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“Dirty and run down”

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Greenstone Serviced Residences Makati
Ranked #59 of 86 Hotels in Makati
Reviewed 13 May 2014

I had a large corner room. The hallways, walls, floors were in the middle of renovation or they were just old. The bedding was clean, but they didn't replenish the toiletries. (shampoo, soap, etc.) I had to ask for a safe in the room because they removed all the safes for upgrading. I stayed there for almost two weeks. I will not go back. it is not worth the money. Another surprise after I made it back to the US. My credit card information was stolen from this place by someone from the establishment and charged about 16,000 pesos through a different hotel! Needles to say, I had to cancel my card and the CC fraud department took over. I did not use my card anywhere else and it happened the day after my payment was processed by this place.
The breakfast selection was good though.

  • Stayed: March 2014, travelled on business
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Thank Adam0000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
greenstonemakati, Front Office Manager at Greenstone Serviced Residences Makati, responded to this reviewResponded 21 May 2014

We are truly sorry for your experience at Greenstone residences. We are currently undergoing renovations and are almost done with the rooms and will be moving to upgrade the elevator and other common areas after the rooms. We sincerly apologize for the room that you stayed in. We do not sell rooms even if they are not renovated that are not in proper order.

As for the incident regarding the credit card this is a very serious matter. From this review we have contacted you. After contacting you informed us that your card was charged at Astoria Hotel Pasig. You claimed you did not use your card anywhere else but our establishment. As informed, we investigated this matter. In your email you claimed your card was charged in another hotel called Astoria Pasig. We contacted Astoria Pasig to verify who used your card on the said date you mentioned. Astoria Pasig informed us you made a booking via booking.com on March and you were a no show so therefore your card was charged. We believe you have forgotten you made a booking earlier at another hotel and forgot to cancel. Although our employees have been with us for several years and we have never had any incident of fraud or theft in the building we are thankful you responded to our email and allowed us to investigate for you. As a practice we charge the card upon check out in plain view of the guest. Anyway, we have emailed you regarding the reply of Astoria Pasig that you made a booking via booking.com and were a no show. If this was not the case please contact us again at greenstonemakati@gmail.com so we can investigate further.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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8 - 14 of 88 reviews

Reviewed 2 March 2014

So, I was in Makati city for business for about 2 weeks and I stayed in Greenstone. The staff was extremely polite and well mannered, the master bedroom of my two roomed apartment was huge and all facilities that you can ask for was available. The only reason I am not giving this a full five star is because the wifi gave me trouble throughout my trip, though the front desk people apologized a lot and said it was due to the service provider and not the hotel, still being a paying customer it gave me a headache at times. One other thing is the Jacuzzi was defective, sometimes the water was way to hot and sometimes cold. So it was just a fraction short of the most perfect stay. Other than that, the hotel is conveniently located with excellent services and commendable facilities.

Room Tip: The two bedroom apartment is a real value for money
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  • Stayed: February 2014, travelled on business
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1  Thank Sapti1987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 February 2014

First of all, I must acknowledge that I am hyper aware of my western standard of living and keep an open mind while traveling abroad especially when it comes to bathrooms or "comfort rooms". It was pleasant surprise to take the best shower I had in my 4 weeks in the Philippines. Great water pressure and HOT water was a bonus. There was a separate bath, a stereo system you could plug your device into, a fantastic view and plenty of space. We got a great deal on our room. I am used to roughing it, but this was a well-deserved relief from my travels. My family truly appreciated staying here. Lacking no amenities for the price. Located in Manila's proudly urban and modern Makati. It's within walking distance to yoga, a bike shop, good coffee, excellent Indian food and many vegetarian options if you're into those kinds of things.
It's odd to criticize people helping, but like most places in the PI, the "customer service" is a little over the top. I don't need 5 people to open the door for me or even one. As a foreigner, that is more a cultural curiosity than characteristic of the hotel itself. Some people are accustomed to being waited on like this. I find it uncomfortable.

