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“Perfect Stay” 5 of 5 bubbles
Review of Radisson Blu Cebu

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Radisson Blu Cebu
Ranked #1 of 85 Hotels in Cebu City
Certificate of Excellence
Dhaka
Level Contributor
24 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Perfect Stay”
5 of 5 bubbles Reviewed 10 July 2013

Stayed there for 4 nights to attend a medical congress. Its was nice experience. Spacious room with better amenities. However, the swimming pool is not that much big. Staffs are gentle and smiling. Breakfast menu was better. Very posiitive location, just beside one of the big mall of Cebu.

  • Stayed June 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank baul_154
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lyle L, General Manager at Radisson Blu Cebu, responded to this review, 12 July 2013
Thank you for your five star Review of Radisson Blu Hotel Cebu. We are happy to know that you enjoyed our breakfast selection and look forward to your next visit.
-Lyle Lewis, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,897 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (393)
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English first
Manila, Philippines
Level Contributor
65 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
2 of 5 bubbles Reviewed 9 July 2013

Booked and paid for two rooms a month prior to arrival thru their website and was looking forward to the five star service that is expected of a hotel in this category. A week before arrival, got some emails asking our exact arrival time for and the advise that I am enrolled to club Carlson and my card will be waiting when I check-in.

It was then a BIG disappointment to be told at check-in that our rooms are not ready yet but my family and I took it with a smile and just told them that for the time being, we will just have a late lunch at their lobby lounge since main restaurant was already closed. Reception assured us that they will look for us as soon as the rooms are ready.

After an hour and a half, I went back to the reception and asked about our rooms. The lady dialed housekeeping and then told us that rooms are still not ready trying to give an excuse that they were full the day before and it takes time to have rooms cleaned. At this point, I told her that it is not acceptable as we waited more than enough and my granddaughter is now getting tired and why did they not get extra staff to clean then so guests coming in the next day are not kept waiting. I likewise mentioned that their check out time is 12:00N and check-in is supposed to be 14:00H and we in fact arrived at 14:30H and it is now 16:00H. She then dialed again housekeeping and after some minutes, she told us that only one room is ready and if we can all stay there till the other one is soon ready. This was again accepted and she assured us that after an hour, one will bring up the key to the other room,

As we were walking in the hallway towards the one room we got, we passed by a room being supposedly cleaned but we can see and hear the two housekeeping staff chitchatting with each other rather than cleaning. This prompted my son to say "no wonder rooms are not ready"...

Nobody came up to bring the key for the other room and I have to call the reception again at around 17:45 asking what is going on. I was assured that the key will be handed to us in ten minutes as they are still readying the room. Ten minutes came and went. The key was finally given to us at around 18:00H... four hours after supposed check-in time.

For small inns and hotels, this can be tolerated BUT not on a big chain as Radisson where notices about 100% satisfaction guaranteed is all over the room. Why spend time and effort to correspond a week before when the hotel is not ready at arrival anyway?

Besides the lady at the elevator area who tells you each time "this way to the lobby", not much of a service anywhere else... Reception has to be more smiling and charming especially if some of the assured rooms are not available when you arrive.

Room Tip: nothing to recommend if no rooms are ready when you arrive anyway.
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  • Stayed June 2013, travelled with family
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank LolaMamou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lyle L, General Manager at Radisson Blu Cebu, responded to this review, 12 July 2013
Thank you for sharing your sentiments about your recent stay. We apologize for the inconvenience that you experienced. Whilst we strive to deliver our product to the satisfaction of our guests each and everytime, there are of course isolated incidents such as what you went through that takes place. We have taken the necessary steps in re-training and resource allocation to ensure that events such as these are kept to a minimum.
-Lyle Lewis, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland, New Zealand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 8 July 2013

My partner and I came to Cebu on a business trip.Coming in from a very long flight from Auckland NZ..we were met by a very nice young man holding our name on a card with a smile.We were able to check in very fast and was brought up to a very nice clean elegant room. Things were really excellent during our stay and I loved how the ladies that usher you to the lifts were always so friendly and smiling .I will have to say that i was very impressed by the housekeepers that touched up our room.they made us feel so special each day ,coming back from a long day of business we would find our room so immaculately put back together.

Room Tip: get a deluxe room its a really good size room for 2 people
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  • Stayed June 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank mariz414
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lyle L, General Manager at Radisson Blu Cebu, responded to this review, 12 July 2013
Thank you for sharing your valuable experience at the Radisson Blu Hotel Cebu here on Trip Advisor. We are happy to know that you have been delighted with our service. We look forward to welcoming you back soon.
-Lyle Lewis, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manila, Philippines
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 7 July 2013 via mobile

five-star hotel, five-star rate on the service and amenities. just right beside the shopping mall so you dont need to worry about anything. the place is huge and very luxurious. perfect place to unwind or for business trips. would definitely recommend this to my friends travelling to Cebu.

