My stay at the Raffles Makati was grand and over the top. With all the extra amenities, all-suite accommodations and supreme service—it was truly a stay to remember. I stayed at the Raffles in Makati for 4 days in between October and November. Here are a few things that I noticed and observed:
SECURITY / BOMB CHECK
If you have a driver or taxi take you to the hotel, it shares a main road with Fairmont, Makati. Tell your driver/taxi to go straight after the main road instead of taking a left (which is the Fairmont's driveway). Be aware that there is security and a bomb check whenever a vehicle enters the driveway.
As I got out of the vehicle towards the front entrance of the Raffles lobby, somehow one of the bell staff already knew my name. This was kind of cool and kind of interesting at the same time, because I had not told them who I was to begin with. It was like they were magicians or crystal ball readers. They just knew! Check in was a breeze. The lady who checked me in was pleasant and amicable. The lobby was GORGEOUS. They had an interesting chandelier light fixture that was beautiful. The lobby was connected adjacent to the Long Bar (which I didn't have a chance to experience) and the Writer's Bar (which I did frequent for their complimentary afternoon tea). Everyone was helpful and the lady checking me in escorted me to my Junior suite on the 9th floor
I walked in my accommodations on the 9th floor and it was very nice! As you walk in there is a small living room area with a sofa and flat screen tv on the right, and a dining area with several chairs and a coffee machine to your left. Beyond that area going forward is the bedroom, which had double doors that is able to be closed off from the dining/living area. The bed was a king size bed, but honestly it looked slightly bigger than that! There was a lounge chair towards the floor to ceiling window. Also, there was an office space and a flat screen TV that I didn't use. One nit pick about the room, which I read in various reviews, was the plug outlet situation—there was an outlet on the bedside table that was directly connected to this central electricity station that controlled what was on and off in the room. I found it very difficult to figure out how to turn off all the lights but keep the one outlet on to charge my laptop or mobile phone while I'm sleeping (and I would consider myself a very tech-savvy person)
Facing the window within the bedroom, there was a walk way / closet area not he right that had many amenities like a security safe, disposable slippers, hangers, a large mirror (that I used everyday and was very nice), etc. This area led to the bathroom. HOLY MOLEY, the bathroom was enormous! This was probably my favorite part of the Junior Suite. 2 deep basins (his and her sinks) along this very long counter. On the counter had many toiletries like toothbrush/toothpaste, comb, lotion, etc. On the left, there was a separate toilet area encased in a frosted glass door. As well as a very large rain shower head that was very grand and luxurious. Towards the window was a very large deep soaking tub that was amazing (I tried it a couple times). There was a disposable loofa and bath salts nearby to use as well!
The butler service was interesting to me. They were hardly seen and only able to be called upon if you request via phone call. I had the butler come by and make me coffee once—which was a little bit gratuitous since I could have easily made my own coffee after he showed me how to use the coffee machine. I read of reviews of butlers drawing your own bath, bringing bananas to the room, etc. I never found the need to call upon the butler's as I was on vacation and hardly in my room.
I did, however, really enjoy the turn down service. Every evening after coming back after a day out in Manila, I would come back to the hotel with little touches done to the room before bed. Among those was putting a towel mat right next to the bed with the slippers on top of it. Turning down the bed. Closing all the curtains in the bathroom. It was nice!
Having an on-call nurse in the facility was a great touch. I was extremely ill on the last night i was there. The nurse came by to my hotel room and assessed my illness and provided me with medication that was complimentary.
One negative, however, was that since I was sick I was feeling extremely cold in my hotel room. After turning off all the AC and just letting the room heat up itself from the warm weather outside, I called the butler to see if they had any warm blankets other than the cotton sheets/duvet that they had in the room. They didn't have any warmer blankets (understandably so, since we're in the Philippines and it's hot here), so I had to improvise and use the large bathroom towels to provide more warmth for myself. That was odd..
BREAKFAST BUFFET AT SPECTRUM
Having stayed at the Raffles hotel, you and another guest get complimentary breakfast buffet at the building's hotel restaurant, Spectrum. As you walk in the decoration is pristine and classy. The large windows allow the entire restaurant to be nicely lit. The entrance has some sort of shot glasses that are filled with energy type of fluid (like acai and antioxidants)—kind of cool. The Variety of the food there is pretty good! The baked section was extensive: banana breads, croissants, pan de sal, etc! Hot foods like dim sum, longganisa sausages, chicken sausages, bacon, eggs. There was a made to order soup section. A variety of fruits. Fresh juice and coconut juice! SO MUCH FOOD! The wait staff there were very helpful, especially the restaurant manager who always asked if we needed anything. For one of the mornings, I invited a few family members to celebrate my cousin's birthday. I mentioned it to someone working there, and they graciously came out with a birthday dessert that had a birthday candle on it—So thoughtful! Overall, I thought that this place was great!
