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“"Luxury personified"”

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Makati Shangri-La Manila
Ranked #10 of 83 Hotels in Makati
Certificate of Excellence
New Delhi, India
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“"Luxury personified"”
Reviewed 29 December 2011

Not sure what to write as everything was so nice and perfect…

Stayed here for the second time… After my 2 weeks in Ascott, our flights were cancelled and I had to stay for 1 more night.. I chose Shangri la as I had stayed here before and I wanted my wife to enjoy the grandeur.
We were given a room on the 28th floor.. Spacious room, beautifully decorated in brown and golden hue…bathroom was large and tastefully decorated…

They have one of the best breakfast spreads that I have ever seen, one is spoilt for choice...great combination of international cuisines catering to all palettes

Service is great as one expects from a hotel of this standard…

Verdict – would love to stay here if I am staying for few nights alone but prefer the Ascott for long term stay with family.

Room Tip: Choose the club rooms...
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  • Stayed September 2011, travelled with family
    • Value
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Helpful?
Thank Shankarbala04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (460)
Date | Rating
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  • Chinese (Simplified) first
  • Danish first
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English first
Swansea, United Kingdom
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 29 December 2011

Go for the Horizon Club Experience these are the rooms on the top floors of the hotel, 22nd - 25th, with fab views over the city.

Guests staying in Horizon Executive Rooms receive access to the Horizon Lounge and can access of all the benefits of this club floor including express check-in and check-out services, breakfast, an all-day beverage bar, cocktails in the evening and use of the meeting rooms at the Lounge among others. Complimentary Wi-Fi and broadband Internet access are available in all rooms

  • Stayed November 2011, travelled with family
    • Value
    • Location
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Helpful?
Thank Dilly D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin, Ireland
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 28 December 2011

We had the pleaseure of staying for 5 days this christmas in this fantastic hotel. From the appearance of the hotel, to the fantastic Staff, superb room and the relaxing feel of this hotel....we had the best stay ever in a hotel... Only thing we woulkd say is the food goes cold very quickly and is overpriced ... 4000 PHP for a dinner/buffett for 2 people with no wine only soft drinks....

The hotel security is fantastic and the security staff are so polite.... and you never have a problem getting a taxi, max time we ever waited for a taxi was 1 minute....

If you can ever stay in this hotel.....DO>>>>>

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
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Helpful?
Thank Patrick N Maria G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles
Level 6 Contributor
105 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 24 December 2011

The Shangri-la is a superb hotel. We stayed in a suite and enjoyed each day we were there. The buffet for breakfast is the best I have had! They have anything you want from traditional Filipino breakfasts to Indian, American and Japanese fares. There is as sushi bar, a juice bar, a cheese and veggie area and all the pastries you can imagine.

From the minute you walk in, the staff is ready to serve you and it can be a bit much for people not used to the service, but there are some staff whose job it is just to stand there and greet you, open a door, or press the elevator button. Also, when you go to Circles for breakfast there are staff members waiting to direct you to your seat. Housekeeping is also amazing as our room was always cleaned immaculately upon our return and our L'Occitane toiletries were never empty.

This hotel is in a great area. There are plenty of places within walking distance such as restaurant, normal malls like Glorietta and high-end shopping at Greenbelt. Beware of traffic and make plans ahead of time as it took us 20 mins just to go 3 blocks one night,

One thing I didn't like was the no steam, electric iron which is pretty common in Asia. Also, their bomb sniffing dogs have to check your car each time you pull and and these dogs were so cute and obviously not interested in sniffing for chemicals. HA Oh well, the intent was there. But I always felt safe regardless of the dogs.

