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“Very Bad, not recommended to stay”
Review of The A.Venue Hotel

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The A.Venue Hotel
Ranked #35 of 85 Hotels in Makati
Reviewed 18 November 2013

Avenue A Suite is one of the sub-hotel of BEST WESTERN PLUS Antel Hotel. The services of Avenue A Suite are bad. The services of other sub-hotel of BEST WESTERN PLUS Antel Hotel, Serenity Suites Hotel are even worse.
The breakfast quality of Avenue Hotel is really bad. I stayed here for two months, they served the smelly and with black spot tomatoes always. In order to cut cost, I guess, they served milk with ice cubes inside of the milk. They are not serving "salad" everyday, just sometimes, the capsicum is not always fresh. I wonder how can a hotel serves customer with this bad quality and smelly food.

For Serenity Suites, there are a lot of cockroaches. Complained regarding the cockroaches, but received a very slow responses from hotel.
The provided kettle are rusty and dirty. Requested to change a new kettle, requested three times, and it took me 3 hours to get a new kettle.

In short, not worth for you to spend your money to stay in this hotel at all.

  • Stayed: September 2013, travelled on business
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2  Thank Nicode123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AntelHotel, Manager at The A.Venue Hotel, responded to this reviewResponded 16 January 2014

We would like to extend our sincerest apology for not meeting your expectations during your two Months stay, we will check your concerns and proper actions will be done to improve our amenities and service.

You may also look for a duty manager next time to assure that concerns will be addressed immediately.

Hoping you will still consider staying with us and provide another chance for your to experience a superior customer service.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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311 - 317 of 728 reviews

Reviewed 3 November 2013

First time to the Philippines and this was our stop for a two nighter in Manila. The location was somewhat ok but the place really isn't up to standard. Service was mediocre at best and it must have been the worst breakfast I was served ever,- and I am not even picky.
I ended up eating an untoasted piece of "toast" with jam as the rest was honestly uneastable. A bad start to an otherwise very enjoyable vacation in the Philippines

  • Stayed: October 2013, travelled as a couple
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Thank Michel H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AntelHotel, Manager at The A.Venue Hotel, responded to this reviewResponded 16 January 2014

Thank you for the review, we shall use your feedback to improve our service.

We do apologize for not meeting your expectation with regards to the breakfast, we shall review your concern and rest assure that actions will be done.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 October 2013

We stayed here two times on our way through Manila. The first time they upgraded us free of charge to a one room suite. The second time we were given a one room suite free of charge again, but it was a bigger room. Bathrooms are nothing special, water was not very hot. Second room was overlooking the Saturday night market in the parking lot and the music was loud well past 10pm. There is a Market Place right next door along with some great restaurants close by. The first time we stayed we asked for a metered taxi to the airport in the morning and they got us a flat rate taxi that was over double what we paid from the airport. Second time we walked to Makati Ave and found a metered taxi on the first try. Would not stay again for the price.

  • Stayed: October 2013, travelled as a couple
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1  Thank Emily B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AntelHotel, Manager at The A.Venue Hotel, responded to this reviewResponded 16 January 2014

Our sincerest apology for not meeting your expectation, we shall review your feedback and do the necessary actions.

With regards to the car service concern, we do have our own trusted car service with our own trusted drivers available 24 hours or you may also ask for a metered taxi to go around the city or directly to the airport with a lower cost, availability of a metered taxi usually depends on the time you require it.

Again, we do apologize for the inconveniences and hoping that you will consider staying with us in the near future to give us chance to recover.

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Reviewed 23 October 2013

I spent two nights at this hotel. The rooms are pretty comfortable but the customer service was pretty poor.
My first experience of the customer service was turning up at reception to be told the room I had booked was in the hotel next door and not that hotel. Warning signs were already appearing!! After hauling my luggage around to the other hotel Avenue A Suites I attempted to check in. I'd arrived a little early so knew there was a possibility I may have to wait. I was told I'd be able to check in at 2pm so I left my baggage with them and came back promptly at 2pm to check in. The room wasn't available and I was told I was going to have to wait. It then appeared there were another 30 people waiting to check too. I waited just over an hour to check in which was really frustrating. I also had a similar experience the following day and it appeared the recepton staff were very disorganised and verging on being rude to some of their customers.
That being said the room was comfortable and clean. The corridors outside the rooms are quite echo'y so you can hear quite a bit of the sounds from other guests and cleaners.
The hotel is is not really in Makati itself bit in P Burgos which is a bit of a seedy area and you will often get hassle by 'massage' women around the area of the hotel which gets annoying. I wont be going back...

