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“Best location, the rest is ordinary”

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Atrium Hotel Manila
Ranked #24 of 33 Hotels in Pasay
Reviewed 31 March 2014

The place is centrally located in a busy street of Taft Avenue near the Gil Puyat LRT Station. It can be easily sited from afar because it is the tallest building in the array of buildings. Entering into this hotel is through Luna Street. Hotel staff will assist guests at the entrance and will politely guide you to the elevator going to the lobby at the 15th floor.

On the accommodation: I and my colleagues were billeted in a suite at the 17th floor. The room is spacious and clean. Typical facilities of a hotel room are acceptable. Water in the bath has a good hot and cold pressure. But the water of the toilet bowl is yellowish. It looks like recycled water, I thought so.

On the food: Free buffet breakfast. They served tasty, saucy and sometimes oily dishes. Not many choices though. Worst they serve almost the same dish every meal. I do not know if the foods served during our 6D7N stay was outsourced as it posted Meyer’s as caterer

On the Personnel: Checking in took us some trouble. We were assigned to a room already occupied. It took us a while waiting before we were finally rested in our room after a long trip. But the issue is a sort of misunderstanding between the Desk Officer and the Event Coordinator of the activity we attended. All the Staff is kind, helpful and polite.

On its environment: SM Mall of Asia – the largest mall in the country, is just minutes ride. Via taxi, it would cost around Php 75 (2 US$) or lower depending on the traffic flow. Via jeepney, the cost is Php 8.00 per person per way. So if you are in a budget or just want to explore or want to do like the locals, take the jeepney. Just be sure to know the route. The Hotel itself is within the Taft Central Exchange Mall. Victory Pasay Mall is walking distance. Bus Terminals like JAM and JAC Liners plying both south and north Luzon are nearby as well as food chains. Since the location is also near the LRT and Bus Terminals, noise is not a surprise. This is what the management of the establishment failed to address – that rooms should have a sound reducer particularly at the lower level where sounds of raging train, beeping bus and jeepneys are at least minimized.

  • Stayed: March 2014, travelled on business
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1  Thank Jelotz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EUROTELCM, Manager at Atrium Hotel Manila, responded to this reviewResponded 2 April 2014

Dear Ms. Jelots,

Thank you for your kind feedback.
It has been our pleasure to welcome to ATRIUM HOTEL.
We strive to provide you a room that is clean and comfortable, with friendly attentive service at a value-conscious price.

If at any time you have a suggestion on how to improve our service, please just let us know.
We want you to enjoy every day of your every stay and we trust that you visit us again for your accommodation or conference needs in the near future.

We look forward to serving you on your next trip. Thank you once again.

Sincerely,

The Management
Eurotel Group

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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91 - 97 of 335 reviews

Reviewed 14 March 2014

Almost all Hotels were fully booked so we ended up having our meeting at Atrium Hotel. Arriving at the vicinity, jeepneys use it as terminal and no signage can be seen. Basement parking was terrible, very unsanitary and dimly lit.The restaurant service is very poor, 2 hours to prepare your order. Buffet breakfast, forget about it, where can you find a restaurant that has no stocks of eggs for your omellete as they claim there were no deliveries. Refilling of food take a long time and you need to request it for several times.

The rooms looks very old, the aircon is cool but very noisy. Showers are not functioning well.

One positive thing are the staff who were very courteous and accomodating but don't expect too much from them because of their limitations.

  • Stayed: March 2014, travelled on business
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2  Thank Romeo Joseph I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EUROTELCM, Manager at Atrium Hotel Manila, responded to this reviewResponded 31 March 2014

Dear Mr. Romeo,

Thank you for your feedback on TRIP ADVISORY.

Firstly, we would like to apologize for the inconvenienced and disappointment that you experienced recently. We assure you that your complaint and feedback will give us the opportunity to remedy any problem that may exist and help to improve our service further.

In order for us to fully address the concern, we would appreciate if you could provide us further details of your stay (state what you need-date, room number, time of check-in, name of attending staff, etc.).

We have commissioned a team to take a serious look into the facility / incident to ensure our staff, rooms and dining services will be according to standards.

Once again, please accept our sincere apologies and we look forward to serving you again.

Should you require any further assistance, you are most welcome to contact the undersigned.

The Management
Eurotel Group

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 February 2014

I have stayed at the Atrium several times if I only wanted to stay one night in Manila and then going on to Batangas. It's closeness to the JAM and Ceres terminal in Buendia always made it a desirable option and I overlooked the rather dated fixures and fittings of the hotel.
Since I last stayed there in November 2013 the place really has gone downhill, maybe in part to the new management and the new staff they have put in place.
After checking in at midnight after a long flight, I found the aircon wasn't working in my room so had a very stuffy and uncomfortable night's sleep..Not alot of sleep!!
In the bathroom the toilet roll holder was hanging off the wall, the power socket was broken and hanging of the was also. The glass table in the room had a thick layer of grime on it, suspect this was once a smoking room.
Also every light and lampshade in the room was either broken or just about to fall apart.
The worst thing was the state of the laminate flooring. I had been walking around the room and noticed my feet were black from the dirt. No idea when it was last cleaned???
Also when trying to get into my room the first night the door entry key didn't work, something which happened three times after being reset.
What really annoyed me was the reaction from the reception staff when I mentioned these problems and the time it took for anyone to come to the room to investigate.
There was no apology from them re the state of the floor and it took a couple of hours for a cleaner to arrive and likewise for someone to investigate the aircon unit.
I'm a polite guy, I don't shout, rant or 'demand' things, but an apology would have been nice. Thinking about it my money back or some goodwill gesture would have been appreciated!!
Instead nothing, just blank faces!!!
Well enough said, all I can say is unless you really are stuck and every hotel in Manila is overbooked then don't stay here.
If potential customers stay away and vote with their feet this is the only way the Management of the Atrium may do something and get their act together

  • Stayed: February 2014, travelled with family
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3  Thank AndrewKirs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EUROTELCM, Manager at Atrium Hotel Manila, responded to this reviewResponded 6 March 2014

Dear Mr. Andrew,

Thank you for your feedback on TRIP ADVISORY.

Firstly, we would like to apologize for the inconvenienced and disappointment that you experienced recently. We assure you that your complaint and feedback will give us the opportunity to remedy any problem that may exist and help to improve our service further.

In order for us to fully address the concern, we would appreciate if you could provide us further details of your stay (state what you need-date, room number, time of check-in, name of attending staff, etc.).

We have commissioned a team to take a serious look into the facility / incident to ensure our staff, rooms and dining services will be according to standards.

Once again, please accept our sincere apologies and we look forward to serving you again.

Should you require any further assistance, you are most welcome to contact the undersigned.

The Management
Eurotel Group

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 February 2014

Relatively dirty (bathroom/shower especially), noisy and inefficient aircon and quite noisy in general. Everything you should expect from a cheap priced hotel in Manila near(ish) Ninoy Aquino International. If you are just after somewhere to sleep for the night after getting off a plane and before getting the hell out of Manila for one of the other fantastic Philippines destinations then this is the place for you.

Rooms are huge - if they ever do the joint up it will be a very nice to place to stay and spend time in. For now, it does all it needs to and you can't really expect a whole lot more for the price.

Room Tip: Two rooms on 19th. Both very large (actually quite oversized) and they were fine. You could probabl...
See more room tips
  • Stayed: February 2014, travelled with friends
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2  Thank 857Monster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EUROTELCM, Owner at Atrium Hotel Manila, responded to this reviewResponded 6 March 2014

Dear Sir/Madam,

Thank you for taking the time to communicate to us why our services did not meet your expectations. We have every desire to review what happened, address your needs and provide the best solution available to resolve your issue as soon as possible.

We will be in contact with you in the coming days to make our attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future

Kindly provide us with your contact numbers and email address so we can provide you updates on the progress of the resolution.

Please accept our sincerest apology for any inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. It is our goal to retain you as satisfied customer and will hope to serve you again in the future.

Thank you.

The Management
Eurotel Group

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 January 2014

One night on the way to Cebu. The lobby and the breakfast buffet p 250 is very good. Eggs made to order. Waffles soups and rice etc. Coffee, tea. Fresh fruit. Room 1814, aged but large and clean. Beds good too. A/C works and view of the trains. Friendly helpful staff. Internet in lobby on 15th floor. Take a licensed taxi. Poor neighborhood for another 10 years.

Stayed: January 2014, travelled on business
1  Thank MeuterMedia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EUROTELCM, Manager at Atrium Hotel Manila, responded to this reviewResponded 6 March 2014

Dear Sir,

Thank you for your kind feedback.
It has been our pleasure to welcome to ATRIUM HOTEL
We strive to provide you a room that is clean and comfortable, with friendly attentive service at a value-conscious price.

If at any time you have a suggestion on how to improve our service, please just let us know. (We wouldn’t mind if you recognized any one of our star performers either!)

We want you to enjoy every day of your every stay and we trust that you visit us again for your accommodation or conference needs in the near future.

We look forward to serving you on your next trip. Thank you once again.

Sincerely,

The Management
Eurotel Group

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 January 2014

We stayed here the night before flying home. it was very convenient as we had just got off the bus from Batangas after being in puerto galera. The bus station is literally across the street - the only problem is actually crossing the street as it was very busy traffic.

The hotel is clean but very dated and the room as definitely the largest hotel room I have ever stayed in. We were very high up (21st floor I think) which is a good job because the traffic noises are very loud. The service from the staff was very good. We didn't eat in the hotel so cannot comment on the food.

We left very early in the morning for our flight and it was very easy to get a taxi from the main st. It took only 10 mins to the airport and the driver put the fare on the meter too. I think this could be a very good hotel if the rooms were updated but if you can get this hotel at a reasonable price then i would certainly recommend it.

  • Stayed: January 2014, travelled as a couple
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1  Thank LankaManc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EUROTELCM, Manager at Atrium Hotel Manila, responded to this reviewResponded 6 March 2014

Dear Sir/Madam,

Thank you for your kind feedback.
It has been our pleasure to welcome to ATRIUM HOTEL.
We strive to provide you a room that is clean and comfortable, with friendly attentive service at a value-conscious price.

If at any time you have a suggestion on how to improve our service, please just let us know.
We want you to enjoy every day of your every stay and we trust that you visit us again for your accommodation or conference needs in the near future.

We look forward to serving you on your next trip. Thank you once again.

Sincerely,

The Management
Eurotel Group

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 January 2014

The Atrium is a budget Hotel close to Manila Bay , Mall Of Asia and on the way to the Airport . I stayed at the Atrium with my girlfriend for two weeks . On arrival we decided to order 2 cappacino's from the cafe downstairs the man who made them had no idea and they came out like a hot soup I paid for them and never went back to that cafe during our trip . This was the start of a terrible stay . The photos on the internet are fake .. the room we stayed in was dirty , run down & the furniture was from the 60's . The balcony had black soot on the floor it was from the pollution from the main road . The bathroom was falling to pieces and the water was brown . Going for a shower was a race not to lose hot water as it lasted a few minutes until it went cold . DON'T waste your time complaining to staff they don't care their answer is yes Sir yes Mam BUT they do little to make your stay a nice one . This hotel needs a good clean inside and out , new furniture , paint job , maintenance and a total pest control . It is in a very busy part of Pasay so BEWARE what taxis you travel with make sure you go with a taxi that is sign written and NOT take a plain looking taxi and when going out DO NOT wear jewellery walking the streets at night it is dangerous be careful the Philippines is a poor country and people do desperate things to get money ! There is NO WAY in the world we would stay at the Atrium again there are better places !

Room Tip: find a better room at a better hotel there are 100's better than the Atrium
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  • Stayed: December 2013, travelled as a couple
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Thank George_Chauverlene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EUROTELCM, Manager at Atrium Hotel Manila, responded to this reviewResponded 6 March 2014

Dear Mr. George,

Thank you for your feedback on TRIP ADVISORY on January 8, 2014.

Firstly, we would like to apologize for the inconvenience and disappointment that you experienced recently. We assure you that your complaint and feedback will give us the opportunity to remedy any problem that may exist and help to improve our service further.

In order for us to fully address the concern, we would appreciate if you could provide us further details of your stay (state what you need-date, room number, time of check-in, what food was ordered, name of attending staff, etc.).

We have commissioned a team to take a serious look into the facility / incident to ensure our staff, rooms and dining services will be according to standards.

Once again, please accept our sincere apologies and we look forward to serving you again.

Should you require any further assistance, you are most welcome to contact the undersigned.

The Management
Eurotel Group

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Atrium Hotel Manila

Address: 15F Taft Centrale Exchange | Gil Puyat cor. Taft Avenue, Pasay, Luzon 1300, Philippines
Region: Philippines > Luzon > Metro Manila > Pasay
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Casino Hotel in Pasay
#9 Spa Hotel in Pasay
Price Range: £28 - £56 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Atrium Hotel Manila 3*
Number of rooms: 147
Reservation Options:
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Also Known As:
Manila Atrium Hotel
Atrium Hotel Manila Pasay, Metro Manila, Philippines

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