Stayed here for two separate dates, aug 4 and aug 7. Our first day was great, we got a Standard room and the room was pretty. lighting was great it was so homey even if the room was small. The staff is friendly. The only complaint was the tv since we have to call a couple of times to have it fixed and a request of 2 glasses of water took an hour to be delivered.
Now here comes the second day. Horrible. We have a late check-in at 5pm and to our surprise, the room is not ready yet. We have paid in advance and full for our stay. front desk asked us to wait for 10mins and said that's fine. but after 45mins the room isn't ready yet. When i asked about this, they said that the room is being fixed by the maintenance as it has no shower head and lighting. we are disappointed as hell.
When the room is ready, we have anticipated the whole thing. The room was dirty, they used a typical fluorescent light, the shower head's sprinkler was so thin you can't bathe yourself well because of it. no "bedet" for the toilet and viola, drinking water didnt come as requested. And by he way, this was a Deluxe room which is an "upgraded" version of the standard room.
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- Also Known As:
- Hotel Stella Cebu Island/Cebu City