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“Condo Rental / Hotel Review”

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Diamond Suites & Residences
Ranked #29 of 87 Hotels in Cebu City
Liverpool, United Kingdom
1 review
“Condo Rental / Hotel Review”
3 of 5 bubbles Reviewed 22 February 2014

The hotel and condo is ok. The people are brilliant as they look after us. The building could really use maintenance i.e. the gym is like a storage room not a gym, the pool is not maintained and not safe for kids, the toilets by the pool is out of order for the whole month we stayed, the roof obviously needs maintaining. We are located on the 6th floor condo 607, whenever it rains, the rain drips down on the marble corridor and makes and the hallway very danger zone to walk. Also, heavy rain made one of the condo bedroom ceiling leaking so badly, we had to come down to the front desk to ask for more buckets, as they didn't want to send maintenance to help us during a heavy rain fall at 12 midnight.
The trouble with the condo is not up to the standard or what they advertise. No running hot water, we had to ask for hot showers to be put in. Very low water pressure for showers and bathroom flushing.
No clear responsibility of who is in-charge between the condo management and the hotel management. Any problems we had just went around in circles, until we had to take our own time to fix the problem and sit people down.
We did not try the buffet, but they could use a 24 hour service, as my 3 year old boy was hungry at 2 am, and we had to venture out to get food.
Location is ok, but its not really a family establishment, even though they got the residences.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ThataDolores
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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207 reviews from our community

Traveller rating
    62
    75
    38
    16
    16
See reviews for
46
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (39)
Date | Rating
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English first
Temecula, California
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed 17 February 2014

This hotel is very near Ayala mall which is a nice plus. it's a short 5 minute walk... We stayed 5 night here. The room was clean with everything you could want... Buffet with omelet bar included.
They have a pool though I never got to use it.. The one thing I did not like about the cleaning staff was, my wife is a Filipino and when she came out of my room with me it was Like she was a street girl... The rest of the staff was very hospitable...

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank olmanDavid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
philippines
Level Contributor
122 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 147 helpful votes
4 of 5 bubbles Reviewed 5 January 2014

this hotel is very near ayala mall..it's a short walking distance. food in the coffee is good. we had lunch here but the order takes sometime. i guess the kitchen does not pre prepare the food..which i think is good because the order comes out fresh. breakfast is limited but understandable since the hotel is not really charging so much.

this was our second stay here...the first time we were here, my son accidentally left his iphone in the lobby sofa. the security returned it to front desk so he was able to retrieve it.

no nice view from the room...but if your purpose is just to have a good sleep..i think this hotel will suffice.

Room Tip: ask a higher floor to get a better view perhaps?
See more room tips
  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank isayqc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle, Washington
Level Contributor
186 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
4 of 5 bubbles Reviewed 31 December 2013

We stayed one night here. The room was clean with everything you could want. Near the shopping mall. Buffet with omelet bar included. Roof pool that I saw but did not have time to use.
Clean and very heavy drapes made sleeping in nice.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank theeyesoftheworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary, Canada
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 14 October 2013

The room was very comfortable, clean, and well appointed. The building has an old feel to it but renovations have updated it nicely. I liked the Royal Mandarin Plaza hotel better but this one was also fine. The location is excellent. Easy walk to the mall. I did not see the pool or fitness centre so can't comment on that.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LuvvinScuba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 14 October 2013

Probably the best service ive had at a hotel in the Philippines - very nice and helpful. Quick check in. Room was great beds were comfy. Well furnished.

Great location near the mall.

Bathroom not the best but for the price this room was good value.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Emma W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NANAIMO
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 14 October 2013

Good hotel at upper end of for North American Standard. Notable for me was the professional approach of check-in and service. We were greeted by a courteous bellhop who handled our baggage, then checked in by Ronald, who calmly ironed out a misunderstanding surrounding our reservation, explained the breakfast options and amenities, then personally ushered us to the room and pointed out the features and operation of appliances and answered any questions. Extras towels and water were quickly delivered. The restaurant and other facilities were up to standard as well. Note, however, that showering may cause water to pool on the floor, so adjust nozzle accordingly. Not a budget hotel, but reasonably priced for the quality of facility and service.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ACHIM B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Diamond Suites & Residences

Property: Diamond Suites & Residences
Address: #8 Apitong cor. Escario Street, Cebu City, Philippines
Region: Philippines > Visayas > Cebu Island > Cebu City
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #29 of 87 Hotels in Cebu City
Price Range (Based on Average Rates): £
Hotel Class:3 star — Diamond Suites & Residences 3*
Number of rooms: 102
Reservation Options:
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Also Known As:
Diamond Suites & Residences Hotel Cebu City
Diamond Suites And Residences
Diamond Suites & Residences Cebu Island/Cebu City

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