I stayed here on the advice of a customer since other hotels in the immediate vicinity were fully booked. Not having been to Manila before and having no comparative frame of reference for other hotels there, my impression is that the Richmonde used to be a very nice hotel but it has clearly slid downwards - while service is pleasant, public areas are OK, and everything is serviceable, the rooms seem run down, spotty and shabby in places. The first room I was assigned had cockroaches - I squished about 10 of varying sizes in the span of a half hour. After requesting a room change around 11pm, I was told by the front desk the hotel was completely full, but housekeeping would come up and take care of it. Shortly afterwards, housekeeping showed up with a can of Lysol and proceeded to spray it around the baseboards and room corners. I hung around just long enough for the cockroaches to reemerge and then packed my bags to go find another hotel. At that point, the front desk miraculously found a vacant room and put me there - and there was no further sign of bugs for the duration of my 3-day stay.
As other reviewers have said, the location near the Shangri-La and the Megamall is a big plus. Staff are very pleasant and well-meaning. The bed was clean and comfortable. Water pressure was good. Breakfast was adequate, but not on par with other hotel buffets I've had. It just did not feel properly kept up, and I wonder if the owners will put money back into it to bring it up to where it probably once was, or will be content to let it continue to slide downhill. That would be a shame, because it has good bones.
- Official Description (provided by the hotel):
- At the heart of Pasig City’s Ortigas Center stands Richmonde Hotel Ortigas. Its proximity to corporate destinations, shopping & entertainment centers, and the major thoroughfares, gives the hotel an edge in location. Its interiors bring the classic comforts of home amidst five-star luxuries & modern conveniences. And with the staff’s ever gracious service, The Richmonde is THE place to come home to. ... more less
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- Also Known As:
- Richmonde Hotel Pasig
- Richmonde Hotel Ortigas Metro Manila/Pasig, Philippines