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“BEWARE of fraudulent charges!”

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Royal Bellagio Hotel
Ranked #51 of 82 Hotels in Makati
Kansas
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“BEWARE of fraudulent charges!”
Reviewed 7 November 2009

My wife and I travel from the USA to the Philippines to visit family and vacation every two years. We stayed at Royal Bellagio this past time for the first 3 weeks of October 2009. The location is nice for us because it is conveniently located near our family and other points of interest. We also enjoy the night life on occasion and it’s a great place to people watch.

The hotel is located across the street from Makati Palace Hotel and a block away from Citadel Hotel. The cost was a little higher for Royal Bellagio and we expected not to have many problems. We did get put in to a smoking room and are non-smokers and had requested a non-smoking room in advance. We got in late and had to sleep in the smoking room and it was late the next day when we had to move all our stuff to the non-smoking room. The superior room was $62 per night. The hotel offers 2 complementary drinks per night but don’t believe it because they are not honored by the bars around as they suggest. Just worthless incentive to get more guests. The hotel has 14 floors and ours was on the 11th floor. For several days when we were there the elevator was out of service so we had to hike up the 11 floors. The hotel has just the one elevator but it is staffed by a couple of the nicest guys you can imagine. That is where the friendliness stops. Don’t bother going to the front desk during the day when staffed by 4 of the most unfriendly and snobbish ladies. Luckily we only deal with them at check in or check out. They are not helpful and often if you ask them a question they will answer you with just another question. This will be our last time to stay at the hotel because of a single feeling of being taken advantage of.

One evening after housekeeping cleaned our room they left a bag with 2 bed sheets and a hand towel in a bag and a note that said the items were damaged/stained and cannot be cleaned. We were shocked! There was a little makeup on the sheet and the hand towel was already a little dingy when we got it and picked up a little more dirt from the bathroom floor where we were suppose to leave it to get it replaced. The note said 600 pesos for the hand towel and no other charges were indicated. The worst part was they did not even try to wash them. So we paid 200 pesos and had them all washed across the street. We returned them as they looked just as good as they did when we received them. On our last night they left another note that they could not remove the charge because the damage was still evident. It was absolutely FALSE! Keep in mind they did not even try to wash the items before charging us and they even had a tag that said they were fabricated in 2006. They were 3-4 yrs old and they want us to buy them new ones. How fair is that? When we checked out they charged 300 peso for losses and breakage? Nothing was lost or broken but anyway only 300 pesos. Then Linen was 600 pesos (they said for the hand towel). Then 4200 pesos for the bed sheet. That is over $100 extra we had to pay! NO WAY! We let them know we were shocked by this additional fee, but we paid it and left without any argument. But the feeling of being taken advantage of is PRICELESS! I would have much rather paid more for my room to avoid being taken advantage of. When we returned home we sent the management an email discussing the issue. We did not hear back and gave the manager a call a couple weeks later and found out the ladies at the front desk avoided giving the email to the manager. It turns out it didn’t really matter because they were not willing to offer any refund for the fraudulent charges. Please BEWARE of this hotel for this one reason! Consider City Garden which is just a block away and a far better hotel with much better customer service for just a few dollars more per night. Also by March 2010 a new hotel, St Giles, is scheduled to open next to City Garden.

Stayed October 2009, travelled as a couple
Helpful?
9 Thank nathanbradin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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READING
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 16 March 2009

I spent a week here. Great value for money. Nice rooms excellent service. Food is not great at the filling station restaurant who also do room service, but edible and safe.
Hungarian Goulash soup is great.
Hotel is 15 mins walk to the main Makati business district which is faster than taking taxi during rush hour. Burgos St is the red light district with lots of bars and the place is going 24 hours a day. 5am is like 9pm. The pick up service and drop off service at the airport is excellent, they meet you and drop you off 800 pesos per trip, airconditioned SUV. Security is good a very safe place.
Internet is wireless with a card renewed daily but expensive. 24 hout internet cafe next door and cheap.

