We (wife, 1 year old son & myself) stayed 3 nights, 4 days in December 2013. The hotel itself was very clean and fairly new. The staff, for the most part, were friendly and always greeted us. Front desk was always helpful and friendly. Not all staff greeted us or made us feel welcome even when we made eye contact. They apparently have no service elevator for the staff as they were constantly using the guest elevators even just to go up or down one floor which got a bit annoying after a while. We did not use the concierge, swimming pool, or the restaurant nor do we know if they had a fitness center.
The rooms were very clean and well kept for the most part. One of the tables next to the bed and a sheet of dust pretty thick as if it was not wiped in a month, but that was the only visible flaw we saw with the room. We had the most basic room and it was stocked well with a minibar, safe, hot water maker for coffee or tea, flat screen tv, good air conditioning, hot water, always resupplied with bathroom paper, soap, etc etc etc.
The bad thing we noticed on the first night was that the walls were extremely thin. We could hear our neighbors tv fairly clearly as well as conversations outside. The room doors slammed very loudly and that got on my nerves and at the time of our stay we were on the side of the hotel where there was a lot of traffic and construction right outside. The first night was not a pleasant one but the other two nights were ok.
Another issue, as a family man with a baby, is that although the hotel is walking distance from Ayala mall (5 min walk or so) there is no walkway or dedicated street crossing to the mall. the shortest route would be through 3 lanes of traffic from the hotel to a near by jeepney terminal that is right across the mall. We had to cross the street with our stroller and if you know the Philippines, they don't give way to pedestrians most of the time. I did not feel safe for my son so that was the first and last time we crossed there with him on the stroller.
Overall, would I stay there again? Yes, definitely if I were by myself. Would I stay there with my family? No, I would not take them there again. I would rather stay at the Radisson Blu or the Marriott again since they have walkways to the malls and I would have to be crossing the street with my children.
- Official Description (provided by the hotel):
- "Quest Hotel & Conference Center - Cebu is a convenient, comfortable and enjoyable hotel with 427 delightfully furnished rooms and suites and 10 modern state of the art meeting rooms. The hotel combines good value with unique and inspiring design elements and uncompromising service making it ideal for business and leisure travelers seeking a stylish but unpretentious environment." ... more less
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- Also Known As:
- Quest Cebu Cebu Island/Cebu City