We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Absolutely Faultless!” 5 of 5 bubbles
Review of Makati Shangri-La Manila

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Makati Shangri-La Manila
Ranked #9 of 82 Hotels in Makati
Certificate of Excellence
Redditch, United Kingdom
Level Contributor
218 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
“Absolutely Faultless!”
5 of 5 bubbles Reviewed 13 May 2014

I'll keep this brief & to the point.... I can't fault the Shangri-La at all! I stayed recently on business and my every whim was catered for by a first class employee group.

The property is immaculate and the rooms are well kept & spacious. There's plenty of choice in the restaurants and even the occasional live singer / band to be entertained by.

5-star stay as far as I'm concerned, well done to all staff who made my stay so comfortable.

  • Stayed April 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 356speedster1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alain B, General Manager at Makati Shangri-La Manila, responded to this review, 4 June 2014
Dear 365speedster1975,

Thank you for the encouraging feedback. It is great to know that you had a pleasant stay with us. I hope to see you back in the hotel when your next business trip brings you back to Manila.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

2,451 reviews from our community

Traveller rating
    1,661
    577
    112
    48
    53
See reviews for
346
342
197
1,316
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (429)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Hong Kong, China
Level Contributor
220 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 276 helpful votes
5 of 5 bubbles Reviewed 13 May 2014

This hotel really lives up to the ad campaign - they treat you like family and service is very warm from the heart.
Liked this hotel much better than The Peninsula which I stayed in last year.
Airport pick up service is great and the cars have wifi so you can get connected right away.
Good breakfast - lots of healthy choices and great gym - no waiting in morning peak time for treadmills.
Thankyou for helping with an urgent laundry issue after something leaked in my suitcase.
Will be back.

  • Stayed May 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with shangri-la.com

Helpful?
Thank thatmarion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alain B, General Manager at Makati Shangri-La Manila, responded to this review, 4 June 2014
Dear thatmarion,

Thank you for the great review, and I will be sure to let my team know of your comments. I’m happy to know that you enjoyed your stay with us, and do hope to welcome you back on your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Doha, Qatar
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed 12 May 2014

My wife and I had the displeasure of staying at the Shangri-La Makati on the Easter Friday weekend. We splurged and stayed on the Horizon Floor. Our expectations based on several stays at several other Shangri-La’s were disappointingly dashed!
-The Horizon Club Lounge was over flowing with people and their children. Every time the staff brought new trays of food to the counter, there was a rush to fill plates and large line ups. It felt like a free-for-all two star establishment rather than a sophisticated and refined atmosphere.
-There were so many people using the internet that it overloaded the system and it was impossible to achieve wifi connectivity.
-The pool area was a joke. There was a wait-list to use the pool facilities and a walk around the deck made the pool look like ‘Filipino Soup.’ Seriously, one more person could not have entered the pool it was so overcrowded!
-We were told that in order to secure a seat at breakfast not to arrive after 7.30AM.
That being said, the staff were pleasant and professional, yet overextended which prevented them from offering the full Shangri-La experience.
Respectfully,
Scott Sullivan
Golden Circle Member

Room Tip: Never go during the holidays!
See more room tips
  • Stayed April 2014, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank DRScott_Sullivan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alain B, General Manager at Makati Shangri-La Manila, responded to this review, 6 June 2014
Dear DRScott_Sullivan,
I am very sorry that your stay had not gone as pleasant as it should have. We have thoroughly looked into your points, investigating every aspect of the service during your stay. Do accept my apologies for all the inconvenience, and please know that we are doing everything we can to rectify the areas that we need to improve on in order to serve everyone with the same five-star hospitality Shangri-La is known for. Together with management, we will continue to review on how best to handle this once a year weeklong holiday in the hotel. I appreciate your feedback, and hope you still choose Makati Shangri-La when you are in Manila to give us another opportunity to show you what Shangri-La service at Makati truly is.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
1 review
5 of 5 bubbles Reviewed 11 May 2014

Halal food very good. Certified. Very good accommodations. Friendly staffs!
Security was great. Amenities great.
Halal food very good. Certified. Very good accommodations. Friendly staffs!
Security was great. Amenities great.

