The hotel and condo is ok. The people are brilliant as they look after us. The building could really use maintenance i.e. the gym is like a storage room not a gym, the pool is not maintained and not safe for kids, the toilets by the pool is out of order for the whole month we stayed, the roof obviously needs maintaining. We are located on the 6th floor condo 607, whenever it rains, the rain drips down on the marble corridor and makes and the hallway very danger zone to walk. Also, heavy rain made one of the condo bedroom ceiling leaking so badly, we had to come down to the front desk to ask for more buckets, as they didn't want to send maintenance to help us during a heavy rain fall at 12 midnight.
The trouble with the condo is not up to the standard or what they advertise. No running hot water, we had to ask for hot showers to be put in. Very low water pressure for showers and bathroom flushing.
No clear responsibility of who is in-charge between the condo management and the hotel management. Any problems we had just went around in circles, until we had to take our own time to fix the problem and sit people down.
We did not try the buffet, but they could use a 24 hour service, as my 3 year old boy was hungry at 2 am, and we had to venture out to get food.
Location is ok, but its not really a family establishment, even though they got the residences.
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- Also Known As:
- Diamond Suites & Residences Hotel Cebu City
- Diamond Suites And Residences
- Diamond Suites & Residences Cebu Island/Cebu City