I planned ahead using Travel-O-City and made 2 separate one-day reservations, 1 for arrival date and 1 for day before departure. I screwed up and had the departure date wrong and could not get any help from TOC, who wanted me to lose the whole pre-paid departure date reservation money. However, the staff at the hotel made the change on-site without any problems or attitude, UNLIKE TOC!
Arrived late for the first reservation, about 2345, but was greeted with smiling faces of the door man and 2 pretty receptionists. Checked in quickly and made the change to the 2nd reservation for a week later and headed to my room.
Entering the room I found amenities to be dated, like 1970's America, but typical of the hotels I have stayed in for UK, Ireland and Europe, so I was not shocked as some folks may be. Compared to the provincial amenities where I was headed, this was a castle.
The beds were small, but I am 6'2" and 230lbs (for metric folks - 1.9m and 109kilos) so the size is probably just right for everyone else in the world. They beds were comfortable and I rested well enough to be up early the next morning, even though the never ending Manila traffic was not so far away.
The shower was raised off of the floor about 4"-6" and really needed a stool to be safe for anyone entering or exiting as it was a noticeable height difference. Due to the raised height, the ceiling in the shower was lower than normal and with my height, was noticeable, but typical of most non-USA hotels that are not specifically tailored to US customers. Not complaining, just highlighting the difference.
I was up at 0530 the next morning and headed down to the restaurant adjacent to the hotel lobby and ate a wonderful breakfast of one of my favorite Filipino foods, 'longaniza'! There was other food as well, and I sampled most dishes, but nothing was better than that sausage! It was SPOT ON! Staff in the restaurant were attentive and nothing better could have been offered by their service or food.
The morning hotel staff was a different crew and was helpful as much as the previous night staff.
I requested TAXI service to the Domestic Airport and was shocked at the P800 charged when meter time I KNEW should have only be P120- P150 tops. I made sure to mention to the hotel on my return trip that I felt unappreciated and robbed by the high taxi price. Remember the rule, START THE METER when you get in ANY taxi, ANYWHERE!
Upon my return about a week later for my return trip to the USA, I arrived with an entourage and we were all greeted kindly as before, but by a different staffing team. This time we had 2 rooms and even though we asked for joining type rooms, we were 3 rooms away and that was fine, I was not there with my wife and kids or it would have been an issue.
We obtained a METERED taxi this time and went to Shakey's Pizza down by the city circle center and ate a great meal (love their pizza and always go there when in Manila/Makati).
We arrived back in the hotel and rested until dinner in the excellently air conditioned room!
Checked out 0500 the next morning so I could get to the airport ahead of schedule and arranged to allow my entourage to remain until their bus trip back to the province at 1700, and was met with cheerful accommodations at no extra charge!
My interactions were courteous and professional from all hotel and restaurant staff. I would have liked bigger rooms with a more modern feel like the Manila Marriott has, but the price was not $200USD a night either, like the Marriott is!
I paid $75USD for the first night and accommodated 3 people, buffet breakfast included, in a single room and the second night was $200USD for 2 rooms and 6 people, buffet breakfast included.
If there is a better hotel, with better accommodations, for a better price in the airport area, I want to know about it, becuase this one stands out as a great place to bring my family when we return in the future.
Thank you to the Staff of the New Horizon Hotel for an enjoyable stay, X2, this past April 2014.
- Official Description (provided by the hotel):
- Welcome to NEW HORIZON HOTEL where European standards are affordable. Ideally located in the heart of Metro Manila, New Horizon Hotel is a dynamic European hotel offering 70 spacious accommodations, Asian and European cuisine and first-class personalized service. All this, combined with an unrivaled value for money. So, whether for business or leisure New Horizon Hotel guarantees a warm, welcoming and memorable stay with the utmost in convenience, comfort and affordability. ... more less
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- Also Known As:
- Hotel New Horizon
- New Horizon Hotel Mandaluyong, Metro Manila, Philippines