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“You get what you paid for!” 4 of 5 bubbles
Review of Crown Regency Hotels & Resorts

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Crown Regency Hotels & Resorts
Ranked #39 of 82 Hotels in Makati
Manila, Philippines
Level Contributor
82 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
“You get what you paid for!”
4 of 5 bubbles Reviewed 6 April 2014

Stayed here alone for 1 night last Jan 2014 for a layover. Booked this room for less than P3,000/night with breakfast at Agoda website.

The Standard Room has a comfy queen size bed (which I like the most!), 32inches LCD Tv, Work desk and the toilet size is acceptable and has a bath tub. They have a free Internet/Wifi connection. I was given a room that has a small window - infront of another building.

Breakfast - they have a very few selections only. Don't expect too much.

Staff were all helpful and attentive.

Location is just only 5 minutes walk to Shopping Malls: SM Makati, Glorietta and Landmark. And about 20-30 minutes drive to the Airport. There are a lot of taxis waiting outside the Hotel. No need to book for the Hotel's expensive airport transfer.

Overall, it is a basic Hotel with an awesome location. I am not bothered that the Hotel room is a bit dark. In fact, I like that type of room. I can get my sleep easily. I did not spend much time in the Hotel as I went out for the whole day to shop. I will definitely come back again!

  • Stayed January 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank iTextSpeak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownRegencyHotels, Guest Relations Manager at Crown Regency Hotels & Resorts, responded to this review, 23 May 2014
Dear iTextSpeak,

Thank you for taking the time to write this review about our hotel. We are very pleased to hear that you enjoyed your stay with us. We always aim to meet or exceed the standards that have been set by our guests, and we are very happy to hear that the hotel was able to serve your needs.

Your comments have been most helpful, as we are a hotel that is continuously improving. We will keep note of the elements that need much improvement and will be doubling our efforts to bring our hotel to excellence.

Sincerely,
the Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

359 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (52)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Any
English first
Bangkok, Thailand
Level Contributor
55 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed 24 March 2014

good room compare to the price
great location can walk to shopping center.


the staff are not professional. every times i ask them something they have no answer for me. even i ask for a map :( it like talking to the wall. so i give up.

  • Stayed February 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Thaistraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownRegencyHotels, Guest Relations Manager at Crown Regency Hotels & Resorts, responded to this review, 23 May 2014
Dear chunya-cow,

First of all, on behalf of Crown Regency Hotel Makati we would like to extend our sincerest of apologies. We have shared your concern to the department concerned and rest assured we will be working on improving our customer service. At Crown Regency, we have set a standard that our guests have rightly expected from us and to hear about such incidences saddens us. We regret that we were not able to make your stay more pleasurable.

Thank you for taking the time to share your review regarding our hotel. It is through customer feedback that we are able to improve our hotel in order to consistently meet and exceed the expectations of our guests.

Sincerely,
the Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong SAR
Level Contributor
130 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
3 of 5 bubbles Reviewed 5 March 2014 via mobile

Some reviews said it's good to stay in Makati because is convenient to the shopping centers and attractions.

But if you're just staying in Manila for 1 day as a stop over before go to island.I think it's better to stay around the attractions instead of Makati.

Because it's quite far away from Intramuros,Mall of Asia,Rizal Park,Ocean Park....these attractions just on the opposite side of Makati.

The hotel is old and seems lack of renovation.Room size is average,the air conditioning is not working very well...the lights in the room are weak....

Not bad,not good if you just stay for 1 night here.

Stayed March 2014, travelled solo
Helpful?
Thank Tiffany L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownRegencyHotels, Guest Relations Manager at Crown Regency Hotels & Resorts, responded to this review, 24 May 2014
Dear Tiffany L,

Thank you for taking the time to write a review about our hotel here on TripAdvisor. We are glad that you decided to stay with us in Makati, although it was far away from the tourist destinations you wanted to visit, nevertheless we hope you enjoyed your stay.

We have noted the concerns you have raised regarding our hotel, and we have already informed the respective departments concerned. We will double our efforts in maintaining the aesthetics of our hotel and we apologize that we were not able to meet the standards you so rightly have when staying at a Crown Regency Hotel.
Again we would like to thank you for your comments and feedback.

Sincerely,
The Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Guam, Mariana Islands
Level Contributor
45 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 25 February 2014

..Wanted to treat my other 1/2 to a nice comfortable place in ayala area makati, this placed I stayed before and it is awesome. Simple and small , nothing extravagant, but is it comfortable and safe. just a few meter awat from edsa and also glorietta, jeep s and taxis always near by. Resturant nears by a mini mart 5 meters away what more can you ask.. If you want a comfy bed and safe place to rest for conferences, meetings or events near by this is it....