  • Stayed March 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ukmike8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NYC
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 12 November 2008

This hotel was ok. We stayed here twice in the same trip; I didn't have any major complaints, but as with most places, there are some major pros and cons.

Pros:
- Seems like a new hotel, as it looks modern and doesn't look run-down at all
- The hotel is close to the major shopping malls in Makati
- The room was clean
- A/C works well (at least in the room we were in)
- Staff seem generally friendly, particularly the elevator attendants
- They offer a pick-up from the airport, which was extremely convenient (and necessary, especially if you're a foreigner)
- The place is cheap
- The hotel, itself, was safe

Cons:
- The hotel is in the heart of P. Burgos Street, Manila's red light district, so the area is loud, busy, and trashy. It didn't seem unsafe, but it's definitely not family-friendly
- The hotel restaurant is terrible and overpriced; avoid it at all costs
- The rooms in the front of the hotel face the street, which is very noisy at all hours of the day and night; if you're on a lower floor, this could get annoying very quickly

For the price and the location, this hotel can't be beat.

  • Liked — Price, proximity to Makati's shopping malls
  • Disliked — Location in Manila's red light district
  • Stayed March 2008
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
9 Thank roygbiv81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pasadena, California
Level Contributor
46 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 9 January 2008

Decent, clean hotel for the price. Smallish rooms, but good shower and all the standard room stuff (tv, mini-fridge, ...). Staff is very friendly and helpful.

However, keep in mind that this hotel is right in the middle of the red-light district in Makati. If you're offended or want to avoid the scene, this isn't the hotel for you. Also, I was lucky to have a quiet room at the back of the hotel. I can't say this for a fact, but I assume the rooms near the front of the hotel may have some street noise problems.

Also, avoid the restaurant attached to the hotel ("The Filling Station", I think). The service is extremely slow and the prices are very high for the quality.

  • Liked — Staff
  • Stayed December 2007, travelled solo
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Talaga_LA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 16 December 2007

We had a really good stay in this Hotel. Very clean and lots of hot water. Sheets and towels changed everyday. Very good value for money. The area P. Burgos is something you would either love or hate. It's in the centre of makati near shopping malls but the traffic in makati is just crazy. Nite life is good if your a single man as outside theres lots of girly bars. Area not really recommended for couples unless your really open minded and your not a filipina with a white boyfriend because you would definitely feel and sometimes treated like your one of the street girls, and there's plenty of them about. Staff are really friendly and would go out of their way to help you out, so if you don't mind the busy day and night life then this hotel is for you. Lots of vendors but that's the norm in the Philippines, but if you are sat outside the hotel security staff always move them on so they can't bother you, although they are harmless enough. All in all a good hotel to stay in, very good value for money and will definitely stay there again.

Helpful?
6 Thank MrandMrsSmith2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Royal Bellagio Hotel

Property: Royal Bellagio Hotel
Address: 5010 P. Burgos Street | Barangay Poblacion, Makati, Luzon 1210, Philippines
Region: Philippines > Luzon > Metro Manila > Makati
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #51 of 82 Hotels in Makati
Price Range (Based on Average Rates): £
Hotel Class:3 star — Royal Bellagio Hotel 3*
Number of rooms: 60
Official Description (provided by the hotel):
Welcome to Royal Bellagio! Located right at the heart of Makati, the Royal Bellagio, serves as a place of refuge, recreation and rejuvenation. Surrounded by the best establishments for dining, business and entertainment. Royal Bellagio can be your home away from home. ... more   less 
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TripAdvisor is proud to partner with Asiatravel.com Holdings, Booking.com, Priceline, Travel Republic (UK), Odigeo, Agoda, TripOnline SA, Cancelon, Evoline ltd and HotelQuickly so you can book your Royal Bellagio Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Royal Bellagio Hotel Makati, Metro Manila, Philippines

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