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“Awesome birthday celebration” 5 of 5 bubbles
Review of Makati Shangri-La Manila

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Makati Shangri-La Manila
Ranked #9 of 82 Hotels in Makati
Certificate of Excellence
Manila, Philippines
Level Contributor
1 review
“Awesome birthday celebration”
5 of 5 bubbles Reviewed 3 June 2014

We had an awesome stay at Makati Shang ri La Hotel. Check in was a breeze and they allowed us to have an early check in and a late check out plus they gave me free surprise birthday cake.

We loved the room and the bed. And my daughter loved the pool and of course I did too because I was able to do lapses. They had a designated area where you can do that. the breakfast buffet was also yummy and very filling.

  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sachism
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alain B, General Manager at Makati Shangri-La Manila, responded to this review, 6 June 2014
Dear sachism, I hope you had a great birthday celebration with your loved ones. Thank you for choosing to spend this special day in the hotel, and I truly appreciate your positive comments. I hope to find you back in the hotel with your family for another staycation.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,451 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (429)
Date | Rating
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English first
Mumbai (Bombay), India
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 2 June 2014

On a business trip, in the heart of the financial and commercial district of Manila, awesome Shangri-La property.

The hotel was around a 20 minute drive from the airport. Its located quite conveniently and is within walking distance to cinemas, premium shopping malls and trendy bars and restaurants. Very warm and friendly staff (esp Nico)

I spent one of evening taking a stroll in the park across the hotel. For the Indians, there is an Indian restaruant just next door like 2 mins walk from outside the hotel.I think its Bombay something the name of the restaurant.

The hotel has a good health club and spa facilities, with the fitness center I guess its open until midnight.

An absolute treat, should be a 99% chance to return to the luxurious Makati Shangri-La provides the absolute best in location and service for travelers to Makati.
(Sorry couldn't find the pics! will locate and upload soon)

  • Stayed July 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sameerpshah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alain B, General Manager at Makati Shangri-La Manila, responded to this review, 6 June 2014
Dear sameerpshah,

Thank you for an insightful feedback on your stay. We also have an Indian section in the buffet at Circles Event Cafe, I hope you had the chance to try that while you were here. I look forward to the photos you took, and I hope to see you back here on your next visit to Manila.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Davao, Davao City, Philippines
Level Contributor
161 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
5 of 5 bubbles Reviewed 2 June 2014

I stayed at "the Shang" last week after an absence of several months and was both pleased and somewhat surprised to have been welcomed back by name by the check-in staff, and this even prior to my saying a word or presenting a credit card. That's impressive.

The room was as I remembered, spacious, well appointed and immaculate and the amenities--as one would and should expect from a five star hotel--we're plentiful and of e highest quality. Aside from some relatively slow service at the pool bar, the rest of the service was impeccable as always. The only food that I sampled was breakfast, where the buffet was as profuse as I remembered, and in the Horizon club, which was excellent.

This is a hotel that has, throughout the years, maintained the highest possible standards in both its physical plant and its services, unlike many establishments here that may begin on a high note, but decline rapidly thereafter. The Shang remains one of my two favorite hotels in. Makati, and in the future I'll split my time between the two.

  • Stayed May 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Michael L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alain B, General Manager at Makati Shangri-La Manila, responded to this review, 6 June 2014
Dear Michael L,

Thank you for a wonderful feedback, and for making Makati Shangri-La your place of stay when you’re in town. I’m happy to hear your positive comments, and we always look forward to having you back in the hotel. I hope to see you back here on your next visit.
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Bacolod, Philippines
2 reviews
5 of 5 bubbles Reviewed 31 May 2014

I stayed here with my family for business and pleasure and I must say that the experience this time was great! room was neat, services were great just how a luxury hotel should be.
I would always recommend this hotel.