Room Tip: good ac, weekdays jeeps beeps since araniz ave is right here hehe
See more room tips
  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Ray Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownRegencyHotels, Guest Relations Manager at Crown Regency Hotels & Resorts, responded to this review, 24 May 2014
Dear Ray Y,

Thank you for leaving a review about our hotel here on TripAdvisor. We are very pleased to hear that you were satisfied with our hotel and services. Your kind words have been distributed to the management in order to boost the morale. On behalf of Crown Regency Hotel Makati, we would like to thank you for your kind words and are looking forward to having you again on your next visit.

Sincerely,
The Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 22 February 2014 via mobile

Crowen Regency Hotel in Makati is situated in a perfect location near to major shopping centres like greenbelt, landmark, Glorietta. The hotel is nicely furnished, clean and comfortable. The hotel also charges a reasonable price given its location and comfort.

Stayed January 2014, travelled on business
Helpful?
1 Thank Alvin_Pek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownRegencyHotels, Guest Relations Manager at Crown Regency Hotels & Resorts, responded to this review, 24 May 2014
Dear Alvin_Pek,

Thank you for taking the time to write such a kind review about our hotel. We are very pleased to hear that you enjoyed the convenience of the location of our hotel. We aim to strike a balance between affordability, convenience and excellent service. We hope that you will stay with us once again on your next visit.

Sincerely,
The Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cebu Island, Philippines
2 reviews
5 of 5 bubbles Reviewed 14 February 2014

Stayed there for 3 days for business purposes,..actually I find the place perfect, accessible to some malls and some restaurants. The lobby was small yet clean, with friendly staff. My room was very clean complete with amenities. had great time at night had a pretty good sleep. For sure I'll be back there soon.

Room Tip: Rooms on the corner end are quieter.
See more room tips
  • Stayed January 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kursten S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownRegencyHotels, Guest Relations Manager at Crown Regency Hotels & Resorts, responded to this review, 24 May 2014
Dear Kursten S,

Thank you for taking the time off to write this review about our hotel. We are very pleased to learn that your visit to our hotel was enjoyable and perfect, all the more valuable to our team here at Crown Regency in maintaining the standard and exceeding the expectations of our guests. We hope that you will stay with us once again on your next visit.

Sincerely,
The Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Quezon City
Level Contributor
229 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
3 of 5 bubbles Reviewed 21 January 2014

Room - got a room that has no view. Just saw a wall from the window. Has safety deposit box, Skyworth LCD with cable programs, split type air conditioner, ref with complimentary water, electric kettle, and WiFi internet. The room is old, needs renovation.

Washroom - Shower with bathtub and dirty looking rubber mat. Strong water, small washroom. No shaving kit

Service - cold reception from people in the lobby

Lobby - small and dark lobby

Parking - limited parking space. Can park for a fee at Park Square, which is just opposite the hotel.

Location - excellent location. Just a walk away from SM Makati, Glorietta Mall, Greenbelt 5, EDSA, MRT Station, Dusit Thani Manila, and many Japanese restaurants nearby.

Value for money - you get what you pay for. inexpensive but would rather add a little more for a better experience

  • Stayed December 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank bunko007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownRegencyHotels, Guest Relations Manager at Crown Regency Hotels & Resorts, responded to this review, 24 May 2014
Dear bunko007,

First of all, we would like to thank you for taking the time to write this comprehensive review regarding our hotel. Admittedly, it saddens us to learn about the inconvenience we may have caused our guests during their stay with us. Nevertheless we appreciate and encourage fair and honest feedback as these may help us in improving our services for our future guests.

On behalf of Crown Regency Hotel Makati, we would like to apologize for the issues you have stated above. It is unacceptable that you would have to experience such inconvenience during your stay with us. Rest assured we have notified the departments concerned and will be doubling our efforts to improve our customer service.

We hope that at a balance, you still enjoyed your stay with us.

Sincerely,
The Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crown Regency Hotels & Resorts

Property: Crown Regency Hotels & Resorts
Address: 1026 Arnaiz Ave, Makati, Luzon 1223, Philippines
Region: Philippines > Luzon > Metro Manila > Makati
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#17 Luxury Hotel in Makati
Price Range (Based on Average Rates): £
Hotel Class:4 star — Crown Regency Hotels & Resorts 4*
Number of rooms: 61
Official Description (provided by the hotel):
If success hasn't spoiled you, we will. Expect nothing less from a 3-star Crown Regency hotel and enjoy a good night’s rest with our posture-pedic beds or have a hearty business lunch at our signature Lobby Lounge. We understand that travelling for business can be stressful and each of our elegantly furnished 61 rooms fits the bill just right when it comes to pampering business executives who are weary and in need of a comfortable and relaxing atmosphere. Quiet and unassuming yet classy and sophisticated, Crown Regency Hotel Makati is ideally located in the busiest commercial and financial district in the country; just a minute’s walk away from major shopping centers like SM Makati, Glorietta, and Greenbelt malls and a 30-minute drive to Ninoy Aquino International Airport. ... more   less 
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Also Known As:
Regency Hotel Makati
Regency Hotel Crown
Crown Regency Hotels & Resorts Makati, Metro Manila, Philippines

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