Room Tip: There are plenty of restaurants in Greenbelt mall (outside area) if you don't want to eat in din...
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  • Stayed December 2011, travelled with family
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Helpful?
Thank la310la
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baltimore, Maryland
Level 3 Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 23 December 2011

Hotel employees were friendly and attentive, my every need was instantly addressed. The room was outstanding and the breakfast buffet (included in my room rate) was the best I've ever had. Also a great locatiion in one of the nicest areas of Manila and a first class pool and spa

  • Stayed December 2011, travelled on business
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Helpful?
1 Thank lestermo7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore
Level 4 Contributor
39 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 14 December 2011

The hotel is probably the best hotel in Manila for business. It is right in the middle of Makati where business meetings will be most likely held. It meets the mark for a Shangrila property in terms if ambiance, style and Asian-inspired hospitality. It's lobby is probably one of the grandest for a Shangri-la property. Also, it does seem to be better in customer experience and friendliness than the EDSA Shangrila 20 minutes away.

When I was there for a day this November, everything just fell into place perfectly. Very courteous staff, very speedy checkin, and room service attendants that responded so efficiently. Impressive, especially that the hotel was fully booked during my stay. There also was a live 20- -or-so wind orchestra playing at the lobby at around high tea time at the lobby. A great way definitely to usher in the festive season, but also indicating how the hotel strives to give that extra something among its peers (versus others in Manila, or other Shangri-la properties elsewhere). Good work!

It has all the required ticks in the checklist for a great hotel, but it has some other pluses worth some mention
1. It is the tallest building in its area so you will most likely get good views no matter which side of the property your room is in (except maybe for some rooms in the lower floors)
2. A Starbucks is just a few steps away from the ground level ballroom floor
3. High speed elevators
4. Breakfast spread is great
5. Business center rates might be cheaper than other hotels

Some minuses
1. At times, the lobby might be too crowded with locals waiting for their ride in the driveway. It can be quite a noisy lobby
2. It can be quite an expensive hotel for local standards. Quality comes at a price, sure, but Manila hotels are much more expensive than those in other Asian cities like Bangkok or Jakarta.

  • Stayed November 2011, travelled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MYKNN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DC
Level 4 Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 13 December 2011

Amid the frenzy of Manila, this is an oasis of tranquility and warmth. The location in makati is ideal for business with the proximity (less than a five minute walk along well lit streets) to shopping and dining a bonus. The staff, led by Resident Manager Amit Oberoi, was exceptional at every turn, even when they did not have to be. From the warm greeting at the front door by Rene, followed the next day by the hotel driver Elmer offering to stay past his work shift to insure I would be picked up on time from the ferry docks to the house cleaning staff double checking that the reading light had been fixed, every request or need was efficiently handled with warmth and hospitality added on top. This was an excellent experience and I would not hesitate to recommend this hotel to the most discriminating business or leisure traveler going to Manila.

  • Stayed December 2011, travelled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DRCtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Makati Shangri-La Manila

Property: Makati Shangri-La Manila
Address: Ayala Avenue Corner Makati Avenue | Makati City, Metro Manila, Makati, Luzon 1200, Philippines
Region: Philippines > Luzon > Metro Manila > Makati
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Makati
#3 Romantic Hotel in Makati
#3 Family Hotel in Makati
#8 Spa Hotel in Makati
#8 Luxury Hotel in Makati
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Makati Shangri-La Manila 5*
Number of rooms: 696
Official Description (provided by the hotel):
Makati Shangri-La, Manila is located at the center of Manila's most prestigious business, shopping and entertainment district. Just 20 minutes away from the international airport, this award-winning hotel offers exquisite comfort and world class luxury. From its exceptionally spacious and beautifully appointed rooms to its lavish restaurants and exciting bars, its high-speed internet access to its full-service Spa and Fitness Center, Makati Shangri-La lives up to its reputation as Manilas leading hotel. ... more   less 
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Also Known As:
Makati Shangri-La Manila Hotel Makati
Shangri La Manila Makati
Shangri La Makati
Shangrila Makati
Makati Shangri La Hotel
Makati Shangri-La Manila Metro Manila, Philippines

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