeted at the front desk by a lovely woman named Amber, and all of the staff was refreshingly eager to tend to my every need. What a surprise for a one nighter away from home!

  • Stayed April 2011, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Weekender63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Schimizz, Director of Sales at Holiday Inn Auburn - Finger Lakes Region, responded to this review, 8 April 2011
Thank you for your staying with us and for your review. I was glad read that you were pleased with our services, your accommodations and our staff (especially Amber). We hope the next time you are attending a special event at the Holiday Inn, you once again decide to spend the night with us.
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East Syracuse, New York
1 review
5 of 5 bubbles Reviewed 25 March 2011

Stayed at this hotel several times over the past few years and have always been amazed by the responsiveness of the staff to any requests i have made off them. There was a large conferance at the hotel during my last stay and the staff did a great job balancing the needs of the conferance that was there and the rest of thier patrons staying at the hotel. I would reccommend this place to anyone.

  • Stayed March 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank gml86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Schimizz, Director of Sales at Holiday Inn Auburn - Finger Lakes Region, responded to this review, 14 April 2011
Thank you for your review and for returning to the Holiday Inn Auburn. We were delighted to learn how pleased you were with the services you received from our staff. We too enjoyed being of service to you. We hope to see you again in the future. Happy Spring!
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Additional Information about Holiday Inn Auburn - Finger Lakes Region

Property: Holiday Inn Auburn - Finger Lakes Region
Address: 75 North St, Auburn, NY 13021-2503
Phone Number:
Region: United States > New York > Finger Lakes > Auburn
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 7 Hotels in Auburn
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn Auburn - Finger Lakes Region 3*
Number of rooms: 165
Official Description (provided by the hotel):
The Holiday Inn Auburn, NY is located in the heart of the spectacular Finger Lakes Region of Central New York. Come take a swim in our indoor-heated pool or relax with dinner and cocktails in McMurphy's Authentic Irish Pub. When you stay with us, you can enjoy shopping at Waterloo Premium Outlets and Bass Pro Shops, tour the wineries on the Cayuga Wine Trail and Seneca Wine Trail, visit our local historic sites, or enjoy a show at the new Merry-Go-Round Playhouse Finger Lakes Musical Theatre Festival. We are in the center of it all. Stay at the Auburn/Finger Lakes Holiday Inn and visit the scenic village of Skaneateles. We look forward to seeing you soon. ... more   less 
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Also Known As:
Holiday Inn Auburn - Finger Lakes Region Hotel Auburn
Auburn Holiday Inn
Holiday Inn Auburn - Finger Lakes Region NY

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