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Edsa Shangri-La
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Reviews (1,963)
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1,081
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1,154 - 1,159 of 1,963 reviews
Reviewed 9 July 2014

I had a very wonderful time staying at this hotel. Everybody is so nice and friendly. I would definitely coming back to this hotel. I upgraded my to premier suite and i dont have any regrets of doing that because its way better as it has a separated living room for your visitors. Nice jacuzzi, king size bed over looking the pool.. We are all satisfied!

  • Stayed: July 2014, travelled with family
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Review collected in partnership with shangri-la.com
1  Thank Bella G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patrick S, General Manager at Edsa Shangri-La, responded to this reviewResponded 20 July 2014

Dear Bella G,

Thank you for sharing your experiences on your most recent stay with us at Edsa Shangri-La, Manila. On your next visit, may we invite you to spend your afternoon at our newly refurbished Lobby Lounge or enjoy a refreshing dip at our swimming pool. We look forward until then!

Sincerely,

Patrick Schaub
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2014

It was a perfect family leisure experience. My son enjoyed his birthday weekend.
And we see ourselves returning to the property ; being clean and in a quality, friendly service environment.
Restaurants also served very good food; Summer palace and Heat

  • Stayed: July 2014, travelled with family
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Review collected in partnership with shangri-la.com
1  Thank Monica D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patrick S, General Manager at Edsa Shangri-La, responded to this reviewResponded 8 July 2014

Dear Monica D,

Thank you for spending your son's birthday with us at Edsa Shangri-La, Manila. We hope that your family was able to enjoy our newly-refurbished facilities specially the free form swimming pool, kiddie pool and aqua play. We look forward on your next visit!

Sincerely,

Patrick Schaub
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 July 2014

The Edsa Shangr-La is gorgeous! The service is impeccable! The staff is terrific. The interior and exterior of the hotel is beautiful! The room was very elegant. The hostesses in the lounge are beautiful!

  • Stayed: May 2014, travelled on business
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2  Thank KeithMcCawley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patrick S, General Manager at Edsa Shangri-La, responded to this reviewResponded 8 July 2014

Dear KeithMcCawley,

We are delighted to hear of your feedback on your most recent stay with us at Edsa Shangri-La, Manila. We invite you to experience our other dining outlets on your next visit to Manila and look forward until then.

Sincerely,

Patrick Schaub
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 July 2014

One of the advantages of staying in this hotel is its location. It's very near shopping malls, restaurants, the MRT, and everything else, so you wouldn't need to travel far to find whatever you need during your stay.

Service was also superior in this property, as expected from a Shangri-La hotel. Check-in was fast and easy during our stay, and the hotel personnel were very attentive and responsive to our needs. We specified our requests for our room, and all of these were complied with by the reception.

Of note, our stay in one of their newly-renovated tower wing rooms was very relaxing. The room assigned to us was really posh and modern, complete with a very comfortable bed, down pillows, and modern fixtures. It's also well-lit with plenty of natural light coming from the windows and warm accent lights in the room. Apart from this, we had a pretty nice view of the garden from outside our window, which was a huge plus.

I was also delighted with the toilet and bathroom as the water closet inside was equipped with a bidet, which its sister,Makati Shangri-La Hotel, did not have. Water supply was also not a problem during our stay, and the water heating system was fairly efficient.

There was, however, some noise during the afternoon because the renovation of other areas of the wing is still ongoing, but this was nothing the TV could not cancel out. At night, it was quiet and peaceful.

The property also has a couple of really good restaurants, Summer Palace being our favorite, and many facilities that the guests can use during their stay. Without much to complain about, I would highly recommend this hotel to any type of traveler if budget is not an issue.

Room Tip: Tower Wing Rooms are all non-smoking
  • Stayed: May 2014, travelled with friends
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1  Thank xero9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patrick S, General Manager at Edsa Shangri-La, responded to this reviewResponded 8 July 2014

Dear xero9,

Thank you for sharing your experiences on your recent stay with us at Edsa Shangri-La, Manila. Please note that we are very appreciative of your feedback and have shared this with our team. Regarding the noise that you heard, kindly feel free to reach me through (63 2) 633 8888 or email patrick.schaub@shangri-la.com should you wish to discuss the matter in detail so we may also investigate. We hope that this challenge didn't affect your perception of our hotel and we look forward in welcoming you in Manila again.

Sincerely,

Patrick Schaub
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 July 2014

Heart warming welcome by extremely friendly and attentive staff. Excellent service. Strategic location and plenty of restaurants and shops at Shangri-La Plaza which located next to the hotel. Nice ambiance and very clean hotel.

Room Tip: Clean and very comfortable.
  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with shangri-la.com
Thank Hk T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patrick S, General Manager at Edsa Shangri-La, responded to this reviewResponded 8 July 2014

Dear Hk T,

Thank you for sharing about your stay with us here at Edsa Shangri-La, Manila. Our team is more than happy to welcome you back on your next visit.

Sincerely,

Patrick Schaub
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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