We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Always worth the stay...”
4 of 5 bubbles Review of Edsa Shangri-La

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Edsa Shangri-La
Ranked #1 of 7 Hotels in Mandaluyong
Certificate of Excellence
2 reviews
“Always worth the stay...”
Reviewed 25 August 2014 via mobile

It's home away from home where we celebrate special occasions and even just an ordinary day. Though there are a few glitches on our checkin. Everything went well. I also appreciate the surveys they sent after each stay. Just keep it up and Please don't repeat the checkin boo boos on our New Year's Eve stay.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mei Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patrick S, General Manager at Edsa Shangri-La, responded to this review, 3 September 2014
Dear Mei Y,

Thank you for making Edsa Shangri-La, Manila your home away from home and for spending your special occasions with us. We look forward on your next visit and hope that you spend time to experience our newly renovated guest rooms and facilities.

Sincerely,

Patrick Schaub
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,681 reviews from our community

Traveller rating
    934
    481
    147
    76
    43
See reviews for
476
206
74
762
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (334)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
London, United Kingdom
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 22 August 2014

The hotel may not be as grand as other Shangri-las but the people running it certainly made a huge impact on how a guest's experience can be memorable.

The receptionists were a bit generic and almost robotic but the guest relations/reservations team certainly did their best to come out and welcome us. If you're trapped in Metro Manila for a day and you need a little oasis with competent and friendly staff - this is your place.

  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank ohwellokay1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 20 August 2014

This hotel could use some updating, but a great stay due to a hard working staff, good location, and good promo pricing.

Positives: Great hotel for families with children. Good pool with a splash zone. Food was decent. Breakfast buffet was great. Location was good for malls and shopping.

Negatives: Room showing wear and tear. As usual, room service in the Philippines just isn't very good. Pricing on food is high for very mediocre.

  • Stayed March 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank JamieChu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Metro Manila, Philippines
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 August 2014

The rooms are renovated in the past 12 months to satisfy the needs of privacy and comfort. The quality of food (particularly the breakfast is excellent). The service is encouraging for people who traveled or worked hardly, entering the lobby, you will feel a sense of home.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
1 Thank Ruoyu H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denmark
Level Contributor
244 reviews
113 hotel reviews
common_n_hotel_reviews_1bd8 154 helpful votes
Reviewed 16 August 2014

The hotel is essentially everything you can expect from a 5-star hotel in the center of an Asian large city. Great service overall, directly connected to a mall and with great dinning options.

A few mentions:
a) The fitness center: during my stay the fitness center was under renovation - so the hotel informed me that they had created a temporary facility in the SPA. Well I have to say that the facilities in the Spa was fine - and larger than most normal hotel gyms (4-6 cardio, 4-6 weight stations and free weights). Yes it was a bit crammed - but still considering that this was temporary I was impressed with the options.
b) The breakfast: Fantastic: The range and quality of breakfast options was among the very best I ever have seen - noodle station, egg station, western option, indian, chinese, pancake station, 4 juices + 3 types of fresh smoothies, sushi station, cakes - you get the picture. Overall: allocate at least 30 minutes for breakfast to have time to just enjoy this partially.

So overall: classic Asian 5-star experience - and yes I would love to return.

  • Stayed August 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank THN_DK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patrick S, General Manager at Edsa Shangri-La, responded to this review, 18 August 2014
Dear THN_DK,

Thank you for sharing your experiences on your most recent visit here at Edsa Shangri-La, Manila. We look forward on welcoming you back to the hotel, when we are able to complete and relaunch our Health Club which will feature state-of-the-art design and equipment.

Best,

Patrick Schaub
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manila
Level Contributor
51 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 14 August 2014

Great choice for a short weekend rest from work when in Manila. Pool area nicely renovated and surrounded by a lush garden which makes you forget you're in the middle of a city.

Great location for shopping (beside the newly renovated and expanded Edsa Shang Mall).

Great place to dine in any of their 4 restaurants when you're too lazy to go out. My favorite is the buffet at the Heat.

Any of their rooms are great. Clean, modern and spacious. Comfortable beds and linens. Strong water pressure and quick water heating. Good internet connection.

You can't go wrong with this hotel. It's simply great!

  • Stayed August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PickyTraveller555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patrick S, General Manager at Edsa Shangri-La, responded to this review, 18 August 2014
Dear PickyTraveller555,

We are delighted to have read your feedback. Please be assured that we have shared your comments with our team and look forward on your next visit.

Best,

Patrick Schaub
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paris, France
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 13 August 2014

Few months ago, we had an incident so we weren't happy about that, finally we came back 2 times since and we have changed our opinion according the provided services.
Now we believe it is a best place to stay at manila, in particular with kids according the nice swimming pool.
All staffs are very friendly and professional, and there were very nice with our kid. Breakfast and food provided to the executive lounge are very good with a lot of choice.
Thanks to all the staff for our experience !
Just one expectation during our last stay, sauna and steam room were under renovation.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
1 Thank RemyFR75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patrick S, General Manager at Edsa Shangri-La, responded to this review, 18 August 2014
Dear RemyFR75,

We are delighted and grateful that you chose to stay with us again on your most recent visit to Manila. Please be assured that we will continue in providing the brand of Shangri-La hospitality that you have come to expect, and look forward on your next stay.

Best,

Patrick Schaub
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Mandaluyong
0.6 mi away
Marco Polo Ortigas Manila
2.9 mi away
Makati Shangri-La Manila
5.5 mi away
Sofitel Philippine Plaza Manila
Show Prices
Show Prices
Show Prices
2.8 mi away
The Peninsula Manila
The Peninsula Manila
#4 of 82 in Makati
2,009 reviews
3.1 mi away
New World Makati Hotel
0.5 mi away
Oakwood Premier Joy - Nostalg Center Manila
Show Prices
Show Prices
Show Prices

Been to Edsa Shangri-La? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Edsa Shangri-La

Property: Edsa Shangri-La
Address: 1 Garden Way | Ortigas Center, Mandaluyong City, Metro Manila, Mandaluyong, Luzon 1650, Philippines
Region: Philippines > Luzon > Metro Manila > Mandaluyong
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Mandaluyong
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Edsa Shangri-La 5*
Number of rooms: 631
Official Description (provided by the hotel):
The Philippines' foremost deluxe city-resort convention hotel. It offers 631 well-appointed guest rooms and suites, dining choices, and CHI, The Spa. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Shangri-La Hotels and Resorts, Hotels.com, Expedia, Booking.com, Agoda, Odigeo, Ebookers, Traveltool, S.L.U., TripOnline SA, Evoline ltd, Travel Book Philippines, Inc. and HotelQuickly so you can book your Edsa Shangri-La reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Edsa Shangri-La Hotel Mandaluyong
Edsa Shangri-La Mandaluyong, Metro Manila, Philippines

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing