We stayed at the Best Western on the 6th level and booked via hotelclub.com for one night.
The 6th level smelt like wet carpet and our room smelt the same with a smell of urine.
I could not sleep at the smell was that overwhelming.
Our shower also had two cockroaches.
At check out I expressed by concerns to the attendant and she didn't care at all. She didn't even apologize.
I explained to her that we were off to Borocay and then coming back to Best Western for one more night before heading off to Malaysia. As I was so dissatisfied I asked if I could obtain a refund. She said no as my booking was nonrefundable.
My husband contacted hotelclub who responded by providing us with a free upgrade which was 100% better that our first stay.
Best Western, you need to address the above issues as level 6 was disgusting! The smell in the room was so terrible.
The hotel is also located in a sex district of Manila (which we did not realize at the time of booking). There were transvestites and prostitutes hanging out the front of the hotel at night. The rooms were extremely noisy and you would hear all of the street noise at night. We were also hawked drugs, heroin, heroin injection needles, guns, tazer guns and phones. It was quite scary.
This is definitely no place to stay if you are with your family.
Not that I would ever go back to the Philippines again, but I would suggest that anyone going to Makati spends that little bit extra and stays at a much nicer district or hotel.
Better still, just bypass Manila all together and see a part of the world that's worth seeing.
- Official Description (provided by the hotel):
- BEST WESTERN Oxford Suites Makati is a 27-story with 154 guest room property located at the heart of Makati's business & entertainment district. The hotel is ideally located 30 minutes from the international & domestic airports and just minutes away from the commercial center and shopping malls such as Greenbelt and Rockwell. Patterned after the emerging trend of boutique lodging found in Los Angeles and London, BEST WESTERN Oxford Suites hotel rooms and amenities are designed to meet the needs of the world traveler. ... more less
- Reservation Options:
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- Also Known As:
- Oxford Suites Makati Hotel Makati
- Oxford Hotel Makati
- Makati Oxford Hotel
- Best Western Oxford Suites Makati Metro Manila, Philippines