Room Tip: Don't accept a room in Avenue A suites but ask for a room in the main hotel.
  • Stayed: October 2013, travelled solo
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Thank Gary_55T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AntelHotel, Manager at The A.Venue Hotel, responded to this reviewResponded 16 January 2014

We would like to extend our sincerest apology, we shall review your feedback and do the necessary actions to improve the service we are offering.

We are hoping that you will still consider staying with us and allow us to give you a superior customer service.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 October 2013

I stayed here for a month and the first night the air conditioner leaked water in my room and the next day the toilet leaked water all over the bathroom floor and to get if fixed was a nightmare it took three days and then they finally moved me into another room....The bathroom is very small and you sit on the toilet and your knees are just about touching the wall opposite the toilet and no I'm not a big lady....The service here is terrible they are very slack and don't really care about your needs as long as they have your money......I stayed here for a month and if I hadn't paid it up front I would of left the first week...In fact I stayed away in Palawan for three nights even though I paid here and they were great there.....The location is good and the food around a the area was nice.....If you stay for a long period get your washing done by a place outside of the hotel they are great and cheap 350pesos to 2300 pesos at the hotel....The only good thing about the hotel was the location and one particular hotel maid named mallo she was great and very good at her job and very friendly....

Room Tip: My tip don't stay here if you want to be treated with respect and listen too as they don't c...
  • Stayed: September 2013, travelled on business
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Thank Lisa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AntelHotel, Manager at The A.Venue Hotel, responded to this reviewResponded 17 January 2014

Our sincerest apology for the inconveniences you have encountered, we shall review your feedback and dealt with it to improve our service.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 October 2013

The hotel is located in the centre of Makati & is a good place to stay. The location is very good with a 24x7 store next door. The street food places, a mini mall & food outlets are within walking distance. The rooms are comfortable, neat & clean. There is a nice gym for the fitness freaks. I really enjoyed my evenings around the poolside with cool breeze blowing across. Wifi is good & staff is helpful. The only problem I had was getting a cab in the morning. One would have to wait for upto 30 mins to get a cab. Otherwise the place is a good bargain at the price its offered. Will not mind staying over again.

  • Stayed: July 2013, travelled on business
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2  Thank SumitChhajer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AntelHotel, Manager at The A.Venue Hotel, responded to this reviewResponded 17 January 2014

Thank you so much, we are happy to learn that you enjoyed your stay with us, looking forward to welcome you back in the near future...

Report response as inappropriate
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Reviewed 10 October 2013

It is a decent hotel but with a poor service. I am on a business trip and I did not expect much but I at least deserve to have a proper breakfast. Breakfast timing is 6.30-10.30but if u go around 8-9 nothing is left! Second important thing they have mosquito problems in the room. If you are allergic you shud think twice.. location of the hotel is pretty ok. Its an average hotel with this kind of a price but I recommend to look for a better option even if its 10 bucks more expensive. You anyways end up paying for your own breakfast even though u book bed and breakfast...

  • Stayed: October 2013
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Thank Ariakas2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AntelHotel, Manager at The A.Venue Hotel, responded to this reviewResponded 17 January 2014

Thank you for the feedback, we would like to extend our sincerest apology for not meeting your expectation and for the inconvenience you have experienced, we will definitely look into your concerns and proper actions will be done to improve our service, hoping that you will still consider staying with us to give us another chance.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The A.Venue Hotel

Address: 7829 Makati Ave, Makati, Luzon 1210, Philippines (Formerly BEST WESTERN PLUS Antel Hotel)
Region: Philippines > Luzon > Metro Manila > Makati
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#18 Luxury Hotel in Makati
Price Range: £33 - £106 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The A.Venue Hotel 4*
Number of rooms: 121
Reservation Options:
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Also Known As:
The A.Venue Hotel Makati, Metro Manila, Philippines

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