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“Amazing Ace”
Review of Ace Hotel & Suites

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Ace Hotel & Suites
Ranked #5 of 22 Hotels in Pasig
Reviewed 9 May 2013

My kids and I stayed at Ace Hotel in Manila last December. We originally booked for a day but ended up extending for another 2 days. It's a newly built hotel just a few minutes away from Megamall, Crossings, ShangriLa and other establishments. The hotel has courteous staff, always willing to help. They ensure that their customers get the best of care that they can provide. Customers get their money's worth. We would love to go back and enjoy the spa.

  • Stayed: December 2012, travelled with family
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4  Thank tidot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ACEWATERSPA, Manager at Ace Hotel & Suites, responded to this reviewResponded 15 May 2017

Dear Tidot,

Thank you so much for the appreciation. It is our pleasure to be of great service to you. We look forward in having you again soon.

Thank you and have a pleasant day ahead.


Best Regards,

The Management

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357 - 363 of 364 reviews

Reviewed 9 May 2013

the place is very much accessible to my place. hotel room was nice and clean. and has numerous electrical sockets which is very useful to me for my gadgets. wi-Fi connection was great, excellent customer service. i really enjoyed the water spa and of course the breakfast buffet, :) for sure ill come here. i still have 4 more tickets.

  • Stayed: April 2013, travelled as a couple
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2  Thank Gail D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ACEWATERSPA, Manager at Ace Hotel & Suites, responded to this reviewResponded 15 May 2017

Dear Gail D,

We highly appreciate your comments and sharing your experience here at Ace Hotel & Suites. On our end we are very grateful to hear these positive feedback and we will share it to all of our team members. Looking forward in having you again soon.

Best regards,

The Management

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Reviewed 24 April 2013

Stayed here for an overnight weekend. Got a deluxe room which is big enough for the 5 of us (2 adults and 3 kids). Breakfast buffet was great! Lots of choices! The 2 kids were just charged 199 each. Of course, free for the li'l one. The kids kept coming back for the unlimited yakult and choco drinks :) we also tried their other dining areas in the hotel and their food is delish!
What's best about this place is the water spa facility. You not only enjoy swimming but you get to relax with their hydro-massage and hot baths as well :) it's really a great concept! The kids loved it here! And we'll definitely come back again and again! :)

  • Stayed: April 2013, travelled with family
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3  Thank pass_d_duchy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ACEWATERSPA, Manager at Ace Hotel & Suites, responded to this reviewResponded 15 May 2017

Dear pass_d_duchy,

Thank you so much for the appreciation and feedback. It is our pleasure to be of great service to you. We look forward in having you again soon.

Thank you and have a pleasant day ahead.

Best regards,

The Management

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Reviewed 24 March 2013

- best time would be morning when the crowd has not come in yet
It was our first time to stay in the hotel but already the third time to use the spa. Needless to say, we love the spa so we always come back.

The hotel room was nice. I particularly love the pillows because I was so soft and cuddly. I love the fact that they have several electrical sockets. In a time when people carry so many electrical gadgets that they consider essential in their daily lives (mobile phones, iPads/ tablets, laptops, etc), hotels with numerous electrical sockets is a welcome treat so you can recharge your batteries.

The Internet connection was good. So anyone who loves to post their whereabouts in social media can do so without a hitch.

The staff we came across were friendly - from the receptionist to the people at the restaurant.

The food a the restaurant was great. I enjoyed dinner and breakfast. However, I didn't see pandesal in the breakfast buffet. Or maybe I just missed it.

I love the complimentary wine and fruits. We have stayed in a few hotels before but it's the first time we had a bottle of wine and some fruits as complimentary items.

I am not so crazy about the clear glass shower area though. There is a main wooden door but without locking mechanism so I had to tell my husband to watch out for our son who might just come barging in while I shower.

Overall, it's a nice place to stay and would recommend it to anybody.

Room Tip: The hotel accommodation comes with 2 complimentary tickets to the spa. I suggest to use it in the ea...
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  • Stayed: March 2013, travelled with family
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3  Thank Araciel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ACEWATERSPA, Manager at Ace Hotel & Suites, responded to this reviewResponded 15 May 2017

Dear Araciel,

Thank you for your feedback during your stay here at Ace Hotel & Suites. Just to give you an update that we have already locking mechanisms on our bathroom doors as it was based from the demand as well. Including the Bidet which was an additional item we placed to improve also convenience for all our guest. We hope on your next stay with us it will be more than as expected with full satisfaction on your end. Should you have further concerns please let us know at reservations@acehotelsuites.com.

Best Regards,

The Management

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Reviewed 21 March 2013

This hotel is in a great location—really central and easily accessible from Makati, Ortigas, the Fort, and the airport, despite the heavy Manila traffic. It has modern amenties and is very clean. I really liked the breakfast buffet—good food and a great selection. Staff was very helpful and accommodating. We did not have time to use the water spa but we have been to the other location twice. Also great is that there are lots of amazing dining options on Pioneer St and vicinity. Another big plus is a supermarket across the street, and a nice bottle of red wine to welcome you to your room. Being newly built I expected all this. I plan to visit Manila again in a couple years so if they're able to maintain the quality and cleanliness, I would definitely come back to this place.

  • Stayed: March 2013, travelled with family
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2  Thank Third_World_Man
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ACEWATERSPA, Manager at Ace Hotel & Suites, responded to this reviewResponded 15 May 2017

Dear Third_World_Man,

We would like to say thank you for your comments published here at TripAdvisor. As we here at Ace manages to make sure that all the things our guest wants here will have a unique and relaxing stay. Maintaining it with training and consistent audits are the things we have established for the past years. We hope to see you again here to witness how it does not change from worst but became better of our challenges as well. Thank you so much again.

Best Regards,

The Management

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Reviewed 26 February 2013

My family stayed for an overnight and we had to get 2 rooms. I have three kids and got a room that can accomodate an extra bed. The room of the kids was facing the back of the hotel while ours was facing the street. I didnt like the noisy sounds of the tricycle in the morning. IIf you would get a room there, better request for a room facing the back. Because we stayed on "Love" month, they had free munchkins donuts and a small bottle of red wine you can eat or take home. We all enjoyed the breakfast buffet which had a lot of choices. They also gave away free use of the Water Spa! That was a treat too. Staffs was accomodating and pleasant.

Room Tip: Get the room facing the back of the hotel. Minimal tricycle sound. Their curtains is not that "...
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  • Stayed: February 2013, travelled with family
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3  Thank isaacmanila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ACEWATERSPA, Manager at Ace Hotel & Suites, responded to this reviewResponded 15 May 2017

Dear Isaacmanila,

First of all thank you for the very first review we had from you at part of our opening last 2012. Apologies for the late respond but rest assure that all concerns that was deliberated before was already taken action of. Hoping to see you again here for another memorable staycation.

Best regards,

The Management

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Reviewed 9 January 2016 via mobile
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Stayed: January 2016, travelled solo
Thank tskinkijp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ACEWATERSPA, Manager at Ace Hotel & Suites, responded to this reviewResponded 14 May 2017

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Additional Information about Ace Hotel & Suites

Address: United Street | corner Brixton Street, Pasig, Luzon 1603, Philippines
Region: Philippines > Luzon > Metro Manila > Pasig
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Pasig
Price Range: £56 - £97 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ace Hotel & Suites 3*
Number of rooms: 195
Reservation Options:
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Also Known As:
Ace Hotel & Suites Metro Manila/Pasig, Philippines

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