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“i heart Quest”

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Quest Hotel and Conference Center - Cebu
Ranked #8 of 92 Hotels in Cebu City
Certificate of Excellence
Reviewed 6 November 2012

Loved the rooms. Loved the bed. Loved the pillows. Loved the breakfast buffet. Love the purple and gray hotel colors. Loved the pool. Loved the service. We're in love. :D We want to go back soooooooooooooooooooon!!!

  • Stayed: July 2012, travelled with family
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Thank travelchoss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuestCebuGM, General Manager at Quest Hotel and Conference Center - Cebu, responded to this reviewResponded 3 December 2012

Dear Travelchoss,

Thank you very much for the very kind words. Please accept our heartfelt appreciation on behalf of the Management and staff of Quest Hotel and Conference Center.

Your recognition of our efforts encourage us to continually serve you better in every possible way we can.

Thank you once again for giving us the opportunity to serve you and we hope to welcome you back in the near future.


Sincerely,

Executive Assistant Manager
Quest Hotel Conference Center Cebu

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,656 - 2,662 of 3,056 reviews

Reviewed 3 November 2012

We reserved thru their booking button for 2 nights and it says there that the bill will be charged to the credit card once booked. But when we checked in, the receptionist told us that the reservation was not charged. So we were confused maybe it will be double charged. They should make their reservation procedures clear to avoid confusions. We have reserved a room having a pool view 11 days before our arrival date, and they told us when we checked it that they don't have a room we requested. So what's the use of reservations?
The room was ok. We had a room at the 16th floor but still noises from the vehicles outside can still be heard and is disturbing. The bed was comfy but the floors are quite dirty. The cr was nice but not enough lighting. The shower area is quite dark.
Their staffs are very welcoming and accomodating. The guard was helpful when we cross the street to ayala. The hotel's location is very good.
There are other hotels nearby that maybe better and worth of my money.

Stayed: October 2012, travelled as a couple
Thank Kimmy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuestCebuGM, General Manager at Quest Hotel and Conference Center - Cebu, responded to this reviewResponded 11 December 2013

Thank you for taking the time to tell us about your recent experience while staying at our hotel. We sincerely value your comments in our continuous effort to provide friendly and efficient service.

I am sorry if your stay fell short of your expectations. Rest assured that we are continually looking for ways to further improve the services we offer.

Once again, thank you for your feedback and we hope to welcome you again to our hotel in the not too distant future.

Sincerely,
Executive Assistant Manager

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Reviewed 30 October 2012

stayed here for 2nights oct17&18. hotel is clean, quite big rooms and toilet, soft pillows and bed is ok. we got a room @15th floor and it has a nice view facing ayala. ask for slippers..the staff is ok , quick to respond to problems like water kettle not functioning(replaced). room rates is reasonable for a hotel thats across ayala.additional security measures implemented for billeted clients who takes taxis..the negative here only is when you cross the street to go ayala center thats cross at your own risk..

  • Stayed: October 2012, travelled as a couple
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Thank marge1017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuestCebuGM, General Manager at Quest Hotel and Conference Center - Cebu, responded to this reviewResponded 3 December 2012

Dear Marge1017,

Thank you for the review on your stay at our hotel. Our hotel aims for no less than excellent service, and exists only to please its clients.

Please be assured that the safety and security of our valued guests is always our main concern and we are giving this our utmost attention. We have already coordinated with the City government for the provisions of pedestrian facilities however , until it is done we will continue to provide the crossing guards for our guests safety.

We look forward to having you back at the hotel again soon.


Sincerely,

Executive Assistant Manager
Quest Hotel Conference Center Cebu

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Reviewed 28 October 2012

First of All there are no rooms on the lower floors of the building, the hotel occupies the ground floor and then from the 7th floor upwards with accommodations from the 8th floor and up, my room was on the 8th floor and despite being so far above street level the street noise was excessive and interrupted my sleep.

The rooms are very nice, what I would expect of a international 4* hotel although the bathrooms are a little pokey.

I only stayed for one night and only dined in the restaurant for lunch, the menu isn't 'all that' and with excessive prices ... not to mention the fine print that to the menu prices they add service charges and taxes … what can't these people understand that one likes to see the price one pays?

Generally the standard of the food wasn't too bad, the french fries were clearly from a freezer and, by texture, seemingly made from a previously mashed potato rather whole potato but the bread was nice and not the sweet bread that one commonly has to bear the undesirable taste of in the Philippines ... But the food and beverages are overpriced and these may well infuence to book elsewhere on our future travels to Cebu.

