My wife and I travel from the USA to the Philippines to visit family and vacation every two years. We stayed at Royal Bellagio this past time for the first 3 weeks of October 2009. The location is nice for us because it is conveniently located near our family and other points of interest. We also enjoy the night life on occasion and it’s a great place to people watch.
The hotel is located across the street from Makati Palace Hotel and a block away from Citadel Hotel. The cost was a little higher for Royal Bellagio and we expected not to have many problems. We did get put in to a smoking room and are non-smokers and had requested a non-smoking room in advance. We got in late and had to sleep in the smoking room and it was late the next day when we had to move all our stuff to the non-smoking room. The superior room was $62 per night. The hotel offers 2 complementary drinks per night but don’t believe it because they are not honored by the bars around as they suggest. Just worthless incentive to get more guests. The hotel has 14 floors and ours was on the 11th floor. For several days when we were there the elevator was out of service so we had to hike up the 11 floors. The hotel has just the one elevator but it is staffed by a couple of the nicest guys you can imagine. That is where the friendliness stops. Don’t bother going to the front desk during the day when staffed by 4 of the most unfriendly and snobbish ladies. Luckily we only deal with them at check in or check out. They are not helpful and often if you ask them a question they will answer you with just another question. This will be our last time to stay at the hotel because of a single feeling of being taken advantage of.
One evening after housekeeping cleaned our room they left a bag with 2 bed sheets and a hand towel in a bag and a note that said the items were damaged/stained and cannot be cleaned. We were shocked! There was a little makeup on the sheet and the hand towel was already a little dingy when we got it and picked up a little more dirt from the bathroom floor where we were suppose to leave it to get it replaced. The note said 600 pesos for the hand towel and no other charges were indicated. The worst part was they did not even try to wash them. So we paid 200 pesos and had them all washed across the street. We returned them as they looked just as good as they did when we received them. On our last night they left another note that they could not remove the charge because the damage was still evident. It was absolutely FALSE! Keep in mind they did not even try to wash the items before charging us and they even had a tag that said they were fabricated in 2006. They were 3-4 yrs old and they want us to buy them new ones. How fair is that? When we checked out they charged 300 peso for losses and breakage? Nothing was lost or broken but anyway only 300 pesos. Then Linen was 600 pesos (they said for the hand towel). Then 4200 pesos for the bed sheet. That is over $100 extra we had to pay! NO WAY! We let them know we were shocked by this additional fee, but we paid it and left without any argument. But the feeling of being taken advantage of is PRICELESS! I would have much rather paid more for my room to avoid being taken advantage of. When we returned home we sent the management an email discussing the issue. We did not hear back and gave the manager a call a couple weeks later and found out the ladies at the front desk avoided giving the email to the manager. It turns out it didn’t really matter because they were not willing to offer any refund for the fraudulent charges. Please BEWARE of this hotel for this one reason! Consider City Garden which is just a block away and a far better hotel with much better customer service for just a few dollars more per night. Also by March 2010 a new hotel, St Giles, is scheduled to open next to City Garden.
- Official Description (provided by the hotel):
- Welcome to Royal Bellagio! Located right at the heart of Makati, the Royal Bellagio, serves as a place of refuge, recreation and rejuvenation. Surrounded by the best establishments for dining, business and entertainment. Royal Bellagio can be your home away from home. ... more less
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- Also Known As:
- Royal Bellagio Hotel Makati, Metro Manila, Philippines