Having worked in a hotel and being responsible for reading our own reviews on Tripadvisor, I can say with certainty that not everything you read is true. However, this was my second, and last stay with the Holiday Inn Auburn.
My first trip was 2 years ago for a wedding, I had to move rooms several times due to mold in the shower. Finally, after seeing all possible options I had to choose the least moldy room to stay in. This time my experience was not any different, I didn't bother to change rooms because I knew others wouldn't be better. This time there were bugs on the bath room floor accompanied by someone else's left over hair. I asked for extra towels to stand on because I didn't want to walk barefoot on the floor.
Apart from cleanliness everything else was fine. No complaints from service stand points, with the exception that no one at the front desk welcomes you when you return or says goodbye when leaving. (I only expect it when you're not with someone else)
In addition, my fiancé is a hotel consultant who rates and passes or fails properties based on things like cleanliness and service. He said he would have failed this property over and over. Very disappointed.
- Official Description (provided by the hotel):
- The Holiday Inn Auburn, NY is located in the heart of the spectacular Finger Lakes Region of Central New York. Come take a swim in our indoor-heated pool or relax with dinner and cocktails in McMurphy's Authentic Irish Pub. When you stay with us, you can enjoy shopping at Waterloo Premium Outlets and Bass Pro Shops, tour the wineries on the Cayuga Wine Trail and Seneca Wine Trail, visit our local historic sites, or enjoy a show at the new Merry-Go-Round Playhouse Finger Lakes Musical Theatre Festival. We are in the center of it all. Stay at the Auburn/Finger Lakes Holiday Inn and visit the scenic village of Skaneateles. We look forward to seeing you soon. ... more less
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- Also Known As:
- Holiday Inn Auburn - Finger Lakes Region Hotel Auburn
- Auburn Holiday Inn
- Holiday Inn Auburn - Finger Lakes Region NY