We booked thru expedia for 2 adults and 2 children age 7 and 11 for 5 nights, special advance purchase, non refundable. The booking confirmation showed 2 adults, 2 children, breakfast buffet and two twin beds. we picked this hotel based on trip advisor reviews, for its breakfast buffet, location and a pool for the kids. upon check in we were told that the breakfast buffet was not included in the price for the children and that the 1/2 price for kids is 315php each. We argued to no avail that it did it not say that on expedia. Their pool is also closed which was also not mentioned on their website. When we entered our room it had 2 single beds. So we went back down stairs and were told that they don't have rooms with two twin beds. We showed them our reservation confirmation again to no avail. They then supposedly upgraded us to a deluxe room (our previous room was a superior) but we could not see a a difference. It still had two single beds and they set up an extra rollaway bed. The room had two bath towels, we phoned for 2 more. But we're brought only 1 more (?). So in short they expected 4 people to sleep on two single beds and share 2 towels! We have been in the Philippines 3 weeks. This is the 4th hotel we have checked into and never once have we had these many problems. We have traveled to many countries and have used Expedia many times in the past. We are not first time travelers and read the terms and conditions very carefully when choosing and booking a hotel. Some booking websites like asiatravel will tell you that kids of certain ages can stay for free but no extra bedding or breakfast will be provided. This hotel did not say any of those things on expedia. Not at all recommended.
- Official Description (provided by the hotel):
- At the heart of Pasig City’s Ortigas Center stands Richmonde Hotel Ortigas. Its proximity to corporate destinations, shopping & entertainment centers, and the major thoroughfares, gives the hotel an edge in location. Its interiors bring the classic comforts of home amidst five-star luxuries & modern conveniences. And with the staff’s ever gracious service, The Richmonde is THE place to come home to. ... more less
- Reservation Options:
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- Also Known As:
- Richmonde Hotel Pasig
- Richmonde Hotel Ortigas Metro Manila/Pasig, Philippines