  • Stayed May 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with shangri-la.com

Helpful?
Thank Christopher Emm... C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alain B, General Manager at Makati Shangri-La Manila, responded to this review, 6 June 2014
Dear Christopher, Thank you for the kind words, and making us your hotel of choice when in Manila. I look forward to welcome you and your family back in the hotel when your travels bring you back to the city in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Makati, Philippines
1 review
4 of 5 bubbles Reviewed 31 May 2014 via mobile

My family and I spent a night in Makati Shang in celebration of my birthday which is not until the day after we check out. Karen of guest relations was such a delight. She welcomed us in the lobby and checked us in. She learned that I am celebrating my birthday so after we check-in, she came up to our room to personally give me a birthday cake! Kudos to Karen for being so nice and friendly!

Stayed May 2014, travelled with family
Helpful?
Thank johncleene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alain B, General Manager at Makati Shangri-La Manila, responded to this review, 6 June 2014
Dear johncleene, I hope you had a wonderful birthday celebration with your family. Thank you for the feedback, and I will be sure to let Karen know your thoughtful words on how she made your birthday more special. I hope to see you and your family back in the hotel for another staycation.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
293 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 241 helpful votes
3 of 5 bubbles Reviewed 30 May 2014 via mobile

Stayed here while looking for investment property.

The best feature is the club lounge: delicious food (highly recommend the breakfast pancakes), generous happy hour with great wines and good meeting facilities. Good service too.

Otherwise it's a bit dated: stuck in the 1980s. The rooms are big enough but a bit tatty: the bathroom had numerous cracks and the shower was a bit feeble. On the other hand, the gym was good and you can't fault the location for going out to Greenbelt.

Stayed May 2014, travelled on business
Helpful?
3 Thank MacDaddyinSing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alain B, General Manager at Makati Shangri-La Manila, responded to this review, 6 June 2014
Dear MacDaddyinSing, Thank you for the feedback. I’ll make sure to pass your good points to the Horizon Club Lounge team. As for the interiors of the hotel, we do give way for further improvement, and refurbishment plans are certainly underway. I hope to see you back in the hotel in your future travels to Manila.
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London, United Kingdom
Level Contributor
49 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed 29 May 2014

Really beautiful with wonderful obliging staff!
There is nothing that the staff would not do for you all you have to do is ask. Glorietta mall next door is pricey but has some wonderful souvenirs to take home.

  • Stayed September 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank SZA1712
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alain B, General Manager at Makati Shangri-La Manila, responded to this review, 6 June 2014
Dear SZA1712, Thank you for a great feedback. I’m happy to know that the staff did not disappoint, as the service is truly one of the things that make this hotel truly Shangri-La. I hope to welcome you in the hotel when you are once again back in Manila.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Makati Shangri-La Manila

Property: Makati Shangri-La Manila
Address: Ayala Avenue Corner Makati Avenue | Makati City, Metro Manila, Makati, Luzon 1200, Philippines
Region: Philippines > Luzon > Metro Manila > Makati
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Makati
#3 Family Hotel in Makati
#3 Romantic Hotel in Makati
#7 Luxury Hotel in Makati
#7 Spa Hotel in Makati
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Makati Shangri-La Manila 5*
Number of rooms: 696
Official Description (provided by the hotel):
Makati Shangri-La, Manila is located at the center of Manila's most prestigious business, shopping and entertainment district. Just 20 minutes away from the international airport, this award-winning hotel offers exquisite comfort and world class luxury. From its exceptionally spacious and beautifully appointed rooms to its lavish restaurants and exciting bars, its high-speed internet access to its full-service Spa and Fitness Center, Makati Shangri-La lives up to its reputation as Manilas leading hotel. ... more   less 
Reservation Options:
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Also Known As:
Makati Shangri-La Manila Hotel Makati
Shangri La Manila Makati
Shangri La Makati
Shangrila Makati
Makati Shangri La Hotel
Makati Shangri-La Manila Metro Manila, Philippines

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