Lovely hotel, right up to the point they CON you out of $2000 peso cash deposit apparently refundable on checkout.
SCAM by staff/management so beware - ask for receipt on any cash paid !!!!
Very sad such a lovely, reputable looking hotel had this issue. Guess they think us foreigners are suckers sadly
Dear SteveSimks,
Greetings from Holiday Inn Express Manila!
Thank you for your feedback. Please be informed that we made an investigation together with the hotel CCTV operator and Security, you were informed by our Duty Manager and Security about the result when you were still at the Reception counter.
There's no cash involved, you handover your credit card to our Front Office Associate.
Thank you and Regards,
Laurice Asuncion
Front Office Manager
I travelled with a group of students who were participating at a competition in the nearby convention centre. The hotel is close to the airport, Marriot and other hotels, malls and Newport theatre. The rooms are on the smaller side although the breakfast in the morning is quite commendable.
Warmest Greetings!
Thank you for sharing your candid feedback .We are delighted that you liked our buffet breakfast. We regret that you find our rooms small on its size. As a newest member of IHG hotels, our room designs and refurbishments, amenities and facilities were all align with the IHG brand standards. We hope that you will give us the opportunity to serve you again in the future.
Stayed for 4 nights in Manila after traveling from the US. Typically have good experiences with holiday inn hotels, as they normally have friendly and professional staff and this hotel was no exception, they were courteous and polite. However 2 fairly MAJOR issues stood out with this visit.
1- The internet had the worst quality & reliability I've ever experienced in Manila. As someone who works remotely it made it impossible to do so. If you plan on netflix'ing, youtube or even light browsing/emailing, you'll need to go across the street to Starbucks or the mall/casino for that luxury. Internet is basically non-existent in The building (literally have to use cell data just to write this and send/receive emails).
2- The bathroom odors 😷: For whatever reason the plumbing design in many buildings in PH have issues with evacuating sewage smells from the bathrooms after use. This hotel is no exception, if use the facilities, you'll need to air out your whole room afterwards (luckily the rooms have windows, but no fan ventilation, so the smell lingers).
Aside from those issues, The shuttle, location in proximity to the airport and other basic comforts are there, but if you require internet and can afford to stay at one of the other nearby hotels, it would be a worthwhile investment.
Warm Greetings!
I am more than pleased to learn that you liked our staffs as you find them polite, courteous, professionals and friendly. We pride ourselves in providing exceptional stays to all our guests and it is certainly rewarding when our guests appreciate our efforts. Thus, it is unfortunate that you had inconvenience with the hotel Wi-Fi connection and bathroom odor. Your valuable comments have also been addressed with our team for further improvement. We wish to thank you again for your kind support and understanding and we look forward to welcoming you back to the hotel in order that we can restore confidence in our services.
First time and enjoying our stay in Holiday Inn Express. We like how the staff is so kind and friendly. check in in the middle of the night Coming from Bahrain. But the receptionist make it sure. To assist us.Only the breakfast buffet is not that much good as there a little selection of food. But over all stay is excellent and the room is clean. Very near to Airport. That you will not be worry for a traffic!!!
Dear Lizzzzy0918,
Thank you for your valuable support and taking time to share your experience with us. The pleasure is ours to have you made your stay here a comfortable and enjoyable one. Your compliments to our team members will motivate us to continue elevating our levels of service for all our guests.
As for breakfast, the Hotel is serving the Express Start buffet breakfast consisting of, among other items : 5 hot food, 4 cereals, 6 bakery items, 2 yogurt, 3 fruits, 3 types of milk, variety of tea and coffee plus 3 types of juices. We hope that our guests will find this more than adequate and have a great start without having to look for breakfast in other outlets.
We hope you will visit us again
Best Regards,
Laurice Asuncion
Front Office Manager
Very nice place. Accessible to shopping malls. Very near airport. Food great. Beautiful lobby. Excellent check in and check out. Accommodating staff. I always come back to this hotel. It is also easy to book.
Dear Rafael Cresenci... T
Thank you for your valuable support and taking time to share your pleasant experience with us. The pleasure is ours to have you made your stay here a comfortable and enjoyable one. Your compliments to our team members will motivate us to continue elevating our levels of service for all our guests. My sincere gratitude for choosing our hotel and we look forward to welcoming you back once again.
Best Regards,
Laurice Asuncion
Front Office Manager
