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“false representation”

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Richmonde Hotel Ortigas
Ranked #11 of 21 Hotels in Pasig
Brisbane, Australia
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
“false representation”
1 of 5 bubbles Reviewed 9 October 2013

We booked thru expedia for 2 adults and 2 children age 7 and 11 for 5 nights, special advance purchase, non refundable. The booking confirmation showed 2 adults, 2 children, breakfast buffet and two twin beds. we picked this hotel based on trip advisor reviews, for its breakfast buffet, location and a pool for the kids. upon check in we were told that the breakfast buffet was not included in the price for the children and that the 1/2 price for kids is 315php each. We argued to no avail that it did it not say that on expedia. Their pool is also closed which was also not mentioned on their website. When we entered our room it had 2 single beds. So we went back down stairs and were told that they don't have rooms with two twin beds. We showed them our reservation confirmation again to no avail. They then supposedly upgraded us to a deluxe room (our previous room was a superior) but we could not see a a difference. It still had two single beds and they set up an extra rollaway bed. The room had two bath towels, we phoned for 2 more. But we're brought only 1 more (?). So in short they expected 4 people to sleep on two single beds and share 2 towels! We have been in the Philippines 3 weeks. This is the 4th hotel we have checked into and never once have we had these many problems. We have traveled to many countries and have used Expedia many times in the past. We are not first time travelers and read the terms and conditions very carefully when choosing and booking a hotel. Some booking websites like asiatravel will tell you that kids of certain ages can stay for free but no extra bedding or breakfast will be provided. This hotel did not say any of those things on expedia. Not at all recommended.

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  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank Scar3crow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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349 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (61)
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English first
Singapore
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 5 October 2013

Conveniently located, very near SM Megamall. Staff are very good. Rooms are a bit dated but otherwise OK. The breakfast buffet could use some improvement though.
I think their nice looking pool is perpetually closed. There was a sign which says it would reopen a long time ago.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RockieXun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Juan
Level Contributor
22 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 22 September 2013

My mom and I stayed here for a night perhaps last year or two years ago, I can't just remember. People are friendly. The hotel facilties are indeed nice and worth the money, not to mention that its location is highly convenient. It's easy to get a cab and it's a 10-minute walk from SM MegaMall and Shangri-la Mall (two of the biggest, most complete, and famous malls in the country).. You can take a walk and you`ll easily find a few coffee shops, salon, and fastfood resto. Food may not be that delicious, though and room service isn't very quick. If you're requesting for a hot beverage, give them at least 30 minutes. Pool is okay, fitness facilty's averagely nice. The surrounding has this business-like ambiance.

  • Stayed November 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Erika_Tady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reading
Level Contributor
26 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed 13 September 2013

I stayed here with colleagues on business for a week in September.

Good prearranged hotel car service from the airport and on a Sunday it only took 30 mins. Normally it's an hour. On arrival the staff are friendly and the check in very efficient.

The room on the 20th floor was dated, but clean and comfortable. Wifi connection is reliable, but a little slow and is single device only.

Plenty of choice at breakfast, although many of the "hot buffet" items were, in reality, stone cold. The egg station makes good omelettes though, and then brings them to you at your table so you don't have to stand around waiting.. Good freshly brewed coffee too.

Breakfast staff were friendly and, by the end of the week, one lady had taken the trouble to remember our names which was nice.

Room service was good, and the food served to the room seemed to arrive hotter than the food served to our table in the restaurant in the evenings. Strange!

In the evenings the restaurant was very quiet and lacked any atmosphere. Food was okay, but nothing special. There are plenty of good alternative restaurants in the area, many of them in the various shopping malls within a few minutes walk of the hotel.

The hotel bar offers a happy hour from 6 until 9. For a fixed price per person you get beer and snacks, but make sure you get the staff to explain how it works with the drinks, it's not as straightforward as you'd expect.

The swimming pool was closed for refurbishment when we stayed.

The hotel seems good value for money, it's not the cheapest but offers about the right balance of cost versus quality and service. I'd stay here again for business.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TandSReading
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Makati, Philippines
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 13 September 2013

I had a scheduled company conference at this hotel, and I called in a day before to ask for a space to pump milk for just 15-20 mins 2-3x for the duration of the whole day conference. The staff promptly told me I can pump in the washroom! how embarrassing! I know the Philippines has a long way to go in support of breastfeeding mommies, but I expected better from a well-rated hotel in Ortigas!

  • Stayed September 2013, travelled on business
    • Service
Helpful?
2 Thank ruby m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Pasig hotels

Quezon City, Quezon City, Philippines
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 3 September 2013

My husband and I stayed in this hotel for 2 nights and I just totally love it!
Their service is awesome! Requests were highly accommodated including my bouquet of rose!
I also love their Breakfast Buffet.
But the thing I love most is their super comfy Bed! It just makes me feel sleepy all day... =D

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pkaren2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phoenix, Arizona
Level Contributor
116 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
4 of 5 bubbles Reviewed 21 August 2013

great location, walking distance to malls and easy access to major roads in the area. all staff we encountered were very friendly. hotel offered a nice breakfast buffet with adequate selection. suggest to get a room on high floors to get a nice vantage point of ortigas center.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rapus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Richmonde Hotel Ortigas

Property: Richmonde Hotel Ortigas
Address: 21 San Miguel Avenue | Ortigas Center, Pasig, Luzon 1600, Philippines
Phone Number:
Region: Philippines > Luzon > Metro Manila > Pasig
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Luxury Hotel in Pasig
Price Range (Based on Average Rates): £
Hotel Class:4 star — Richmonde Hotel Ortigas 4*
Number of rooms: 210
Official Description (provided by the hotel):
At the heart of Pasig City’s Ortigas Center stands Richmonde Hotel Ortigas. Its proximity to corporate destinations, shopping & entertainment centers, and the major thoroughfares, gives the hotel an edge in location. Its interiors bring the classic comforts of home amidst five-star luxuries & modern conveniences. And with the staff’s ever gracious service, The Richmonde is THE place to come home to. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travel Republic (UK), Asiatravel.com Holdings, Hotels.com, Expedia, TripOnline SA, Traveltool, S.L.U., Evoline ltd, Travel Book Philippines, Inc. and HotelQuickly so you can book your Richmonde Hotel Ortigas reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Richmonde Hotel Pasig
Richmonde Hotel Ortigas Metro Manila/Pasig, Philippines

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