AFTERNOON TEA AT THE WRITERS BAR
If you stay at the Raffles, you get afternoon tea for yourself and one other person. This happens between the hours of 2 and 5 pm, I believe. The decoration here was just chic and comfortable. With very tall bookcases and chandeliers, it felt like you were truly at an upscale environment. Part of the Afternoon tea was your choice of coffee or their selection of tea (you can also opt for an espresso, latte, etc—however these aren't refillable like the others). The first round of food was small sandwiches: my favorites were the ham/cheese, the cucumber and the smoked salmon. Then, the sweets came out—a basket full of scones that were accompanied by clotted cream and jelly, as well as a 3-tiered plate of desserts like fruit tarts, mini french macaroons and cream puffs. So. Much. Food.
I'm forgetting what time cocktail hour specifically occurs, but i'm going to guess between 6 and 8pm. This happens also at the Writer's bar, however at this time the sun and light outside has dimmed the room, and the atmosphere is a bit more sensual. We were told by the waitress that we could choose any drink from the menu that was around 375PHP and under. We chose our drinks, I got the Singapore Sling which was good! Then came food—we got 3 bite sized appetizers (one didn't taste so good, it kind of tasted like cat food..). Then after we finished our drink, the cocktail waitress asked what drink we'd like next—APPARENTLY… it's UNLIMITED cocktails under ~375PHP between the hours of 6 and 8pm. WHOA, what a great deal, and you only get this if you are staying at Raffles!
The last night I stayed at the Raffles Makati, I decided to try the spa. I made my reservation the night before for a 60 minute relaxation massage. I was excited for it! Surprsingly enough, when I was having afternoon tea the next day someone from the Willow Spa was handing out promotional coupons that allowed an extra 30 minutes of massage time, a simple facial or a scrub to be added to a 60 minute massage treatment. And since I had already made reservations to this service I asked if I can add this onto my current reservation—and they said Yes! I made my way to the Willow spa about 30 minutes before my reservation to try out the facilities. The staff at the men's locker room were very friendly and helpful. They showed me to the Mineral Jaccuzi and the Steam room which were both really relaxing. Then, I went to get my massage and facial. It was very tranquil and relaxing. I think I might have fallen asleep in pure bliss. The massage therapist asked if the pressure was too little or too much, always making sure I was comfortable, which I really appreciated. Overall, it was great!
The gym was a very nice facility. You had to sign in near the front with your room and name. Also, they share the gym with Fairmont Makati. The equipment was really new—the treadmills had TV's on it and had the capability to dock your mobile phone or iPod. I didn't' see any resistance cables or free weights, which I would have appreciated more. The floor to ceiling windows were a really nice touch, especially since it gave the room so much light. There was some sort of water dispenser and a cucumber water dispenser, which seamed a little too much (the cucumber water was extremely sweet, probably not the best). I was told there was an onsite trainer that would assist you in your workout, I was not able to find him/her.
My friend and I used the pool twice. The pool boys were very accommodating. They set up the area we decided to sit at poolside nicely. Covering the lounge chairs with the pool towels and handing us the pool menu for food and drinks. There seemed to be a lot of them working at the time (the guest to pool boy ratio was off) which was fine.
Raffles is directly adjacent to the big 3 malls within walking distance. Across the street is Landmark (they have a grocery store on the bottom floor), Glorietta and Greenbelt. I believe it's also within walking distance of the Ayala Triangle. Directly outside of the hotel there's this really nice Japanese-esque Coffee shop called Mentore'—which I visited twice for their Cyphon coffee.
I truly had a great experience staying here at Raffles. I understand that this hotel is probably not within many's budget, but if you want to splurge and can do so, by all means please try this place. This is the newest hotel in Makati and I really hope they upkeep this property unlike some of the older places in the close vicinity. From service, facility, accommodations and exclusivity, I believe this is one of the best hotels—because it is personal to you.
- Official Description (provided by the hotel):
- Unrivalled charm, endlessly enchanting with unparalleled grace, understated refined and contemporary luxury. Raffles Makati is a legendary oasis of calm and elegance nestled in the most prestigious address of Makati Avenue, in the financial and cultural hub of the Makati district. ... more less
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- Also Known As:
- Raffles Makati Metro Manila, Philippines