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“Perfect Location, Great Facilities, Excellent Service”
Review of Ascott Makati

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Ascott Makati
Ranked #11 of 82 Hotels in Makati
Certificate of Excellence
Metro Manila, Philippines
Level Contributor
36 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
“Perfect Location, Great Facilities, Excellent Service”
Reviewed 4 June 2014

It was my first time in this hotel last May 31 (at room 1405) and I can tell that this will already become one of my favorites the reasons being the title I have captioned this review about. Let's go into the details:

PROS:
1. The location is perfect as it is right smack in Glorietta, the commercial center of Makati and everything is near and in walking distance.
2. Checking-in and Out is a breeze. Of all the hotels that I have been to, this one has for my record the fastest checking-in and out process.
3. The Staff are all courteous and warm, They never fail to smile at me whenever I pass by them.
4. The rooms are large with complete kitchen amenities, everything is there including a large LG fully automatic washing machine. No worry about operating the appliances as there is an operating guide book in the room.
5. The toiletries are by L'occitane.
6. The towels, linens, pillows and bed mattress are clean, soft and of finest quality.
7. Large LCD inside the room with clear TV cable signals, radio, cd players are all available.
8. Wi Fi is quire fast and reliable (uninterrupted).
9. Room interior is classy with large living room containing elegant sofas and chair and dining room with equally chic dining set.
10. Amenities are great with swimming pool and Jacuzzi, large swanky gym, tennis court and Gym Group exercise room. Locker room inside the gym is more than adequate with it own steam room.
11. The lobby floor amenities that include Café, Conference Room, Business Center, Mini Shops, Kids Playroom, etc. are all clean and exude great ambience.
12. There is an on-time newspaper delivery, good and helpful housekeeping.
13. I love the way they accommodate up to 2pm stay.
14. Above all, guest service is spotless and superb.

Cons:
1. The water heating system seemed odd as the switch in the temperature is the same as the volume of water. this means that as you turn your faucet/shower from zero to bigger water flow, so is the temperature. This means that you cannot have a good volume of rather cold water coming out, which you need in case you would like to wash your face or shampoo your hair (hot water is damaging to your hair).
2. The shower rooms inside the gym looked like the neglected part of the facilities as they look relatively dingy and some shower heads, faucet handle needs de-rusting and shampoo/bath gel dispensers need to be replaced.
3. The biggest letdown of what could have been a perfect hotel is the food. The cook seemed to be following the same line of food fare everyday. I have sampled the breakfast three days before my stay and during my stay, guess what? They have exactly item-per-item unremarkable line-up.

All told, this hotel is still on top of my preference as it made my stay truly homey.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jude T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AscottMakati, Manager at Ascott Makati, responded to this review, 17 June 2014
Thank you for taking the time to review our serviced residence so positively and in so much detail. We are very pleased to know that you enjoyed the property, our location and the service provided by our associates. We are delighted to hear as well that we are on top of your preference and that we were able to impart that homey feeling, something that are associates constantly strive for on a daily basis.

We wish to take the opportunity to thank you as well with regards to your constructive observations. We shall definitely work on addressing these, so that we can impart an enhanced resident experience the next time you stay with us.

Thank you very much for your support and we hope to welcome you back on your future visits.

Sincerely,
The Management
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (189)
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English first
Baden-Wurttemberg, Germany
Level Contributor
57 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 31 May 2014

Stayed here for three weeks November 2013 during Typhoon Yolanda relief efforts. Convenient, safe and clean. Room service was decent. Good onsite amenities. Good breakfast buffet included in rate. Ideal for business travel with longer stays,

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RockyTheDog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AscottMakati, Manager at Ascott Makati, responded to this review, 17 June 2014
Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review and the compliments about our service and facilities.

We hope to welcome you again.

Sincerely,
The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 12 May 2014

It was my first stay at Ascott Makati and it wasn't bad at all. Kinda confusing on where the checkin lobby was but otherwise it was a pleasant stay, even if it's only for 1 night. The room was big and clean and the place is at the center of it all. Weill stay there again if given a chance.

  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ronnie O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AscottMakati, Manager at Ascott Makati, responded to this review, 23 May 2014
Thank you for your compliments about our serviced residence during your recent stay and for giving us an excellent rating. We are happy to hear that you have enjoyed our facilities and that you like the location of our property, certainly it’s an advantage for our residents. We hope you will stay with us again.

Sincerely,
The Management
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Mililani
2 reviews
Reviewed 4 May 2014

The Ascott Makati is a very high quality apartment style hotel. The service is excellent. The reception staff are superb. Ms Rose, Ms Jinky and Mr Francis provide me exceptional support for all my stays in Manila. They truly listen to my requests and take a personal interest to meet my request.

The breakfast is excellent with a great cook who does the omlettes. I really appreciate the fresh cut fruits especially the mango and papaya. The selection and variety of dishes is excellent. The service in the restaurant is superb.


The gym is well equipped for cardio, machines and free weights. The pool is large enough for lap swimming.


I cannot say enough about the security team. They take the security of guests seriously while being courteous. I lost my wallet and the security team picked it up and secured it for me. Taxis are hard to get in Makati but the team is able to get a taxi quickly. You can feel safe at the Ascott.

The rooms are large with a kitchen, dining area and living room and washer dryer. Well appointed with marble floors. Very impressive rooms.

My only recommendation is for the Ascott to have an Executive Lounge like New World or the Dusit. This would make the Ascott the perfect hotel.

Respectfully,
Antolin San Nicolas

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AntolinSanNicolas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AscottMakati, Manager at Ascott Makati, responded to this review, 6 May 2014
Thank you very much for your feedback, comprehensive review of our property and for choosing Ascott Makati as your residence here in Manila.

