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“SINULOG 2013”
Review of Verbena Hotel

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Verbena Hotel
Ranked #22 of 76 Cebu City B&B and Inns
Sevilla
Level Contributor
42 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“SINULOG 2013”
Reviewed 29 January 2013

My family wanted to celebrate the Sinulog Festival, but then they have decided only a week before Sinulog, and this is the only Pension House that is vacant, as far as we know. So we reserved it, the staff was accommodating, they even bring our bags to the room, I was pretty shock that they did because most of pension houses' staff don't do that. The lobby was good, average space, clean, relaxing and accommodating. The family room is good for 4-6 persons, actually there were 5 of us who stayed in the room and it was spacious, all adults. Pretty bad that they don't have hot and cold water.. :( but for me, the comfort room/ bath room was okay, not so squeeky clean but standard clean is okay. The breakfast was very good! we didn't expect that they offer free breakfast, that was good, and we could even choose which food we wanted to eat... :) not like others that they already have set the breakfast, even if you don't like it. Anyways, that was good, the staff was accommodating even if it was busy days because the pension house was almost full. It is really good to have a cafe inside the pension house, so that whenever you wanted to eat something, it is already there, and they have a small variety of things that you could buy, like napkins and such. They offer free drinking water, hot and cold, that is a big plus... :)We super enjoyed our stay since they have a sinulog dance in the lobby and then they danced around the cafe, it was entertaining and we really could feel that it was Sinulog Festival... :) Though they have less parking, but we don't care much about parking, because when you go out from the pension house, there are taxis ready in front, very convenient, don't have to walk far to hail a taxi...over all my family was satisfied, and we have a senior citizen with us, and they have senior citizen discount too.. :) Good one!

  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bhabyadik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VerbenaPensionHouse, Director of Sales at Verbena Hotel, responded to this review, 30 October 2013
Dear Guest,

In behalf of the Verbena family, thank you for staying with us ad for your valued feedback. Please be assured that we are seriously looking into your concerns and will certainly take the appropriate actions to improve our services.

Looking forward of hosting your stay again at Verbena Pension House!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

56 reviews from our community

Traveller rating
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    15
    4
    2
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7
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • French first
  • Any
English first
Guri, Gyeonggi-do, South Korea
1 review
Reviewed 9 January 2013

where been there last year...good location..but they don't provide good service at all..just be honest ...and I don't want to offend anyone...the ladies who entertain you is not accommodating at all..maybe because I'm a girl.....hahaha...and they are not a type who give you enough room for 2 person...even if you keep on reserving for a right room...until we decided to transfer to another pension...because they give the room we reserve to a new comers..it's irritating...the room need renovation .. they should check their room and give too much attention..

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank alliyah4152
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VerbenaPensionHouse, Director of Sales at Verbena Hotel, responded to this review, 30 October 2013
Dear Guest,

In behalf of the Verbena family, thank you for staying with us ad for your valued feedback. Please be assured that we are seriously looking into your concerns and will certainly take the appropriate actions to improve our services.

Looking forward of hosting your stay again at Verbena Pension House!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Manila, Philippines
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 19 November 2012

We spent a weekend in Cebu and booked at Verbena upon the suggestion of a friend. I'm so glad I took his advice!

Verbena Pension House is a great value for the following reasons: 1) LOCATION: it's centrally located in the Fuente area, near most everywhere you would want to go (esp. popular eating places like Larsian and S.T.K.); there's also a Robinson's Cybergate nearby should you need to buy anything and it's even close to a hospital! 2) PRICE: super affordable and clean rooms with free WIFI; 3) SERVICE - staff are generally pleasant, offer to clean rooms and are able to answer most queries. 4) EXTRAS - the "perks" that I really enjoyed at Verbena that I don't usually find in other pension houses of the same price range: free breakfast (with a good variety of choices, even vegetarian options, which is very important for me), water dispenser with hot and cold water, and free WIFI available in all rooms!

The only CON I could think of is that their lobby smells like insect spray which is a shame, because their lobby is quite cozy. The bathrooms also have windows that can invite mosquitoes in to your room - would be useful to spray insecticide spray every so often. And keep the bathroom door closed.

Would definitely stay in Verbena again!

Room Tip: The breakfast area only has a handful of tables - grab breakfast early. Spray the bathroom with ins...
See more room tips
  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank funinny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VerbenaPensionHouse, Director of Sales at Verbena Hotel, responded to this review, 30 October 2013
Dear Guest,

In behalf of the Verbena family, thank you for staying with us ad for your valued feedback. Please be assured that we are seriously looking into your concerns and will certainly take the appropriate actions to improve our services.

Looking forward of hosting your stay again at Verbena Pension House!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tacloban, Philippines
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 17 November 2012

We stayed on this pension house last November 13 to 15 2012. My mother thought we could save money for the place but she was so wrong. We paid 1495 for a room that has a large bed and a single bed but the problem is for this room has no hot and cold shower. The Comfort room was always wet and watery even though were not using the CR. There was this awful smell in the room wherein my 3 year old son don't like. Though the staff was courteous and friendly.