  • Stayed: October 2012, travelled on business
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Thank Phileas_Fogg_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuestCebuGM, General Manager at Quest Hotel and Conference Center - Cebu, responded to this reviewResponded 3 December 2012

Dear Phileas_Fogg_UK,

Thank you for taking the time to write a review of your stay at our hotel. We appreciate the feedback we receive from our guest since we use this information for the continuous improvement of our hotel.

Please be assured that we are in the process of upgrading our menu, and reviewing our prices to ensure the satisfaction of our guests.

We hope you will have another chance to come back to the property and see the improvements
that have been made.


Sincerely,

Executive Assistant Manager
Quest Hotel Conference Center Cebu

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Reviewed 21 October 2012

Brand new hotel, very clean, nice appointments. Easy walking distance to Ayala Center. Staff very friendly and helpful. Restaurant is very good, but a little pricey. With the Terraces at Ayala so close, there are lots of other choices. Will definitely go back.

  • Stayed: May 2012, travelled as a couple
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Thank Hogan1955
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuestCebuGM, General Manager at Quest Hotel and Conference Center - Cebu, responded to this reviewResponded 3 December 2012

Dear Mr. Hogan 1955,

Thank you very much for taking the time to write a review of your stay at our hotel. We are truly delighted to learn that your experience here was enjoyable .

With regard to our restaurant, please be assured that we are in the process of reviewing our prices ,and upgrading our menu to ensure the satisfaction of our guests.

We wish you all the best! Thank you once again for giving us the opportunity to be of service to you.

We will look forward to your next trip to Cebu and hope that you will stay with us again.


Sincerely,

Executive Assistant Manager
Quest Hotel Conference Center Cebu

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 October 2012

Originally booked this hotel for 3 days stay because of some bad reviews I read online. When I checked-in I liked the hotel a lot so I extended my stay for the whole duration of my trip. Hotel staff are very polite and helpful. Stayed at the premium deluxe room which is nice with the balcony overlooking the city. Buffet at the restaurant have a lot of variety of food. Walking distance to Ayala Shopping Mall.

Room Tip: Request a room overlooking the pool area for peace and quit.
See more room tips
  • Stayed: October 2012, travelled with friends
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2  Thank NDC384
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuestCebuGM, General Manager at Quest Hotel and Conference Center - Cebu, responded to this reviewResponded 3 December 2012

Dear nndc,

Thank you for your kind comments about your stay at our hotel. We appreciate your kind comments most especially on the attitude of our staff.

You have our promise that we will do our best to keep up the consistent good service.

Thank you once again for giving us the opportunity to be of service to you! We hope to welcome you back very soon.


Sincerely yours,

Executive Assistant Manager
Quest Hotel Conference Center Cebu

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 October 2012

Great hotel...Best food I had at any hotel in the Philippines ever. Many rooms on upper floors that are spacious and very quiet. Nice tv channel selection. Friendly staff. Good security. I only stayed at Quest for a few days during a recent trip because I knew it was newer and they were offering a promo rate which made the final cost approximately half of what the Marriott was charging at the time. It is in a great location directly across the street from Ayala Mall. I highly recommend this hotel and encourage anyone to make sure you have the breakfast buffet included with the room because it is well worth having.

Room Tip: Make sure you have breakfast buffet included with your room. You will be happy you did.
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  • Stayed: September 2012, travelled on business
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Thank Darrell R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuestCebuGM, General Manager at Quest Hotel and Conference Center - Cebu, responded to this reviewResponded 18 October 2012

Dear Darrell R.

Please accept our heartfelt appreciation for your kind comments about your stay at our hotel. We are truly delighted to learn that our staff played an important role in making your stay enjoyable, and the fact that you enjoyed the food here in Quest will encourage us to continually serve you better in every possible way we can.

We truly look forward to your being here and once again enjoy your home away from home.


Sincerely,

Executive Assistant Manager
Quest Hotel Conference Center Cebu

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Quest Hotel and Conference Center - Cebu

Address: Archbishop Reyes Avenue, Cebu City 6004, Philippines
Region: Philippines > Visayas > Cebu Island > Cebu City
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Cebu City
#5 Business Hotel in Cebu City
Price Range: £44 - £60 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Quest Hotel and Conference Center - Cebu 3*
Number of rooms: 427
Official Description (provided by the hotel):
"Quest Hotel & Conference Center - Cebu is a convenient, comfortable and enjoyable hotel with 427 delightfully furnished rooms and suites and 10 modern state of the art meeting rooms. The hotel combines good value with unique and inspiring design elements and uncompromising service making it ideal for business and leisure travelers seeking a stylish but unpretentious environment." ... more   less 
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Also Known As:
Quest Hotel And Conference Center - Cebu Cebu Island/Cebu City

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