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“Very high quality customer service”
Review of Radisson Blu Cebu

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Radisson Blu Cebu
Ranked #1 of 91 Hotels in Cebu City
Certificate of Excellence
Reviewed 2 July 2014

I agree with all the comments of previous reviewers about the quality, location and cleanliness of this hotel.

I want to single out the very high quality customer interactions and service which is delivered throughout the hotel. The GM is clearly inspiring his team to 'think customer' and it shows, this added to the friendliness of the Cebuano people it's a winning combination.

We have stayed in many 5* properties over the years and have rarely encountered such quality and consistency of smiling faces, helpful and proactive suggestions and all-round hospitality.

For this reason and the reasons given in other positive reviews - this hotel is highly recommend.

Room Tip: 14th floor, corner room
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  • Stayed: July 2014, travelled as a couple
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1  Thank Mark H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nishan S, General Manager at Radisson Blu Cebu, responded to this reviewResponded 3 July 2014

Dear Guest,

Thank you sharing your experience here at Radisson Blu Hotel Cebu and for highly recommending us to other travelers.

It is heartening to know that we have provided you with the quality of service that you expect form a 5-star hotel, specially the warm smiles and the hospitality that our team has extended during your stay. We hope you also got to enjoy the other facilities in the hotel as well as the famed Feria buffet.

We hope you can visit us soon again, should your future travels bring you back to Cebu.

Sincerely,


Nishan Silva
General Manager

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2,230 - 2,236 of 3,374 reviews

Reviewed 1 July 2014

This hotel is one of the best hotels in the region. Went there with my wife for 4 days only, and we had a perfect time. The hotel is next to SM mall and next to many restaurants. The hotel lobby is big, the front desk service efficient and helpful. The room we stayed at the 18th floor was a corner room and really big, with pleasant decoration and view of the pool area and the harbor. The bed mattress was one of the best experiences in a hotel. WiFi in the room was fast and reliable. The breakfast buffet is excellent and with plenty of options to select from -filipino and international.
The pool is pleasant, not very big or deep but with a nice atmosphere.
This hotel is totally recommended for everyone.

  • Stayed: May 2014, travelled as a couple
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1  Thank Dimitris P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nishan S, General Manager at Radisson Blu Cebu, responded to this reviewResponded 3 July 2014

Dear Guest,

Thank you for staying at Radisson Blu Hotel Cebu and considering us the “best hotel in the region”, we are overwhelmed with your kind words.

We are also delighted that you enjoyed your 4 perfect nights with us, from the lobby to our staff, the spacious and comforts of your room down to the Super Breakfast at Feria. We are glad you got to try the services and facilities the hotel has to offer.

Thank you for recommending us to everyone. We look forward to your next visit and providing you with another wonderful stay experience.

Sincerely,


Nishan Silva
General Manager

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Reviewed 30 June 2014

It will be my 3rd stay at the hotel this week coming.RadBlu Cebu is a great benchmark hotel for all others in the region. It is our 'go to' hotel because it is cost effective, the facilities are great and it is right next door to the SM Mall. We dont have to cab anywhwere if we dont want to. There are always room specials on so we get the executive rooms which have 80sqm of space, two rooms including a lounge room so you dont have to lie in bed watching tv ALL of the time, you have a choice! I have been twice now and I am going back to Cebu next week to stay at RadBlu again. It is my first pick for cheap luxury hotel stay with convenience in Cebu.

Room Tip: Executive Suite gives free Club Access (evening drinks)
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  • Stayed: April 2014, travelled as a couple
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1  Thank Donovan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nishan S, General Manager at Radisson Blu Cebu, responded to this reviewResponded 1 July 2014

Dear Guest,

Welcome back and thank you for staying at Radisson Blu Hotel Cebu.

We will be thrilled to have you back this week. Thank you for sharing your wonderful experience here with us and always coming back. We are glad that you like the services and facilities of the hotel as well as its proximity to SM City Cebu. It is also nice to hear that you have enjoyed your spacious room and we are honored with your kind words as a “great benchmark hotel” for the region.

We hope you’ll have another comfortable and pleasant stay with us and that we continue to live up to your expectations.

We look forward to your arrival.

Sincerely,


Nishan Silva
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2014

RadBlu Cebu is a great benchmark hotel for all others in the region. It is our 'go to' hotel because it is cost effective, the facilities are great and it is right next door to the SM Mall. We dont have to cab anywhwere if we dont want to. There are always room specials on so we get the executive rooms which have 80sqm of space, two rooms including a lounge room so you dont have to lie in bed watching tv ALL of the time, you have a choice! I have been twice now and I am going back to Cebu next week to stay at RadBlu again. It is my first pick for cheap luxury hotel stay with convenience in Cebu.

Room Tip: Executive Suite gives you Club Access, free evening drinks + condiments!
See more room tips
  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Donovan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nishan S, General Manager at Radisson Blu Cebu, responded to this reviewResponded 1 July 2014

Dear Guest,

Welcome back and thank you for staying at Radisson Blu Hotel Cebu.

We will be thrilled to have you back this week. Thank you for sharing your wonderful experience here with us and always coming back. We are glad that you like the services and facilities of the hotel as well as its proximity to SM City Cebu. It is also nice to hear that you have enjoyed your spacious room and we are honored with your kind words as a “great benchmark hotel” for the region.

We hope you’ll have another comfortable and pleasant stay with us and that we continue to live up to your expectations.

We look forward to your arrival.