  • Stayed November 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robert G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VerbenaPensionHouse, Director of Sales at Verbena Hotel, responded to this review, 30 October 2013
Dear Guest,

In behalf of the Verbena family, thank you for staying with us ad for your valued feedback. Please be assured that we are seriously looking into your concerns and will certainly take the appropriate actions to improve our services.

Looking forward of hosting your stay again at Verbena Pension House!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pasig, Rizal, Philippines
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 15 October 2012

We booked the accommodation around 2-3 weeks from my date of arrival to Cebu. We stayed from Sept. 28 to Oct.1, 2012. I opted to stay in a different hotel/inn so that I could contribute here at TripAdvisor. ;) The staff are polite. The hotel is clean, just one downside though - right outside our room is a stack of unused aircon units (See picture). One suggestion is that they should have another room for storage of these units or old beds, etc. Free breakfast for our days of stay.

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DJCTapalla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VerbenaPensionHouse, Director of Sales at Verbena Hotel, responded to this review, 30 October 2013
Dear Guest,

In behalf of the Verbena family, thank you for staying with us ad for your valued feedback. Please be assured that we are seriously looking into your concerns and will certainly take the appropriate actions to improve our services.

Looking forward of hosting your stay again at Verbena Pension House!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
cebu
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 19 September 2012

verbena is located among the several inns in the capitol area. the room was quite small but clean. the breakfast is usually just for one, but you can pay extra for another set which won't cost much.

The capitol area is only one jeepney ride to the IT park, although quite far. You can walk to Robinson's if you need to buy something. Good hotel for those travelling on a budget.

  • Stayed November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ivana b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VerbenaPensionHouse, Director of Sales at Verbena Hotel, responded to this review, 30 October 2013
Dear Guest,

In behalf of the Verbena family, thank you for staying with us ad for your valued feedback. Please be assured that we are seriously looking into your concerns and will certainly take the appropriate actions to improve our services.

Looking forward of hosting your stay again at Verbena Pension House!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tagbilaran City, Philippines
Level Contributor
77 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed 1 May 2012

Have stayed here several times. Budget hotel but rooms are adequate. Only one block to a business mall with several restaurants, two blocks to Fuente Osmena Circle with shops, mall, restaurants. Good value for money

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank David T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VerbenaPensionHouse, Director of Sales at Verbena Hotel, responded to this review, 30 October 2013
Dear Guest,

In behalf of the Verbena family, thank you for staying with us ad for your valued feedback. Please be assured that we are seriously looking into your concerns and will certainly take the appropriate actions to improve our services.

Looking forward of hosting your stay again at Verbena Pension House!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Verbena Hotel

Property: Verbena Hotel
Address: 584-A Don Gil Garcia Street | Capitol Site, Cebu City 6000, Philippines
Region: Philippines > Visayas > Cebu Island > Cebu City
Amenities:
Free Breakfast Free Parking Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
Ranked #22 of 76 B&Bs / Inns in Cebu City
Price Range (Based on Average Rates): £
Hotel Class:2 star — Verbena Hotel 2*
Number of rooms: 45
Official Description (provided by the hotel):
Verbena Pension House soon to be transformed into Verbena Hotel to continue bringing you the comforts of a home. Verbena's drive towards uncompromising excellence in customer service and accommodation springs from a history that had become pivotal to this customer-focused business. Verbena had its humble beginning on May 3, 1976 as a small makeshift eatery. "Cozy Nook" was located in the garage of Engr. Pedro Urgello's duplex residence along "Verbena Street," hence its name today. It served mainly taxi drivers trying to get hearty comfort food to get them through their daily grind. The dishes fish head tinola and caldereta were among the top sellers that drew attention to its customers. Eventually, the reputation of good and affordable food reached office workers of establishments within its vicinity who later made the place their regular eating place. Its popularity grew to gain the moniker "Back Han Palace" since it was located behind the former Great Han Palace restaurant. The proprietor, Justina T. Urgello, an insightful businesswoman and wife of Engr. Pedro Urgello, shelled out a meager amount about P 1,170 as capital for her small eatery which paid off when business boomed even more. Ten years later, in 1986, Mrs. Justina Urgello loaned P 150,000 from the bank for the construction of a 3-storey lodging house. This came about after her desire to open a safe, clean and affordable boarding/lodging house for medical students of the neighboring medical school. Mission: We commit to continuously offer excellent, convenient accommodation as well as quality and decent customer services to our valued guests. Vision To be recognized as best Pension House in Queen City of the South-Cebu. ... more   less 
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Also Known As:
Verbena Pension House Hotel Cebu City
Verbena Hotel Cebu Island/Cebu City

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