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“GOOD SERVICE”

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Makati Shangri-La Manila
Ranked #10 of 82 Hotels in Makati
Certificate of Excellence
Dubai, United Arab Emirates
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“GOOD SERVICE”
Reviewed 4 July 2014

Over all good hotel and location and service. The need to make the AC work at the lobby.. it's to hot and humid there.. Every thing else was v good.. friendly service and good location. i would go there again.

  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
1 Thank Husam A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alain B, General Manager at Makati Shangri-La Manila, responded to this review, 9 July 2014
Dear Husam A,

Thank you for your review and for informing us about the area we need to improve on. We have certainly looked into this and we hope that, when your future travels bring you back, you can see an overall improvement on the hotel’s facilities and services.

Sincerely,

Alain Borgers
Area Manager / General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,626 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (455)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
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English first
The Hague, The Netherlands
Level 5 Contributor
53 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 4 July 2014

Shangri-La Makati is my favorite Manila hotel, it has great well equipped and large rooms and a very relaxing lounge. All what I need after a tiring business day.
Having a breakfast in the lounge means perhaps less choice (but if you like eggs of course they have them) but is a great start of the day




  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
1 Thank Peter N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alain B, General Manager at Makati Shangri-La Manila, responded to this review, 10 July 2014
Dear Peter N,

Thank you for sharing your experience with us and I am glad you were delighted with your stay. We look forward to welcome you back at Makati Shangri-La, Manila.

Sincerely,

Alain Borgers
Area Manager / General Manager
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Melbourne
Level 3 Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 1 July 2014

The room was of an adequate size but had some very nice touches - good lighting, constant service/tidying, the odd little gift. It appeared very clean but did have a small amount of mould in the (very large) shower. Having a drink in the lounge area in the evening was surprisingly good - the lounge is large so groups aren't crowded, the lighting and view of the greens outside were lovely. The service was slow but it wasn't a huge issue. Room service was served within 30 minutes, hot and tasty. The breakfast buffet was excellent. The bed was a little hard but the sheets and pillows were quality. I would return.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FelineBred
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alain B, General Manager at Makati Shangri-La Manila, responded to this review, 9 July 2014
Dear FelineBred,

Thank you for letting us know about your stay experience at Makati Shangri-La. We will look into the areas that need improvement so that guests like yourself will have a more pleasant stay. We hope to welcome you back soon in your future travels.

Sincerely,

Alain Borgers
Area Manager / General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 4 Contributor
31 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 30 June 2014

this is an amazing place, breakfast is fabulous , new things every day , service is really good and rooms are of generous sizes , staff is very friendly and always smiling,
I would definitely recommend

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Irminasz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alain B, General Manager at Makati Shangri-La Manila, responded to this review, 10 July 2014
Dear Irminasz,
Thank you for this wonderful recommendation. I am happy to know that you found the accommodations perfect, and I look forward to when you come back for a stay with us again.
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Newport, United Kingdom
Level 4 Contributor
34 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 30 June 2014

Fantastic service from the off. The moment we arrived at the airport, they were there to greet us and take us into their own private area awaiting their transfer via limousine to the hotel. Fruit, water, nibbles, wifi etc all at this private lounge. Have never seen this service being offered before by a hotel.

Easy check in. Stayed in a suite with access to the business lounge and their sky bar area. Brilliant views and great snacks if you have been out and about shopping or sightseeing etc and have missed a meal, but do not want to fill up before dinner/your next meal.

Great restaurants within the hotel.

Fantastic lobby done in typical shangri-la style.

Staff were absolutely fantastic.

If we are back in Manila...we will be staying in the Makati Shangri-la.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sandeep B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alain B, General Manager at Makati Shangri-La Manila, responded to this review, 10 July 2014
Dear Sandeep B,
Sounds like you had a great time while in town, and I’m happy you enjoyed every bit of your stay with us. The Horizon Club Lounge does provide perfect views of the city skyline, especially at night. I certainly look forward to when you come to Manila again, and hope to see you back in the hotel.
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Ghent, Belgium
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 29 June 2014

Excellent hotel; well trained and very friendly staff who all speak good English.
Rooms are great; facilities are great; buffet breakfast/dinner/lunch is excellent with a wide choice.
Only the price for a simple drink in the lobby or for the (excellent) buffet dinner is really high for Philippine standards.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
1 Thank Sheeboo007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alain B, General Manager at Makati Shangri-La Manila, responded to this review, 10 July 2014
Dear Sheeboo007,
Thank you for the great feedback. I’m happy to know that your expectations were met during your stay. I hope you got to try the new bar on the lobby level, where selected drinks are offered at half the price during Happy Hour. I look forward to welcoming you again in the hotel when you find your travels bring you to Manila once more.
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Bangkok, Thailand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 June 2014

One of the best hotels I have stayed in in over 25 years of travelling. fantastic staff always smiling and always asking so politely if they could be of assistance but in an non intrusive way - which I loved. Thank you for a very memorable stay....I will be back!!

Room Tip: please change the fruit platter bowl to something a bit smaller so that their more room on the table
See more room tips
  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
1 Thank ARahman1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alain B, General Manager at Makati Shangri-La Manila, responded to this review, 10 July 2014
Dear ARahman1963,
I’m thankful you consider Makati Shangri-La on top of your list. On behalf of the team, I hope you get to travel back to Manila and have another memorable stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Makati Shangri-La Manila

Property: Makati Shangri-La Manila
Address: Ayala Avenue Corner Makati Avenue | Makati City, Metro Manila, Makati, Luzon 1200, Philippines
Region: Philippines > Luzon > Metro Manila > Makati
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Makati
#3 Romantic Hotel in Makati
#3 Family Hotel in Makati
#8 Luxury Hotel in Makati
#8 Spa Hotel in Makati
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Makati Shangri-La Manila 5*
Number of rooms: 696
Official Description (provided by the hotel):
Makati Shangri-La, Manila is located at the center of Manila's most prestigious business, shopping and entertainment district. Just 20 minutes away from the international airport, this award-winning hotel offers exquisite comfort and world class luxury. From its exceptionally spacious and beautifully appointed rooms to its lavish restaurants and exciting bars, its high-speed internet access to its full-service Spa and Fitness Center, Makati Shangri-La lives up to its reputation as Manilas leading hotel. ... more   less 
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Also Known As:
Makati Shangri-La Manila Hotel Makati
Shangri La Manila Makati
Shangri La Makati
Shangrila Makati
Makati Shangri La Hotel
Makati Shangri-La Manila Metro Manila, Philippines

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