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“I travel alot and this place doesn't deserve the poor reviews”
Review of The A.Venue Hotel

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The A.Venue Hotel
Ranked #37 of 86 Hotels in Makati
Reviewed 7 October 2013

What more can you ask for for the princely sum of around €70/night??

This is unashamedly an apart hotel. For the above relatively meagre sum you get a very reasonable size apartment right on Makati Avenue, with a supermarket and small shopping mall 50m away. Its also right on a jeepney route for the Fort and all manner of other places across Matro Manila, and just 5 minutes up the road there's Ayala Avenue, Greenbelt and Glorietta malls. (120 pesos cab ride or 8 pesos jeepney). Other direction you have Rockwell and the Power Plant Mall % minutes by cab. This place is right in the heart of Makati, great location.

Reception are (contrary to some reviews) polite and helpful. Wifi (also contraty to some reviews) is perfectly adequate unless you want to stream movies. The room (apartment) is spotlessly clean. Room service is just fine, (so what if ice costs 70 pesos, there is a fridge in the room, use it. Freeze the ice and keep it all week). Maid service is simply spot on. The apart hotel has 3 pools, well maintained, clean, and w poolside bar. Plus gym on the same floor.

Really, you simply can't knock the place. Quality/price is excellent.

Unles of course you want to pay 70€ and have the expectation of getting the same level of service and quality of food you get from the likes of the Fairmont, Shangri La or Mandarin all just up the road. But hey, their rooms are upwards of 6000 pesos a night and breakfast is another 20€+. So people, lets get real. This place is a steal. And the staff are good people who make an equally good effort. Remember, above the 5th floor these are residential so it - the servie - has to be. Because the residents are paying for it like the hotel guests...

My stay was excellent. The hotel (reception) was flexible to a fault. And Makati is right on your doorstep. What on earth is there to whinge and moan about??

To those of you who read this and who dont want excellent quaklity/price, I say go for it. I, or should I say we, weren't disappointed - to the contrary, we were really very pleased......

  • Stayed: October 2013, travelled on business
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6  Thank Simon d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AntelHotel, Manager at The A.Venue Hotel, responded to this reviewResponded 17 January 2014

Thank you so much Simon94410, we are so happy to know that you enjoyed your stay with us.

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320 - 326 of 728 reviews

Reviewed 5 October 2013

i just came back from a birthday party held at one of their events hall. we are the professional video and photo group hired by the debutante.

and from all my experience in shooting and travelling, i have never ever heard of such a posh place whose caterers use ketchup on their red sauce spaghetti. i can positively smell it on my plate. seconded by my colleagues. and this is not the tomato ketchup but the local banana ketchup which is a typical filipino way of saving up and having an extender for the sauce instead of using the much more expensive real tomato sauce.

if this is an example of their standard, i think its safe to say, the same goes with the whole hotel. i feel bad for the gullible tourist and the poor locals being short changed.

btw, the forks and plates that we requested before the program, so that we can eat the food we had delivered. never came. but that's fine. everybody forgets and make mistake. even in hotel room service. but lack of standard? that's deliberate - and embarassing.

Stayed: October 2013, travelled on business
Thank Carlos Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AntelHotel, Manager at The A.Venue Hotel, responded to this reviewResponded 17 January 2014

Please accept our sincerest apology, we shall review your feedback with regards to our F&B service and we assure that proper actions will be done.

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Reviewed 4 October 2013

Here for business trip again and this time we (Me + a colleague) stayed at Best Western Antel. Location is ok (its right next to Burgos Street, if you get my drift) but its bang in the middle of decent restaurants, shops, ATM's and other hotels, so you'll find everything you need right next door (if you're staying for a while).

Hotel itself is quite good. Two room suites have 2 AC's, 2 TV's, a decent sized bed, neat bath. Breakfast is ok but with limited options.

My colleague had a huge argument during check-out. They apparently blamed us for breaking something in the Loo on the night of arrival (We were in the hotel for 8 days and apparently they never brought this up until check-out). So yeah, we kind of got into a tiff, argued our point, made them agree and got an apology. In the process of thus being worked up, went to the wrong airport terminal and the madness ensued. But that story is for another day.

Overall, great hotel (hey. no views from the room here until you step down and go out at night). Very attractive price. Good location. About 30 mins from Airport and 15 mins to Mckinley.

Its a spacious hotel for long stays but not the best available option vis-a-vis a discovery suites, for example.

  • Stayed: April 2013, travelled on business
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2  Thank FindingNeverland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AntelHotel, Manager at The A.Venue Hotel, responded to this reviewResponded 17 January 2014

Thank you for your review, please accept our sincerest apology for the inconvenience you have encountered during your departure, hoping to welcome you back soon for us to offer a much better service.

