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“Wonderful Hotel, near Aldevinco Souvenir Shop”
Review of Marco Polo Davao

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Marco Polo Davao
Ranked #5 of 53 Hotels in Davao City
Reviewed 29 July 2014

Last July 18-20, 2014, we have stay in this hotel for our accommodation. I could say that the service and amenities was amazing. The only disappointment was our arrival in the hotel; they were not organized in a way that they didn’t prepare for us who will be coming by that time. Overall our stay was magnificent especially the buffet breakfast because they make sure that all guests are satisfied and well taken care off.

  • Stayed: July 2014, travelled with friends
    • Value
    • Rooms
    • Service
Thank Iza_Obejera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcoPoloDavao, General Manager at Marco Polo Davao, responded to this reviewResponded 10 December 2014

Dear AP G,

Greetings from Marco Polo Davao!

Thank you for taking your time to give us feedback on your stay. We have also taken action on the rubber mat stains. We look forward to welcoming you again during your next stay in Davao.


Sincerely,

Anthony Tan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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808 - 814 of 1,223 reviews

Reviewed 27 July 2014 via mobile

A top class hotel with top class service. Can definitely recommend. I have stayed here twice and been completly satisfied on both occasions.

Reception staff are particularly charming and helpful which made any interaction a good experience.

Stayed: July 2014
1  Thank ALM335
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcoPoloDavao, General Manager at Marco Polo Davao, responded to this reviewResponded 10 December 2014

Dear ALM335

Greetings from Marco Polo Davao!


Thank you for sharing your feedback on your recent stay at Marco Polo Davao. We are glad to know that you we have satisfied you on the two occasions that you stayed with us. Thank you for appreciating the reception staff. Comments like these inspire them to give their best in customer service.

We look forward to see you again in Davao city and of course in Marco Polo Davao!


Sincerely,

Anthony Tan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2014

This is used to be the venue of our tributes and meetings during my college days and I would say, it's services didn't change at all. My husband and I had stayed here thrice and definitely, always our choice when we sometimes want to pamper ourselves and just enjoy the luxury living in the city. Sevices and facilities are great with very accommodating staffs. Cozy beds, fancy furnitures and modern royal accent of room interiors.

Conveniently located in the heart of the city, Marco Polo is one of the finest hotel in town fronting ALDEVINCO, Davao's famous hub for pasalubongs, a few minutes ride to GAISANO mall, Abreeza Mall, and SM LAnang. Different restaurant and cafes are just a walking distance and just in case you get bored at night, different parks and resto bars are just a one ride away from here. Buffet at CAfe Marco is a must try.
.

  • Stayed: May 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank TangAdrao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcoPoloDavao, General Manager at Marco Polo Davao, responded to this reviewResponded 10 December 2014

Greetings from Marco Polo Davao!

Thank you for taking your time to comment on your recent stay. We are glad to know that we made your stay a remarkable one. Thank you for appreciating the superb service, cozy beds and facilities of our hotel and for pointing out the consistency of our great services.

We are also happy to read your tips about Aldevinco, different parks and the resto bars that are located near us.

We look forward to welcoming you again during your next stay in Davao.

Sincerely,

Anthony Tan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2014

Overall the hotel was fine, had it not been for one really nasty surprise: I had the instinct to lift the rubber mat in the bathtub and to my disgust I discovered accumulated molding dirt from probably a 100 previous guests.
This created a general distrust in the hygiene of the entire hotel. Not a comfortable feeling for what is supposed to be a 5 star hotel.
Everything else was fine, which is why i still gave it 3 stars, but this one thing tarnished this place for me. Won't recommend it.

Room Tip: Book high level rooms to be away from the street noise.
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  • Stayed: July 2014, travelled on business
    • Location
    • Rooms
    • Service
4  Thank AP G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcoPoloDavao, General Manager at Marco Polo Davao, responded to this reviewResponded 12 December 2014

Dear TangAdrao,

Warm Greetings from Marco Polo Davao!

We appreciate that you have taken the time to give us your feedback. Please accept our apologies if some of your experiences in our hotel did not meet your expectations.

The issues have been addressed internally and the necessary measures have been put in place to ensure that the set of standards will be adhered to without fail.

We look forward in having you again soon. Thank you and have a pleasant day ahead!

Sincerely,

Anthony Tan
General Manager

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Reviewed 28 June 2014 via mobile

My second time to visit for a business trip and I think it's fairly okay.

I don't like the smell of the hotel the moment I entered.

Though, my room is okay and smells good.

The people are very friendly and the area are close to the mall.

Stayed: June 2014, travelled on business
4  Thank ELben R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anthony88888, Manager at Marco Polo Davao, responded to this reviewResponded 8 July 2014

Dear ELben R,

Greetings from Marco Polo Davao!

Thank you for taking time to give us feedback on your recent stay with us. We are sorry if the smell didn’t please you. We will take action on this and we will include this on our points of improvement. We appreciate your praises on our staff.

We look forward to seeing you again soon!


Sincerely,

Anthony Tan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 June 2014

Front desk, Continental, Housekeeping and Cafe Marco staff were superb! Very friendly, accomodating and knows how to anticipate guest's needs. The rooms were clean and nice. The pool was a nice place to chill. The wide array of food choices at Cafe Marco was excellent, there's always something for everyone. Will come back soon!

Room Tip: Try getting a room with access at the continental lounge. Free breakfast, pastries and cocktails. Wo...
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  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank redbutterfly08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anthony88888, General Manager at Marco Polo Davao, responded to this reviewResponded 10 July 2014

Dear redbutterfly08,

Greetings from Marco Polo Davao!

Thank you for taking your time to comment on your recent stay. We are happy to know that you had a wonderful stay at our hotel. Thank you for appreciating the Front Desk, Continental, Housekeeping and Café Marco staff. Comments like these inspire them to give their best in customer service.

We are look forward to welcoming you again during your next stay in Davao.

Sincerely,

Anthony Tan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2014

Marco Polo is still one of the best hotels in Davao City despite the sprouting hotels in the downtown and north bound of the city. You expect to have a quality sleep with the elegant design of their rooms, ventilation, and how lights were installed. With its best features, local and foreign tourists continue to patronize this Asian hospitality.

  • Stayed: May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Dibyne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anthony88888, General Manager at Marco Polo Davao, responded to this reviewResponded 10 July 2014

Dear Dibyne,

Greetings from Marco Polo Davao!

Thank you for taking your time to give us feedback on your recent stay, your comments are very much valued. We are glad to know that we made your stay excellent. We take pride in the “Marco Polo Way” where we offer the best service with an Asian touch.

We look forward to seeing you again on your next trip to Davao!

Sincerely,

Anthony Tan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Marco Polo Davao

Address: CM Recto Street | P.O. Box 81540, Davao City, Mindanao 8000, Philippines
Region: Philippines > Mindanao > Davao del Sur Province > Davao City
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Davao City
#3 Romantic Hotel in Davao City
#5 Business Hotel in Davao City
Price Range: £48 - £93 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Marco Polo Davao 4*
Number of rooms: 39
Reservation Options:
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Also Known As:
Marco Polo Davao Hotel Davao
Marco Polo Hotel Davao
Marco Polo Davao Davao City

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