We were delighted with your excellent feedback regarding your recent stay and have shared your compliments with our associates particularly Rose, Jinky, Francis and with our entire Security team for their motivation and inspiration.

We pride ourselves on the level of customer service that we provide at Ascott Makati and feedback such as yours is certainly most encouraging.

Thank you once again for your support and we look forward to welcome you back here in Ascott Makati in the near future.

The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
1 review
Reviewed 2 May 2014

Location, location, location.. Booked 7 nights for a 2BR & 1BR ..this is very convenient for us with visiting families and friends.A hotel within the mall, glorietta . Easy to locate and easy to look for a place to eat and have a chat.
Just across the road is rustan's grocery or at the back is sm grocery of even landmark grocery with staff pushin the grocery cart to our hotel. Bread talk is at the ground.
I even had my eyes checked and my eyeglasses done in an hour within glorietta, Cinemas are just few steps from the hotel. We ran out of time checking some few steps restaurants .
At night time, taxes are hard to find -but the hotel taxis on basement 3 are very convenient -we paid P365(. $9) to go to Jupiter st/ makati ave...
The 2 BR is very spacious, in compare to some new serviced apartments nowadays .
Newspapers are delivered and our rooms cleaned daily.
Pool and spa are great.
Received a balloon & fruits & message so sweet ..
If you are meeting different sets of friends , this s a place to go- lots of restaurants, coffee shops & meeting places to go, just within few steps.. Or yo can even meet then on their own coffee shop..
Disadvantage :
Fire drill announcement should have been communicated verbally either during check in, or by calling the room. Though they have a note left n the table, not many clients will bother to read esp after a long flight.

No casserole & frying pan & bread toaster on a 2BR -we still have to ask .

Over all. We will still come back.Highly recommended.

Room Tip: If you are with visiting friends, choose 2BR especially if it require long chat... I men, I'm a...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shryshine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AscottMakati, Manager at Ascott Makati, responded to this review, 6 May 2014
Thank you for taking the time to write such a detailed review of your stay with us here in Ascott Makati. We are very pleased to know that you enjoyed the facilities and services and that our location was quite convenient for you and your family. Our location is certainly a highlight and an advantage for our residents.
We have also noted your feedback with regards to our fire drill notice for consideration the next time we do our fire drill exercise and the availability of kitchen equipment in our apartment, we appreciate your constructive observations regarding this.

We look forward to welcome you back to your home here in Manila.

The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cairo, Egypt
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 27 April 2014

Very clean hotel, in the center of the city, accessible by Taxi and bus.
Service is very good, staff is friendly.
Enjoyed the services of the health Spa on the premises.
An excellent bar , enjoyed the happy hour !!!
I just loved the country, the people and the food.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hrashmawi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AscottMakati, Manager at Ascott Makati, responded to this review, 1 May 2014
Dear valued guests,

Thank you very much for giving us an excellent rating and review. We are glad that our location proved to be an advantage for you during your stay. It’s comforting to know as well that you enjoyed our facilities, the hospitality shown by our associates and our food selections.

We hope that your travel plans brings you back to our country in the future and we certainly look forward to welcome you back here in Ascott Makati!

The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Harrisburg, PA
Level Contributor
377 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
Reviewed 24 April 2014

Stayed for 5 nights in Apr:

Check-in: very quick, done in 5 minutes
Room: very clean. didn't use appliances. bed was very soft. Room was quiet, couldn't hear noises from outside.
Housekeeping: didn't use (I made my own bed and used the same towel).
Pool: nice size pool. very clean. towel boy was there within a few minutes to hand out towel.
Restaurant: breakfast buffet was great, lots to choose from. Dinner was ok.
Internet: always up and running in room. didn't try outside of room.

Overall: I would come back. Staff was extremely friendly and always had a smile.

Room Tip: The rooms in 1 tower are bigger than the rooms in the other.
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank cipollavin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AscottMakati, Manager at Ascott Makati, responded to this review, 1 May 2014
Dear Valued Guest,

Thank you for taking the time to write such a detailed review of your stay with us here in Ascott Makati. We are very pleased to know that you enjoyed our facilities and services.

Again, many thanks for your comments and for giving us an excellent rating. We will definitely share your comments with the rest of our associates.

We look forward to welcome you back here in Ascott Makati.

Sincerely,
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ascott Makati

Property: Ascott Makati
Address: Glorietta 4, Ayala Centre, Makati, Luzon 1224, Philippines
Phone Number:
Region: Philippines > Luzon > Metro Manila > Makati
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Family Hotel in Makati
#8 Business Hotel in Makati
#9 Spa Hotel in Makati
#9 Luxury Hotel in Makati
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Ascott Makati 5*
Number of rooms: 306
Official Description (provided by the hotel):
Indulge in one of cosmopolitan Manila's most luxurious serviced apartments - Ascott Makati, which is designed exclusively for international business executives and their families. Ascott Makati recently unveiled its new Suites that are even grander and more opulent featuring a contemporary look that exudes warmth and sophistication. The property meets your every need from world-class services to lavish facilities that are well-appointed, extensive and personalised, complementing the elegance and refinement of the spacious residences in an exclusive city sanctuary, so that you may enjoy your overseas assignment, leisure vacation or relocation. Strategically located within Ascott Makati's prime business district and surrounded by restaurants, entertainment and shopping complexes, you can relish the renowned Ascott lifestyle amidst the pulsating energy of this dynamic city. ... more   less 
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Also Known As:
Ascott Makati Hotel Makati
Ascott Makati Metro Manila, Philippines

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