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Reviewed 26 September 2013

The room is like a flat in which you immediately feel like at home !
Very clean, kitchen + 2 tvs, bathroom.
Situation is great in Makati, price affordable !

We did not try the swimming pool, and we did not have breakfast there (not included).

Staff was ok but not more, but the desk girl was not really helpful nor kind. I think she does not see the customer as the next building ones, which is the 'BEST WESTERN ANTEL SPA SUITES', which is more like a 5 star hotel, this is pretty disappointing, but obvisouly did not affect our stay :-)

  • Stayed: September 2013, travelled as a couple
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1  Thank Renaud L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AntelHotel, Manager at The A.Venue Hotel, responded to this reviewResponded 17 January 2014

Thank you for your review, kindly accept our sincerest apology, we shall use your feedback to improve our staff service to assure that this will never happen again.

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Reviewed 20 September 2013 via mobile

We booked the two bedrooms for three nights for a party of three. Room comes with a queen size and a single bed which fit us perfectly. A small kitchen with microwave is helpful. There is two bathroom, and the one in the queen bedroom comes with a small tub. We find the room pretty small but it was OK for us.

A SM market place and 7-11 convenient store at the doorstep of the hotel was very useful. There was also alot of restaurant like Hooters, Jollibee and Wendy's within walking distance.

Our WIFI works well except on the lasr night when the network is down and they do not have a IT personel on shift till the next morning. We were advised to use the business center at the lobby but it was not required since we wanted to message back home via whatsapp.

The hotel has three pools and a jacuzzi pool which looks great, though we did not use it. We asked for make up room and ordered room service and their service was prompt. However there was a house phone right outside our room which rings all the time and was unanswered, and we find it disturbing. This hotel is non smoking but the room next to ours smoke in the room and we could smell it in our room.

Nevertheless, i would say this is a good and value for money place to stay at. And yes, try out the Toccare spa located in the new wing. We had the Filippino Hilot for 1.5hrs at only 1000peso and you can also use the sauna and jacuzzi.

  • Stayed: September 2013
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3  Thank xindaic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AntelHotel, Manager at The A.Venue Hotel, responded to this reviewResponded 17 January 2014

Thank you so much Ms-Chan for your review, hoping to welcome you back this year.

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Reviewed 16 September 2013

The check-in took a very long time. The room is nice and comfortable. It's not big nor small. Just nice. The breakfast is just average. There's a mall near the hotel so it's easier if you need to buy something or eat out.

  • Stayed: March 2013, travelled solo
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Thank evi3girl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AntelHotel, Manager at The A.Venue Hotel, responded to this reviewResponded 17 January 2014

Thank you for your review, we will definitely do something to improve and be more efficient during check-in process.

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Reviewed 13 September 2013

We had a 2-bedroom suite and was very pleased with our stay. Our booking was done online and wasn't aware there two towers, the old Antel and the Spa tower. When we got to the hotel, we found out our room was at the old tower. I preferred to stay at the newer Spa tower and brought this up with the manager that had there been choices on which tower to stay when booking online, I would've chosen to stay at the newer one. Since we arrived early and the room wasn't available yet, we left our bags with the concierge and went out for lunch. When we came back to check in, they transferred us over to the Spa tower!

Even better is that they gave us a tidy clean corner suite with each room having queen beds and it's own toilet/bath--we were one happy campers indeed! Although there were just two of us, we loved the ample space for entertaining as we had family and friends who came to visit. The entire suite can sleep 6 as the living room had a futon that can accomodate 2. Kitchenette could use a microwave as it only had a fridge, electric kettle and sink. Good thing we brought our own mobile wifi because their wifi was close to nonexistent. The hotel is in a good location, it was right next to restaurants, SM grocery and at night, the front lot turns into a night market with food stalls serving Filipino cuisine. Glorietta mall was about a 10min. cab ride or less depending on traffic.

This hotel tops my list on value for money. Great rooms, friendly and helpful staff, great location. I'll definitely stay here again on my next visit to Manila.

  • Stayed: August 2013, travelled with family
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Thank claire122
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AntelHotel, Manager at The A.Venue Hotel, responded to this reviewResponded 17 January 2014

Thank you so much claire122, we are glad you enjoyed your stay with us, looking forward to welcome you back this year!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The A.Venue Hotel

Address: 7829 Makati Ave, Makati, Luzon 1210, Philippines (Formerly BEST WESTERN PLUS Antel Hotel)
Region: Philippines > Luzon > Metro Manila > Makati
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#18 Luxury Hotel in Makati
Price Range: £33 - £96 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The A.Venue Hotel 4*
Number of rooms: 121
Reservation Options:
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Also Known As:
The A.Venue Hotel Makati, Metro Manila, Philippines

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