Let me start with what Astoria Plaza Suites is not; it is not a 5-star hotel. If you expected to lounge in a lobby bar, indulge in resort-like swimming pool, or eat in a fine dining restaurant attached to the hotel, then you will be greatly disappointed.
However, if you wanted a comfortable suite, attentive service, and free shuttle to two of Manila's largest shopping malls, then Astoria Plaza Suites is "just right"! Our family booked our one bedroom suite through RCI and thoroughly enjoyed our one week stay.
The check-in and check-out processes were efficient and smooth. Note that they will ask you to wait in the customer service lounge at check-out while they await for word from housekeeping about the condition of your room. The front desk reviewed our bill with us and explained in detail the expenses we incurred.
When we entered our suite, we were surprised and delighted by the most spacious one bedroom suite we have booked with RCI. The entire living/dining room area is huge! And the kitchen was the best equipped aside from our home timeshare. They provided us with a complimentary large jug of water for the water cooler, which was most welcome. And best of all, daily housekeeping that was efficient, unintrusive, and considerate.
Do not miss the breakfast buffet. The food spread was ample and delicious, the baked goods fresh, plus a made-to-order omelet station (our favorite). The service by the restaurant crew was alert, attentive, and gracious. With the buy one, get one free promotion for RCI guests, breakfast was an excellent deal!
If I may quibble on two issues, first, our room did not have an information binder on hotel policies, amenities, and hours of operation. When I called to ask for one, customer service informed me that they are "revising it". Secondly, communication between the customer service desk and the front desk needs to be managed better. I had to shuttle between these two desks just to get accurate information on the "activity of the day" that we were interested.
Finally, speaking of "shuttle", we visited Manila during the rainy season and if you know Manila, rain will cause traffic chaos due to street flooding. Despite this, the free shuttle service followed a disciplined drop-off/pick-up times, thanks to their drivers who are both professional and courteous.
Thus, when we returned to our suite after a day or an evening running around in Manila, our girls would exclaim, "Ahhh, nice to be home!" This is the best compliment we can give to Astoria Plaza Suites, a spacious and comfortable respite away from home.
- Official Description (provided by the hotel):
- Located in the progressive business and commercial district of Ortigas Center in Pasig City, Astoria Plaza offers new standards in urban living with all the space and comfort of home combined with the modern convenience of staying in a deluxe city hotel. Astoria Plaza's spacious accommodation options give you the freedom to choose between its one and two bedroom suites that boast of German technology door lock system, audio-video entry phone, cable TV and electronic safe. With complimentary internet connection provided, conducting business in your very own suite or keeping in touch with loved ones at home is a breeze and a welcome treat for Astoria guests. It is also within walking distance to leading shopping centres, malls, hospitals, universities and the metro railway transport system. Facilities include a gym, swimming pool, Regenere Spa and Massage Center, Santi's Delicatessen, Travelnet, Genesis Valet Shop and Laundry Services. Complimentary roundtrip shuttle service to and from Ortigas Business District is available with prior reservations. ... more less
- Reservation Options:
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- Also Known As:
- Astoria Plaza Pasig
- Astoria Plaza Hotel Pasig
- Astoria Plaza Metro Manila/Pasig, Philippines