Stayed at this hotel for the long weekend. We wanted to unwind, relax and just have fun in the Makati area.
We had our mind set to stay at a different hotel, but we were not able to book early so we had to drive around the area to look for a hotel with room vacancies. We were actually able to find 3 hotels, but Fersal was the cheapest.
We got their deluxe room for a very low price. The room had a big bed, a television and a fridge. It did have complimentary bottled water and coffee as well but the electric kettle did not work. We had to call the front desk to have it changed but was asked to dial the number at the cafe. After 30mins, there was still no sign of the kettle we requested. Had to follow up three times for it. The room also didn't even have a chair.
The receptionist was very impolite. She was not corteous when answering questions and there was an instance when we requested for something that she dropped the phone without even waiting for an answer from me.
The location was not good as well. If you just plan to stay at your room, then it's fine. But you will not be able to enjoy the night life because you had to walk a short distance to go to the main road. This was fine if there were proper lighting. The street you'll have to walk on is dark. And had garbage all over. Plus, there were beggars who would follow you until you give them money.
Breakfast was fine though. Had a good number of choices from the menu. The food was okay.
Given that I'd stay in Makati again, I'd probably stay away from this hotel. I can get a better room with better service for the price that they're offering. I'm not a choosy customer, but the service they showed me does not give merit for their hotel.
- Official Description (provided by the hotel):
- FERSAL HOTEL - NEPTUNE, MAKATI is a name synonymous with affordable comfort. Our clean, well-appointed accommodations are complemented by personalized service from our well-trained staff, ensuring that you'll be in very competent hands during your stay. With a strategic location right in the heart of the business and commercial capital of the Philippines, our discount hotel in Makati City is the ideal jump-off point for your business or leisure trip. It is a stone's throw away from a manifold of premier shopping, dining, and entertainment establishments. With our combined features of inviting lodgings, impeccable service, and proximity to almost everything, FERSAL Hotel - Neptune, Makati is the easy choice for business or leisure travelers on a budget. ... more less
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- Also Known As:
- Fersal Hotel Neptune Makati Metro Manila, Philippines