  • Stayed May 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank l0vethesun27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RicaReneeRellon, Director of Marketing and Communications at Radisson Blu Cebu, responded to this review, 10 July 2013
Thank you very much for your fantastic review of Radisson Blu Hotel Cebu! We look forward to welcoming you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cebu City, Philippines
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 6 July 2013

This property is right beside SM Cebu, one of the biggest malls outside of Manila. Price is good and meals can be had at Feria. They offer 50%discount for lunch and dinner (buffet) on TTHSa. Taxis abound and it is close to the seaport although Cebu is not a walking city, thus you still have to take a cab to the port.

Room Tip: The front of the building faces the city but since it is nervthe port, the sight is not so much to b...
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  • Stayed June 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank drjlim2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RicaReneeRellon, Director of Marketing and Communications at Radisson Blu Cebu, responded to this review, 10 July 2013
Thank you for your review of Radisson Blu Hotel Cebu. We look forward to welcoming you on your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canberra, Australia
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 bubbles Reviewed 6 July 2013

The Radisson Blu is a bit of an oasis in the busy city that is Cebu. It's a little bit further away from the centre of the city, but this is probably a good thing as to stay in middle of the city (where my siblings stayed) can get quite hectic. In saying that however, to catch a taxi to the centre is only 80 pesos or so.

The initial security checks to get into the hotel can be quite daunting to a foreigner however after a few days, you get quite used to the bag checks and a part of you can feel quite relieved to have the security.

The rooms are nice and clean. I was incredibly appreciative of the free wifi in the room as well as wifi spots can be hard to come across. The only thing that I found to be annoying with the room was the odd times that it would get serviced, it would range from late morning to early evening. The staff are quite flexible however and if they are they at an inconvenient time, we just told them when we would be leaving the room next.

The food in the restaurant was nice albeit quite pricey for the Philippines. My recommendation would be to travel out to get food. It may seem like a bit of a hassle, but it will be kinder on your wallet as well as forcing you to explore the city.

The front of house staff are very friendly and very eager to help however I did get a little frustrated at some things that would get lost in translation. This will happen though whenever travelling in a foreign country so it was like water off a duck's back.

The ATM in the foyer is incredibly helpful especially as the reception has a limit on currency conversion.

  • Stayed May 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank J M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RicaReneeRellon, Director of Marketing and Communications at Radisson Blu Cebu, responded to this review, 10 July 2013
Thank you very much for your review of Radisson Blu Hotel Cebu. We are happy to know that you enjoyed a peaceful stay at the hotel and are appreciative of your understanding of our standard security procedures. The safety and security of our guests are top priority. We look forward to welcoming you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Iloilo, Philippines
Level Contributor
47 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed 4 July 2013

Stayed at Radisson Blu Hotel Cebu for our meeting. First, the location is unquestionable. Its located beside SM Mall, near to the port (for ferries and cargo included) and also to Mactan Airport. Being near a mall really saves you time for getting other necessities, watching a movie even on the last show, and also your money when you needed to eat out for dinner. We had a separate check in area provided by the hotel since we are a big group, and they provided two "counters" making our check in quite a breeze. Probably because of their training, almost all of the staff are friendly and accommodating, and there's usually at least one staff stationed at the lobby and elevator areas, and also a waiter at the back inside our ballroom/conference room during our sessions in case we needed them. The room is kept clean and hotel amenities like soap, shampoo, toothbrushes etc were supplied daily except for razor. The food is above average, and especially the breakfast. Used the gym, its a little small but clean and well maintained. If asked by our managers about the venue of our next conference in Cebu, I can easily recommend this hotel.

  • Stayed July 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Ted2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RicaReneeRellon, Director of Marketing and Communications at Radisson Blu Cebu, responded to this review, 10 July 2013
Thank you very much for your review of Radisson Blu Hotel Cebu. We are very happy to know that you had a fantastic stay and enjoyed all facilities including the meeting spaces. We look forward to welcoming you back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Radisson Blu Cebu

Property: Radisson Blu Cebu
Address: Serging Osmena Boulevard | Corner Juan Luna Avenue, Cebu City 6000, Philippines (Formerly Radisson Blu Hotel Cebu)
Phone Number:
Region: Philippines > Visayas > Cebu Island > Cebu City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Cebu City
#1 Family Hotel in Cebu City
#1 Spa Hotel in Cebu City
#1 Business Hotel in Cebu City
#1 Romantic Hotel in Cebu City
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Radisson Blu Cebu 5*
Number of rooms: 400
Official Description (provided by the hotel):
Cebu City hotel's location places guests close to beaches, shoppingLocated on Serging Osmena Boulevard at the corner of Juan Luna Avenue, this Cebu hotel places guests in the middle of the oldest city in the Philippines. Located just 500 metres from the International Port area, this South Pacific getaway proves to be the perfect starting point for exploring the island of Cebu and its 167 neighbouring islands. The Radisson Blu Cebu is situated just 11 kilometres from the Mactan International Airport. Cebu City offers various transportation options for travelers. The strategic location of the hotel provides easy access to public transportation. Metered taxis and local jeepneys are within easy reach to take visitors around the city. The ferry terminal is a convenient 10-minute walk from the hotel. ... more   less 
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TripAdvisor is proud to partner with Booking.com, Agoda, Hotels.com, Evoline ltd, Asiatravel.com Holdings and Odigeo so you can book your Radisson Blu Cebu reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Radisson Blu Cebu Cebu Island/Cebu City

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