  • Stayed May 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with shangri-la.com

Helpful?
Thank nizkhairul2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alain B, General Manager at Makati Shangri-La Manila, responded to this review, 4 June 2014
Dear nizkhairul2014,

Thank you for the excellent feedback. We do pride in the fact that Makati Shangri-La is one of the few hotels with a Halal-certified kitchen and chef. I hope to welcome you back in the hotel when your next travels bring you back to the Philippines.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 9 May 2014

Never bringing any more friends ever again. Fat chance getting any of the groups my company books for.

Horrible service. Highly inadequate directional signage. Staff not at their posts. Poor communication skills. Recalcitrant staff in the face of legitimate feedback.

  • Stayed May 2014
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank jatorez85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alain B, General Manager at Makati Shangri-La Manila, responded to this review, 6 June 2014
Dear jatorez85,

I am very sorry to hear about your disappointment, and rest assured that we treat these kinds of feedback very seriously. We have been trying to investigate your comments but with not much success. Could you please provide me with a more detailed account of your stay? You may e-mail me at alain.borgers@shangri-la.com. I hope to hear from you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Abu Dhabi, United Arab Emirates
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed 8 May 2014

nice hotel, well kept rooms, impressed even it is old - nice bed :)

overall a nice stay, it is definitely one of the better hotels in Makai to stay. not to recommend is the intercon.

Shang has a good location and easy access to all areas and shopping

  • Stayed April 2014, travelled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank MRStefan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alain B, General Manager at Makati Shangri-La Manila, responded to this review, 4 June 2014
Dear MRStefan,

Thank you for the feedback. I will make sure to share this with my team as we constantly look for ways on how to improve for our guests. I hope you continue to have your stay with us when you next find yourself back in Manila.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jakarta, Indonesia
Level Contributor
4 reviews
4 hotel reviews
4 of 5 bubbles Reviewed 7 May 2014

Stayed for conference at the same hotel. Great location, near good locations to shop and eat. Superb hospitality. Great breakfast and good food. Nice and clean room facing the park. Recommended for business or personal trip.

  • Stayed October 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ag_susanto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alain B, General Manager at Makati Shangri-La Manila, responded to this review, 4 June 2014
Dear ag_susanto,

Thank you for the great feedback. I am happy to know that you enjoyed your stay – from location to surroundings, down to food and service. I hope you find yourself back in our doors in your next travels to Manila.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Makati hotels
0.1 mi away
The Peninsula Manila
The Peninsula Manila
#4 of 82 in Makati
4.5 of 5 bubbles 1,974 reviews
0.3 mi away
New World Makati Hotel
0.2 mi away
Fairmont Makati
Fairmont Makati
#3 of 82 in Makati
4.5 of 5 bubbles 1,534 reviews
Show Prices
Show Prices
Show Prices
0.4 mi away
Dusit Thani Manila
Dusit Thani Manila
#15 of 82 in Makati
4.0 of 5 bubbles 1,872 reviews
0.2 mi away
Raffles Makati
Raffles Makati
#1 of 82 in Makati
5.0 of 5 bubbles 400 reviews
0.1 mi away
Discovery Primea
Discovery Primea
#2 of 82 in Makati
4.5 of 5 bubbles 371 reviews
Show Prices
Show Prices
Show Prices

Been to Makati Shangri-La Manila? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Makati Shangri-La Manila

Property: Makati Shangri-La Manila
Address: Ayala Avenue Corner Makati Avenue | Makati City, Metro Manila, Makati, Luzon 1200, Philippines
Region: Philippines > Luzon > Metro Manila > Makati
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Makati
#3 Romantic Hotel in Makati
#3 Family Hotel in Makati
#7 Luxury Hotel in Makati
#7 Spa Hotel in Makati
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Makati Shangri-La Manila 5*
Number of rooms: 696
Official Description (provided by the hotel):
Makati Shangri-La, Manila is located at the center of Manila's most prestigious business, shopping and entertainment district. Just 20 minutes away from the international airport, this award-winning hotel offers exquisite comfort and world class luxury. From its exceptionally spacious and beautifully appointed rooms to its lavish restaurants and exciting bars, its high-speed internet access to its full-service Spa and Fitness Center, Makati Shangri-La lives up to its reputation as Manilas leading hotel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Travel Republic (UK), Southall Travel, Shangri-La Hotels and Resorts, Agoda and Odigeo so you can book your Makati Shangri-La Manila reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Makati Shangri-La Manila Hotel Makati
Shangri La Manila Makati
Shangri La Makati
Shangrila Makati
Makati Shangri La Hotel
Makati Shangri-La Manila Metro Manila, Philippines

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing