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“Excellent Experience”

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Discovery Suites Manila, Philippines
Ranked #2 of 21 Hotels in Pasig
Certificate of Excellence
Perth, Australia
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Excellent Experience”
5 of 5 bubbles Reviewed 16 August 2014

I stay at Discovery around 4 times a year and always take comfort I'll be looked after by the exceptional staff. I really feel they know who I am and look forward to my return which goes a long way to an excellent experience. The hotel is very well equipped and presented plus a great location for local business, shops and restaurants. I can't ask for anything more.

  • Stayed August 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Chris M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Discovery_Leisure_Co, General Manager at Discovery Suites Manila, Philippines, responded to this review, 20 August 2014
Dear Chris M,

Thank you for sharing your thoughts about Discovery Suites in Tripadvisor.

We are very touched with your post because you cited the staff, and their level of care and hospitality, as one of the primary reasons why you patronize us at least 4 times a year. We have always instilled in our associates the value of “service that’s all heart,” and it is very heart-warming to know that a lot of our Long-Stay guests have felt the genuineness of our people to look after their comfort and welfare. Please allow me to share this post with our staff. I am sure that it will inspire them even more at work.

Yours truly,

Leeds Trompeta
General Manager
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713 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (175)
Date | Rating
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  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
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English first
Manila
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed 15 August 2014

One of the pluses is that the location of this Hotel which is right across the Podium Mall and then with a little more walking the MegaMall. Our room was modern and relaxing to behold with the bathtub, abundant pillows and excellent interior design.

Unfortunately, unlike in other hotels, I did not feel like I was an important guest. One reason was the long wait to have breakfast since the place was very full. Which makes one wonder why? I thought it would be the food but it was simply ok and nothing fantastic.

The Reception lacked air conditioning and thus checking in and out was uncomfortable and since there was a long wait, this was almost unbearable.

Attention to details is also important wouldn’t you agree? If my room had 2 beds, shouldn't I also get 2 glasses? And there was this hook behind the bathroom door that turned out to be non-functional as it was not long enough horizontally to hang a towel let alone a hanger.

And lastly, no one helped me with my luggage as I went to the car in front when it came to the time for us to leave. We left and it felt like no one cared. Sad.

  • Stayed January 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank ManilaTravelman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Discovery_Leisure_Co, General Manager at Discovery Suites Manila, Philippines, responded to this review, 18 August 2014
Dear Manila Travelman,

Thank you for sharing your impressions of Discovery Suites in Tripadvisor. We appreciate your generous comments about our ideal location, and for citing the convenience of the hotel being just across the street from shopping establishments like The Podium and SM Mega mall. We are also glad that you find our new Serendipity suites relaxing and appreciate its’ modern interior design.

In the same vein, I also appreciate your constructive comments from your recent stay. The month of January is one of the busiest months of Discovery Suites which may have caused the delay you experienced during check-in and during breakfast service. Please know that these instances rarely happen and that we usually make it a point to bring our guests to their rooms, or to their dining tables in no time. The same is true for luggage assistance during check-in and check out. But we do apologize profusely for this. With regards to the other details such as the number of glasses and other fixtures, I will be forwarding your comments to our Housekeeping team so that they may immediately be addressed and rectified.

I hope that we will have the pleasure of your patronage once again. Do let us know if this is possibility. I am quite confident that these inconveniences will not happen again.

Yours truly,


Leeds Trompeta
General Manager
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boracay
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 12 August 2014

Simply a brilliant, extremely well run hotel. Excellent value for money.

Extremely friendly and helpful staff. Suberb food, 1st rate facilities.

I can't wait for the new sister hotel to open in September.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank islanddave41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Discovery_Leisure_Co, General Manager at Discovery Suites Manila, Philippines, responded to this review, 15 August 2014
Dear Islanddave41,

We appreciate your kind words about Discovery Suites, and for your opinion that we are “best hotel in Manila”.

Your comments about value-for-money, the quality of our food and beverage, our first- rate facilities and the level of care and attention that our associates render to our guests are shared by our loyal customers, some of whom continue to patronize us as Extended Stay Guests for many years.

We expect our sister hotel, Discovery Primea to carry on the tradition of excellent hospitality when they open in Makati City sometime this year. But until then, we hope that you will make us your home the next time you are in Manila.

Sincerely,


Leeds Trompeta
General Manager
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1 review
4 of 5 bubbles Reviewed 9 August 2014

These are the five reasons why you would want to check in to Discovery Suites:Value for money! Delicious buffet breakfast! Cozy rooms! Great service! Great location. My family would love to come back to his hotel.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aplashronaiden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Discovery_Leisure_Co, General Manager at Discovery Suites Manila, Philippines, responded to this review, 15 August 2014
Dear Aplashronaiden,

Thank you for very much for sharing your very generous review in Tripadvisor! We appreciate that you were able to summarize concisely why a lot of our guests continue to patronize Discovery Suites – value for money, the quality of our breakfast, our spacious rooms and our service. On your next visit, we hope that you will be able to stay longer because we would like for you to experience 22 Prime -our steak-specialty restaurant, visit our gym and pool and enjoy Happy Hour with a great view of the city skyline at Serendipity Lounge. These will make wonderful additions to your list of reasons to stay in our hotel.

Again, many thanks for your great view.

Sincerely,

Leeds Trompeta
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manila, Philippines
Level Contributor
154 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
3 of 5 bubbles Reviewed 7 August 2014

The hotel interior is nice, specially that the center is open givng the hotel a wide or spacious feeling. But the lighting and total ambience seem to be a bit dead. The pool is also situated kind of awkward and the view is not nice anymore.

I felt like the hotel doesn't have enough life in it. It also made me feel like its a ghost town. Maybe the staff are few and there's not much going on in the hotel.

Location wise, is perfect very near the shopping centers of Ortigas City.

Overall I think this is a good hotel, its just that there is something lacking.

  • Stayed September 2013, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank L2yap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Discovery_Leisure_Co, General Manager at Discovery Suites Manila, Philippines, responded to this review, 12 August 2014
Dear L2yap,

Thank you for your very candid observations about our property. Regarding the quiet surroundings, a lot of our guests actually prefer an environment that is guiet and conducive for restful sleep and relaxation. Should they need facilities for recreation, we have our pool and gym which are conveniently located on the same floor; a kiddie play equipped with toys and video games, and a billiards table on the 22nd floor. More options are available outside the hotel. Because of our central location in the Ortigas district, we are literally a few steps away from The Podium mall and SM Mega Mall. Not far away are the varied dining and entertainment choices in Shangri-La Mall, Robinson’s Galleria, and Greenhills / Virra Mall. There are really many things that one can do within and around Discovery Suites. Should we have the pleasure of having you as one of our guests again, simply ask one of our Guest Services Associates for suggestions on what you can do in the area.

Sincerely,

Leeds Trompeta
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Luzon, Philippines
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 5 August 2014

My partner and I decided to have a staycation for our first anniversary of our relationship last july 3rd and I never doubt that it will be fun and it exceeds our expectations.

We availed a promo for serendipity suites and as soon as we entered the hotel, we were welcomed by super accomodating, charming and kind staff. (esp. Kuya Melvin of FrontDesk). Visually, the hotel rocks and you can feel home at an instant.

Rooms are worth paying for :) Great bathroom esp bath tub, the bed, i can't explain how happy i am. The pillows are superb. and everything about the room is great.

Breakfast, since it is Filipino-American Friendship Day, the buffet are full of a diversity of cuisines. Food was great and Crew at the buffet are also generous and hospitable.

we ended our trip with all smiles and i must say, we'll come back soon :) Thanks Discovery Suites :)

  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
2 Thank PikMok M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Discovery_Leisure_Co, General Manager at Discovery Suites Manila, Philippines, responded to this review, 12 August 2014
Dear PikMok M,

Greetings from Discovery Suites.

Thank you for sharing your post about your last stay in our property.

We are glad that you chose to spend your special occasion with us and that you have availed of our promotion that offered very special rates of our newly-refurbished Serendipity suites. We are happy that you enjoyed the premium amenities such as our soft billowy beds, ultra-soft pillows and our spacious bathrooms which a lot of our repeat guests truly appreciate. The good news is that we will be extending our special rates for Serendipity suites so that you, your friends and family will have many opportunities to experience our brand of hospitality.

We look forward to welcoming you back

Yours sincerely.

Leeds Trompeta
General Manager
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Paris, France
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 4 August 2014

Great location in Ortigas area
Staff very professionnal and nice
Good amenities: room/bathroom/overall services (free wifi in rooms, dinning room, laundry, transfer to the airport, meeting rooms etc.)
Rooms clean, with space and design

Room Tip: Bright rooms, with no "vis-à-vis" with another building (and its noisy AC system)
See more room tips
  • Stayed July 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
Thank pauline e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Discovery_Leisure_Co, General Manager at Discovery Suites Manila, Philippines, responded to this review, 12 August 2014
Dear Pauline e,

Thank you for taking the time to share your impressions of Discovery Suites.

We are glad that you described your experience as “excellent” and for concisely enumerating our strengths – our location, professional staff, the size, design and the amenities available in the rooms, as well as the complimentary Wi-Fi that we offer in all our suites. It may interest you to know that a lot of our guests have commented positively on the speed of our Wi-Fi, and have remarked how it has greatly eased their internet access for business or recreational purposes.

We hope that you will keep us in mind if and when your travels find you back here in Manila. It will be a privilege to be at your service once again.

Yours sincerely,


Leeds Trompeta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Discovery Suites Manila, Philippines

Property: Discovery Suites Manila, Philippines
Address: 25 Adb Ave | Ortigas Center, Pasig, Luzon 1605, Philippines
Phone Number:
Region: Philippines > Luzon > Metro Manila > Pasig
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Luxury Hotel in Pasig
Price Range (Based on Average Rates): £
Hotel Class:4 star — Discovery Suites Manila, Philippines 4*
Number of rooms: 220
Official Description (provided by the hotel):
Only 45 minutes from the Ninoy Aquino International Airport, and 30 minutes from Makati City, Discovery Suites is centrally located in the dynamic Ortigas Business District. It is also within walking distance from the Asian Development Bank, BPO companies and upscale shopping malls. The all-suite property features spacious One, Two and Three-Bedroom accommodations, each furnished with modern hotel conveniences such as high-speed internet connection for unlimited devices, access to 3500 online publications via the PressReader application, cable TV, iPod docking stations, air-conditioning and fully-furnished kitchenettes. Other amenities include an exclusive gym, a business center, children's playroom, meeting and function rooms, 24-hour security, laundry, car rental and housekeeping services. Restaurant 5 offers food fare for casual dining, the award-winning 22Prime features U.S. Prime streaks, and the Serendipity Lounge offers cocktails and relaxing lounge entertainment with a panoramic view of the city. Room Service is also available 24 hours. Complimentary Wi-Fi access is provided in all restaurant outlets. ... more   less 
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Also Known As:
Discovery Hotel Pasig
Discovery Suites Manila, Philippines Metro Manila/Pasig

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