  • Stayed: December 2013, travelled with family
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2  Thank Leia H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 February 2014

This hotel is great value for money! i love the location, so many nice restaurants in the area and the best thing is the salcedo saturday market is less than 5 minutes walk away.
The hotel rooms are huge, we stayed twice over a 10 day period, the first time in a 2 bedroom, and on this occasion forgot our ipod in the room...we didn't even realize until we went back for the second stay when they asked!!! wow great service and honesty.
The second stay we stayed in a 3 bedroom, these rooms are huge. I think the rooms would be a lot better without the carpeting in the bedroom.
I didn't get to use the pool or gym so i cant comment.
Breakfast was much better than i expected, no complaints, if you are not a fan of brewed coffee, you can purchase fresh pressed coffee which is delicious.
The hotel also helped us arrange transportation for reasonable rates.
All in all a good stay!

Room Tip: ask for a high floor
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  • Stayed: February 2014, travelled with friends
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1  Thank bajan-chic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
12
Reviewed 14 January 2014

This facility is not far from the greenbelt shopping area. Lots of restaurants nearby. Super friendly staff always eager to please. Each room has a standard water heater so sink tub and shower have hot water. Over sized rooms and bathrooms. Handicap friendly facility and free laundry machine available that I found great. I loved this hotel and will be back as I travel often to manila. I find this the best value for the money. Rooms are clean and well serviced. Great restaurant inside the hotel, best hamburger I've had in Manila so far. Found everything on the menu great. Can't go wrong here. This is a serviced residence not many short stay hotel customers and the hotel is so quiet we just loved it so much.

  • Stayed: December 2013, travelled as a couple
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Review collected in partnership with Easytobook.com
2  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 December 2013

As I travel every week on business I stay in a different all the time. .I don't often write reviews as most hotels fall into the OK category..I do however write a review if a hotel is very good or very bad..I am pleased to say Greenstone falls into the former of these.

Located in an affluent area of Manila you feel very safe..with lots of restaurants nearby for foodies. .but if you want the more (seedy)..or should I say the more lively part of town..P.Burgos street. .that is just a $2 taxi ride away.

The hotel rooms are very big,clean with beds so comfortable you don't want to get out..which you can do if you want to laze around and watch lots of different movie channels on the flat screen TV. The staff are without doubt the best part of the hotel..super polite,very helpful,good english skills, great people who will take care of you. Breakfast buffet was Ok..nothing to extensive the usual mix of cereal,bread etc..but they will cook you an omlete fresh.

For Manili this hotel is considered pricey..but I would say it was good value.

The only down side is there is no room safe(management please note)..which is a pain..and the lifts (elevators) could do with a referb..

All in all a good place..I will stay again if they don't put prices up.

  • Stayed: December 2013
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2  Thank Mark H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 November 2013

I have stayed in this hotel about 5 years back when it was actually managed by Somerset. There have been no change in the building but amenties have been reduced. You will not find basic toiletries like toothbrush / paste.

I tried to keep the temperature of my room AC to 26 but could not do so and eventually have to switch it off. In breakfast do not expect much. Basically good for non vegetarians, not a lavish one but basic.

Check in and check out process is really slow. Overall there was nothing much to look for. Only plus point is that it is in business district of Makati and next to Indian/ French restuarant and Mini Stop/ 7 Eleven.

Room Tip: Prefer rooms on higher floors above 20
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  • Stayed: November 2013, travelled on business
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2  Thank Rakesh37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Greenstone Serviced Residences Makati

Address: HV Dela Costa corner LP Leviste Street | Salcedo Village, Makati, Luzon 1227, Philippines (Formerly Somerset Service Residence Salcedo)
Region: Philippines > Luzon > Metro Manila > Makati
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#20 Luxury Hotel in Makati
Hotel Class:4 star — Greenstone Serviced Residences Makati 4*
Number of rooms: 79
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Also Known As:
Somerset Salcedo Makati Hotel Makati
Somerset Salcedo Makati Manila
Greenstone Serviced Residences Makati Metro Manila, Philippines

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