Sincerely,


Nishan Silva
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 June 2014

Spacious lobby, high ceiling, simple and elegant. Check in and out was quick. Several seating areas are available at the lobby. Hotel personnel are warm and always ready to assist you.
Location is beside a mall (SM Cebu-3 minute walk, with access from the hotel) hence, accessible to all kinds of transportation (bus, jeep, cabs, and vans), restaurants and the whole gamut of services and is a 5-10 minute ride to the sea port.

The rooms we got are at the 8th and 12th floors facing the pool area. View of the room at night is good as all the lights of the nearby port illuminates through the dark horizon. A working area which has a glass office table with comfortable seat is provided for your laptop and office documents. Bed and pillows are of good quality. Usual provisions for the room like flat screen TV, refrigerator, bottled water, mini bar, safety deposit box, iron and board, hairdryer, toiletries (shampoo/conditioner, soap and bath gel).

Buffet breakfast at their Feria restaurant. Has an international menu from bread, rice, cereals, and noodles, with variety of pork, chicken and beef as well as desserts like fruits, ice cream and pastries.

Recommending this for all types of travelers.

Room Tip: Choose a higher floor fronting the pool area
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  • Stayed: June 2014, travelled with family
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    • Sleep Quality
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3  Thank May M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nishan S, General Manager at Radisson Blu Cebu, responded to this reviewResponded 25 June 2014

Dear Guest,

Thank you for staying and sharing your detailed experience at the Radisson Blu Hotel Cebu.

We are glad that you like the hotel’s interiors as well as the services the team extended during your stay. It is also nice to hear that you enjoyed you room and the view it offers. The hotel’s accessibility to the entire city including the nearby islands is just at reach.

Thank you for acknowledging the warm hospitality of the team and recommending the hotel. We look forward to your return the soonest.

Sincerely,


Nishan Silva
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 June 2014 via mobile

Perfectly located hotel right next to the sm mall in cebu. Short way to the airport. Good prices for very good rooms. Breakfast is fantastic:) service minded personell. This was my second stay at the hotel and i will be comming back

  • Stayed: June 2014
    • Value
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    • Rooms
    • Cleanliness
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2  Thank Stigoeen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nishan S, General Manager at Radisson Blu Cebu, responded to this reviewResponded 25 June 2014

Dear Guest,

Welcome back and thank you for choosing Radisson Blu Hotel Cebu. We are delighted that you enjoyed your stay with us for the second time around.

We are also glad you found the value for money with services and facilities the hotel has to offer. The Super Breakfast is the most sought after meal for its wide selection, we hope you got to try the house specialties.

Thank you as well of acknowledging the work the team has provided during your stay and we look forward to your return.

Sincerely,


Nishan Silva
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2014 via mobile

Perfect location! It's at the heart of the city. Shopping malls, beach resorts and even the airport are just minutes away!

Wonderful and good-looking crew! You won't get tired of their charming smiles and beautiful faces.

Gorgeous and clean rooms! We had the deluxe suite, so I guess that's a given. I love the bathroom. The tub is by the window overlooking the busy city and the ocean. The shower and the toilet are in different cubicles. The whole bathroom is really spacious. We have a kitchen, a dining area that sits 8 people, a living area, another restroom, a walk-in closet in the huge bedroom. I can go on and on.

Good food! You can choose from an array of delectable dishes. It's actually the best in the city. Though the restaurant's a bit crowded.

So if you want to stay at someplace that has a lot to offer, if not all, choose Radisson Blu.

Stayed: June 2014, travelled with friends
1  Thank Donna M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nishan S, General Manager at Radisson Blu Cebu, responded to this reviewResponded 22 June 2014

Dear Guest,

We would like to thank you for the kind words and for staying with us.

We are thrilled that you enjoyed your stay with your friends. We very much appreciate your good review from our proximity, the suite and the wide array of the Feria buffet to the charming smiles of our team. We hope we have made your experience with us a memorable one.

Thank you as well for considering Feria as the best in the city. We look forward to another enjoyable stay with us together your friends here at Radisson Blu Hotel Cebu.

Sincerely,


Nishan Silva
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Radisson Blu Cebu

Address: Serging Osmena Boulevard | Corner Juan Luna Avenue, Cebu City 6000, Philippines (Formerly Radisson Blu Hotel Cebu)
Phone Number:
Region: Philippines > Visayas > Cebu Island > Cebu City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Cebu City
#1 Romantic Hotel in Cebu City
#1 Spa Hotel in Cebu City
#1 Luxury Hotel in Cebu City
#1 Family Hotel in Cebu City
Price Range: £73 - £172 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Radisson Blu Cebu 5*
Number of rooms: 400
Official Description (provided by the hotel):
Cebu City hotel's location places guests close to beaches, shoppingLocated on Serging Osmena Boulevard at the corner of Juan Luna Avenue, this Cebu hotel places guests in the middle of the oldest city in the Philippines. Located just 500 metres from the International Port area, this South Pacific getaway proves to be the perfect starting point for exploring the island of Cebu and its 167 neighbouring islands. The Radisson Blu Cebu is situated just 11 kilometres from the Mactan International Airport. Cebu City offers various transportation options for travelers. The strategic location of the hotel provides easy access to public transportation. Metered taxis and local jeepneys are within easy reach to take visitors around the city. The ferry terminal is a convenient 10-minute walk from the hotel. ... more   less 
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Also Known As:
Radisson Blu Cebu Cebu Island/Cebu City

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